Everything was exceptional! - The Grand Hyatt Kochi was beautiful through and through, from lobby/entrance, to facilities, restaurants, outdoor walk areas and rooms. The view we had out of our 7th floor room was spectacular. - Heaps of facilities and activities just in the hotel property alone. - The cleanliness was immaculate. - All (and I mean all) the staff we interacted with were very helpful and friendly. We felt they all genuinely wanted to help us enjoy our time here. - I experienced a few staff who had gone out of their way and extra mile to help us sort things out (flight luggage issue). Our family enjoyed ourselves so much at Kochi and a lot of it had to do with our experience at Grand Hyatt Kochi.

N/A - nothing.

I have a severe peanut allergy and the chefs eg Lata/Gishnu etc also the wait staff (eg tiben/sanjay/ Eben) both at dinner and at breakfast bent over backwards at the Malabar cafe to make sure, everything thing I had was freshly prepared and peanut free. I even asked for decaf tea in my room and they must have gone out and bought some, as they couldn’t find any in the hotel . Sorry if I can’t remember everyone’s names as they were all great and provided excellent service. They even bought us a cake on our last day from the bakery The Malabar had also just won a national competition for best casual South Indian food- can’t believe how we lucked out staying here. I have stayed in other luxury hotels like Leela palace and JW Marriott. But this was amazing. Rooms nice and clean. Well maintained. Had the pool to myself ! And the spa and sauna were beautifully appointed. The Thai restaurant, was also amazing. Great staff too. The evening boat tour round Kadakumyddy islands was worth its hefty price tag £90 plus taxes for two people. The guide Vishnu was knowledgable !

I honestly couldn’t find a fault and that’s quite rare for me :-) !

Beautifully presented we had a grand suit which was large and very well appointed- extremely comfortable, overlooking the waterfront, pool and hotel gardens which were well maintained. Spa great, gym, indoor and outdoor pools lovely too. The staff were particularly good very attentive, friendly and helpful, quick to respond to any issues. We also had access to the grand lounge, nice place to spend a couple of hours, free cocktails and beers with a buffet.

The breakfast area gets quite busy and the outdoor area not really as set as it should be to invite people outside… they had some work going on out there which might have been the reason at the time..

Grand Hyatt Bolgatty will be my families go to destination on Kochi going forward. Our family is spread around the world and for any holidays in Kerala this hotel is a great destination by itself as well as a start and end to a visit to Kerala. We booked four rooms - one terrace suite and three other rooms. All on the same floor. The rooms were amazing. Designed very well with the littlest details thought of. Having said at many similar properties it was clear that the time and attention taken to hotel design played out very positively in the experience. The lake view from the room terrace at sunset was a great way to cap off days away from the hustle and bustle of Kochi but still very much part of the city. The food was exceptionally good. All the staff were very attentive and even our most minor issues were very well attended to. I highly recommend this hotel!!! Thank you team for making my family - all 10 of us - have a magical four days staying with you. Much appreciated.

Nothing out of the ordinary

It is the benchmark for all other hotels in India. The rooms are spacious, comfortable and clean, fantastic facilities and views, beautiful gardens, convenient waterfront location, three great restaurants, a cafe and professional, happy and engaging staff. Special mention to Krishna from Thai Soul restaurant and Shahul in the foyer reception who were very professional. Evem the chefs at all the restaurants are very personable and make an effort to say hello and ask how your enjoying your meal and stay! if you are a foodie, you must visit Thai Soul and enjoy the theatre of the Chef and her staff cook for you in the open style kitchen. Obviously this hotel has a great management team and this is reflected in the staff.

Everything honestly was great! Couldn't say a bad word about this hotel or staff from my experience.

I recently had the pleasure of staying at the Grand Hyatt Kochi Bolgatty, and it was an exceptional experience from start to finish. The property is absolutely stunning, with breathtaking views of the serene backwaters. Every corner of the hotel is immaculately clean and meticulously maintained, reflecting the high standards of luxury and care. The service levels here are unmatched. From the moment we arrived, the staff went above and beyond to ensure our comfort and satisfaction. They were warm, attentive, and incredibly professional. The rooms were spacious and elegantly designed, Waking up to the panoramic views of the water was truly a treat. Dining at their restaurants especially Malabar cafe was another highlight; the food was outstanding, with a variety of options Whether it's for relaxation or exploration, Grand Hyatt Kochi is the ideal destination. It’s a property that sets the gold standard for hospitality, and I would highly recommend it to anyone seeking a luxurious and memorable stay in Kochi.

The location was excellent, on an island, away from the busyness, right by the backwaters The bed and pillows were so comfy and feather like. The view from the room was spectacular facing the waters. The bathroom was extremely spacious with a beautiful bath tub. I loved the breakfast with authentic Kerala food as well as great choice of European food. The club lounge was useful - fantastic choice of finger food ( a bit low on vegetarian options) and alcohol beverages. The check in was so quick even though I arrived at 9am. Everything was really superb.

Absolutely nothing

Good variety and fresh and tasty

There was a wedding at the same time, access to some areas were limited

We had a wonderful stay, the hotel is full of amenities and the restaurants are great (special mention to the Thai restaurant). The staff is very helpful and friendly, special thanks to Anaya - our contact person in the hotel -, Sujim and Ashaq, who took care of the cleaning in our room located on the third floor.

The breakfast buffet is amazing and we liked it very much, especially when served in the Malabar Cafe. On Sunday we had to move downstairs and the experience was not comparable.

I usually plan a getaway in GHKB during my vacation and it never disappoints me. The best part of this years stay was the Backwater Cruise for sunset. Breathtaking experience through the backwaters and had a fantastic hospitality too. The room was spacious, clean and comfort level was always high. The breakfast was vast with wide menu and totally loved it. Indian menu was awesome. Don't miss the tea ! A stay that was worth. A luxury that is unique and staff being always helpful. Need more properties from Grand Hyatt in Kerala.

Kids activities need improvement. And pool side is always crowded especially when there is a wedding function. Recommend to shift the events a bit away from the outdoor pool.