A basic and functional hotel. The hotel staff are really good and prompt to resolve any issues. It is located on one of the major roads of the city. The area is always bustling, it's easy to get any ride and close by to several major places. Despite this, the rooms are quiet. The rooms are pretty basic and small. There isn't even lot of space to keep any big suitcases or move around a little. The bed is also too soft for my liking. The breakfast buffet has sufficient items and all items tasted well. There is also a decent variety and change across multiple days along with some staple items. But the dinner is not good. We ordered several multiple items across a couple of days and none of them tasted any good. The dinner service is also quite slow.

I had a wonderful stay at Ibis, Kochi! The staff was friendly, the rooms were clean, and the overall ambience was great. The location was also very convenient. I ordered food from the in-hotel restaurant, and the morning breakfast buffet was delicious with a good variety of options, definitely a plus! However, the only issue I faced was that the AC wasn’t cold enough, which affected my comfort a bit. While it worked, it didn’t stay cool enough throughout the night. If that gets fixed, this would be a perfect stay! Still, I’d definitely consider coming back.

Stay was an absolute delight. The hotel's serene ambiance and stylish interior made for a truly relaxing experience. What stood out the most was the welcoming and attentive staff, who went above and beyond to ensure a comfortable stay. Unlike other crowded hotels, I appreciated the peaceful atmosphere at Ibis, which allowed for a truly serene retreat. I highly recommend this hotel to anyone looking for a tranquil and enjoyable stay in Cochin.

My recent stay at Ibis Hotel Cochin left much to be desired. The rooms were uncomfortably tiny, lacking the privacy and space I expect when traveling. The thin walls made it difficult to escape outside noises, significantly impacting the quality of my stay. Furthermore, the small, aging bathrooms and non-functional fridge were disappointing, and the overall experience was further dampened by these inconveniences. While the hotel's serene ambiance and attentive staff were positive aspects, the issues with room size, noise, and amenities made for a less than satisfactory stay. I hope that these issues can be addressed to improve the experience for future guests.

Staff - Cleanliness-Location-Food. The front desk staff Sai, Lisa, Alan (i dealt with these three and they are beyond excellent. They know their job and do it with a smile. Outstanding! As always, IBIS rooms are lovely (I am a big fan of this and always i prefer this in any city I travel to).

ONLY ONE draw back or a big negative is the quality of the razor in the shaving kit. It is sucha poor quality (the white color razor).. OMG what a pain it was to use. I got cuts all over the face. Team IBIS - please change this and provide the standard Gillette Presto.

Good location. Very friendly and helpful staff. Bathroom though quite small is designed ergonomically.

For the price, it was good. It's a slightly old style property..but for city trips and to go around in the city, it's quite good. The rooms are quite small and I was given a room with a view , which basically overlooked metro tracks. Ah and AC doesn't go cooler than 22 degrees.

Very courteous and helpful staff. Duty manager Kiran provided very helpful tips regarding visits to various tourist spots in Kochi and other useful information. I am very grateful to the desk staff Ms Anju who not only helped with transport arrangement for our very early (4AM) drive to airport but also called me while I was on the way to the airport to inform that I had left behind in the lobby my back pack that had some valuables. I made a U-turn from almost near the airport, came back to the hotel to pick up the back pack and was able to return to the airport just in time to catch the flight. I would have definitely missed the flight if Anju had not contacted and alerted me in time. Many many thanks to Anju for her prompt action and judgement. The hotel is fortunate to have very responsible and responsive staff like Anju.

Nothing that comes to mind.

Property is at a prime location - in terms of access to public transport and to the main commercial areas in Kochi. Rooms were clean. The hotel features a curated Spotify playlist, which often goes ignored.

The property showed its age. The food was very underwhelming and monotonous after a few days. Not the quickest response to requests.

Clean. 24 hr restaurant service available

Bell boy service if made available will be a great help. Though paid up for the stay on check in, at the time of check out had to show a personal proof of payment (bank SMS to me) made. Probably it was a system update error at IBIS. This experience was intimidating. Had they provided a temporary receipt at check in it would have helped.

I found the staff excellent. Helpful and friendly and ready to answer any question. Mr Rakesh R Sales and Manager deserves a special recognition in the way he handled any of our issues regarding lost luggage, getting around the city and wise advise on timings and suggestions for Allepey. Extremely professional and organized. Working in a high profile Customer industry myself one can recognize the high quality and level of customer interaction and satisfaction We will definitely stay here again.

Personally I was surprised at the size of the bathroom and room itself. Much smaller than I was used to. However, in our three day stay, we eventually got used to it. What did I not like ? Perhaps the lack of hangers, and hooks to hang clothes and wet towels on. A small floor bag rack would have been helpful.

In heart of the city. Convinient to visit nearby tourist spot plus aceess to metro

Réception staff asked for more money during checkout and they don't know for what that money was required. Initially they said it could be food bill, then they said it did not tally in their system and finally they said it could be commission money. I kept saying that I have paid in full at time of check-in and there is none to be paid. Finally they said I have nothing to pay. When asked for receipt they said their accounts will email me later.