Loved the location etc

Just found that they were very cost conscious even when my partner asked for water to take her tablet and was told she needed to purchase a bottle…

Staff is extremely polite and food is great. Atmosphere in Menzel is charming and magical, really a hidden treasure.

We first booked standard room which really needs to be renovated asap. It’s not even 1 star room comparing to states 4 star ( old and broken furniture with no Sef and no tv which was described to have) Doesn’t Match pictures at all. After staying one night there we requested to pay for upgrade to better room and ended up in little villa with private pool. This was 3 x more price than standard room but it was worth it.

The settings around the rice terrasses are very nice and quiet. There are two swimming pools, close to all accommodations. A 30min massage at the hotel spa was offered with our booking, we had a super great massage with Budi, you can tell she has experience. We could rent motorbikes at the hotel.

The door between the room and bathroom had a window, which limited the privacy. The hotel could improve its sustainability: for example provide a bucket refilled every day with drinking water, in order to reduce the plastic bottle consumption.

Everything! A magical place. I didn't want to leave. It was perfect, from staff to food. The villa was spotless and cleaned every day. I will be back.

Nothing

The staff, the location, the food, the ambience, the program, the room, the bed, the internet connection, really everything!

Bad coffee, needs a real improvement! No Clear direction to the hotel! Ants in the bathroom. But still a real 10 for Menzel!

Great location, close to central Ubud, but far enough away it wasn’t busy. Felt very at one with nature, like we were in a jungle, it was incredible. Staff were super helpful and met all of our needs and dietary requirements. Food was fantastic, lots of choice, we had breakfast included and it was really lovely, so many options and all delicious. Our room was such great value for money, having our own private space and pool was brilliant. View from our room looked out over the rice field and shared pool, beautiful at night. Would recommend to anyone staying in Ubud and will definitely be back!

It was in a quiet location away. from the hustle and bustle. The staff were great, very attentive and caring. I particularly liked the balinese style villas. Rooms are very spacious,

Although I don't watch TV, it could have been impossible to use, because in my room it was set close to the window, facing a bedside table. Sitting on the bed meant that I could only see it sideways. No tables or chairs around the resort... just at the restaurant which was by the pool. It would be nice to sit somewhere to relax and enjoy nature without having to stay at the restaurant area. The rooms are not soundproof and there was quite a lot of noise from neighbouring rooms until late at night - the hotel should have a notice stating quiet time and respect after 10.

Beautiful, peaceful, relaxing atmosphere! Loved my plunge pool and bean bag chairs on patio! Loved how cute the inside of my villa was! The breakfast was delicious and staff were so welcoming and kind! Massage at spa was wonderful!

Nothing

We stayed in the plunge pool house overlooking the rice fields, and it was absolutely stunning. The view was breathtaking, and the entire experience felt thoughtfully curated down to the smallest detail. The staff were exceptionally welcoming and attentive, making us feel truly cared for throughout our stay. The spa offered a wonderfully relaxing experience, and the food at the restaurant was simply delicious. We couldn’t have asked for a better stay—highly recommended!

Everything was perfect. Maybe a little bit more light in the room could have been nicer when it is dark in the evening.

The breakfast was fantastic, the staff were the most friendly of the 3 places we stayed ... entertaining the baby while we ate, always delightful when you passed them. We stayed in the 3 bed villa and the private pool was so nice/convenient we didn't use the resort one. The bedrooms were very generous and all had their own bathroom.

Just charge a little more and make a water dispenser available in the accommodation. Other places we stayed all provided clothes airers ... it was impossible to get anything dry, eg. bathers. The common area was small and furniture didn't accommodate 6 adults.