The hotel was beautiful and the bungalow comfortable. The shower was amazing. The beach was quiet with soft sand. Beautiful. The staff was so friendly and made you feel welcome. Free water was available. Very close to Kuta where you can find fantastic restaurants, bars and markets. You feel safe walking through the streets and enjoying the evening with sound and other people.

The kids at the beach are selling bracelets and force you to buy something. They are so cute and I bought things but sometimes they are a bit pushy, what made me feel bad if I declined to buy anything. A lot is offered for breakfast but I missed fresh fruit juices. The bred is also not the best tasting. But it was ok all in all.

Our villa was amazing, breakfast was fantastic, bar table and beach service was top notch, food and drink menu was good, pools were spectacular and the staff made the whole trip absolutely memorable. The happy birthday cake snuck into our villa was a very special touch.

The quality of the bay ocean water was pretty average, but that's nothing to do with the resort which was amazingly clean and sparkling. I did have an accident whilst at the resort with the cause now being investigated and reason now fixed, but sadly had the last couple of days laid up. But although a negative incident , the staff were fantastic and caring in helping me get around and looking after me.

Large hotel with the full suite of services available. The staff are very attentive and helpful. The hotel is a little dated and less "glitzy" than some other hotels at a similar price point but it is somewhat charming in this way and feels like stepping back a couple of decades (although with good Wifi available everywhere). The grounds are very spacious and shady. One nice thing about this hotel compared to other large hotels is that it doesn't have any large and imposing buildings - even the 3 level building with the more basic rooms feels like it is set amongst the trees and does not dominate the landscape. There is an open air restaurant and bar, two pools, lounging both pool and beachside, and direct beachfront access. The beachfront is unfortunately not very clean for swimming but the sunset views are very nice. The hotel is about a 10 minute drive from the centre of Kuta and the hotel has plenty of drivers available to organise a car even on short notice. We had drivers pick us up from the town centre more than once and we didn't have to wait more than about 15 minutes. I had some laundry done which was a bit expensive and had a small issue when the hotel momentarily misplaced my items, but they were very quick to address the problem.

We really enjoyed our stay, the staff was friendly and helped us arrange trips. The facilities were perfect for families with kids. They had a nice kids club where you could hide during the heat and even offered a babysitting service. The pools were amazing, and there was a great variety - good for swimming, good for kids to play in, and there was also a pool bar. It is right on the beach side. The currents and waves were a bit strong for a young child, but we saw turtles swimming in the water, which was very special. The room was spacious but a bit run down. Overall, it was a great place, and we would love to come back.

Buffet breakfast was great! Staff were very friendly. Beautiful facilities and environment. Not too crowded. Luxurious rooms.

Lack of access to bottled / safe water to refill water bottles etc. I understand the desire to reduce plastic usage, but people just bring in bottles from Indomart etc. instead. It would help if there were water barrels in the corridor perhaps for people to access safe drinking water. Also, it was hard to dry wet clothes or swimwear in rooms. The brochure on laundry services is inconsistent with the pay per bag approach. Whilst the resort is wonderful, Unfortunately trash outside the resort is becoming a problem.

The resort has several facilities and is comfortable. Standard rooms are very comfortable and have a really nice view. The resort, in general, is west-facing, so sunsets from the beach or from the bar are top. There is no Grab, Gojek, Blue Bird in Kuta, so you need a private car booked through the hotel to get into town. Standard fare (May 2024) for an evening out is 100K Rp return (the driver will wait for you). We did not rate the location (away from Kuta) as a negative: Kuta is a nice place for a night out, but there is nothing other than bars and restaurants, so you won't miss anything if you don't stay there. Also, we were not impressed by the beach either.

Food in the restaurant is average (e.g. grilled chicken and fish were overcooked and chewy) and overpriced and cocktails disappointing (get a beer or wine). Go to Kuta instead. It'll be better quality and cheaper (even if you include the price of the taxi).

Location very good near Kuta center to go by taxi. Where there for good surfing Tanjung aan beach was little paradise simple but perfect very idealistic. We had 2 rooms, 1-2 person en 1-2person with shared pool. Feels like a small village and everything in hotel was close. Massage was great by July nice spa area. Breakfast everything you need and more. Gardeners for all the plants and trees looks amazing. Good cleaning. Were there for 6 days and when you visit waterfalls and do other stuff in area nice to come back in hotel.

Kids pool little bit small but kids liked it

Breakfast was excellent, as were the pools and the proximity to the beach. There were no crowds and we felt very comfortable. The staff were incredibly friendly! The option to rent scooters through Lombok Beauty Tour & Travel was very easy and affordable. We were given fresh towels and water in our room every day. The beds are big so we didn't need an extra bed for our 9 year old, she slept in the bed with us.

Please note that the accommodation is in the 'middle of nowhere', if you want to go into town you can rent a scooter or use the transfer service provided by the hotel, which is very cheap. It's great because it's quiet, we walked a lot, went to the nearby hill, had a beachwalk to Kuta afternoon at low tide. The air conditioning in the room was a bit loud, and even though it was on the lowest setting, it was very strong - and we had it set at 25 degrees. The price of the accommodation is almost European.

Breakfast: Varied selection of good Indo and western foods. Dinner: Very good menu. Great meals Beach and Pool: Private beach. Clean and with many sunbeds and umbrellas Location: Secluded location near sunset hilltop Housekeeping service was very good

Restaurant service staff: Service at restaurant was very poor on several occasions. Either the staff were inattentive, making a mess of our food orders, or they were unable to understand spoken English. Location: Distance from Kuta main area a little too far to walk.

Simply wonderful. We had plans to visit the most beautiful places in Lombok, but once we arrived at the hotel, we did not leave the premises. Coming out of the car that brought us, we were greeted by Risman, a gentleman, attentive, very, very friendly, and every day we were there he made us feel at home. In addition, the reception with Soleha attended to us as well as Risman, very nice people, and of course all the work staff were very focused on making your vacation very attended and relaxed. At Novotel was where our relaxation began after days of visiting different places. Totally recommended.

What we didn't like was the number of children selling near the beach. They are still children.