I liked how responsive to my needs and requests the staff was. I didn't like the first room – and I was kindly given a better option that was the room overlooking a good scenery with a piece of the sea seen at a distance. So, staff is kind and happy to help you. I appreciated it a lot. 2. Good breakfast options 3. The sunset walking activity is amazing

A lot of the personell didn't speak English at all. This is number one. 2. Some items in the room are quite old, for example: the curtains on the windows and also in my room there was a hole on the floor with a gap of the material used. Also, beach towels are pretty old.

The hotel was beautiful and the bungalow comfortable. The shower was amazing. The beach was quiet with soft sand. Beautiful. The staff was so friendly and made you feel welcome. Free water was available. Very close to Kuta where you can find fantastic restaurants, bars and markets. You feel safe walking through the streets and enjoying the evening with sound and other people.

The kids at the beach are selling bracelets and force you to buy something. They are so cute and I bought things but sometimes they are a bit pushy, what made me feel bad if I declined to buy anything. A lot is offered for breakfast but I missed fresh fruit juices. The bred is also not the best tasting. But it was ok all in all.

Our villa was amazing, breakfast was fantastic, bar table and beach service was top notch, food and drink menu was good, pools were spectacular and the staff made the whole trip absolutely memorable. The happy birthday cake snuck into our villa was a very special touch.

The quality of the bay ocean water was pretty average, but that's nothing to do with the resort which was amazingly clean and sparkling. I did have an accident whilst at the resort with the cause now being investigated and reason now fixed, but sadly had the last couple of days laid up. But although a negative incident , the staff were fantastic and caring in helping me get around and looking after me.

The hotel looks amazing and the exotic decoration helps a lot! It's exactly like those post cards we see! The staff is very friendly and always helpfull! The beach area is stunning and swimming pool area it is also an amazing place to relax! The restaurant area is with view to the beach, so it is all for you to have a relaxed vacation! Loved it!

It is a little bit far from the nearest villa, so you need always to call a taxi if you want to go elsewhere. The race track right next to the hotel is an unwanted alarm clock, as you will wake up to engines roaring at 8/9 AM. Not the hotels fault, but have some hear plugs just in case! One big issue, but that is something that all Indonesia needs to address: The trash! right after you leave the hotel area, there is a lot of trash! It's really bad! Luckly doesn't produce nasty smells, but it is a shame that looks really bad on such beatifull beach scenario!

Great location, facilities, food etc for the price were excellent. Staff were brilliant.

ECO-Friendly credentials aren’t good. Use of single use plastic straws is unforgivable in today’s world. Single use sugar, salt & pepper too. Lombok’s litter problem is clear to see and only getting worse. Novotel as a brand needs to take the lead on this for the island or it will end up like Bali in a decade or less and you won’t have the tourists it clearly needs.

There are many things that need desperately improving in this place but I would still recommend it. Comfy beds and high quality linen and towels which are pristine. Immaculately cleaned rooms Great air con Hot and powerful shower We had two rooms - a private villa and another deluxe double. Clean pool Large clean pool towels Mattresses on sunbeds Amazing taxi service to town

The cosmetics provided smelt horrendous - like the dragon fruit Power cut Slow service on food - we gave them two chances then just ate breakfast, lunch and dinner in town and next door at The Pullman. They don’t speak English well enough to understand simple requests - shame on the hotel chain for not providing training and development. The grounds need some serious attention to DIY and renovation. The statues and flower pots are all chipped and broken, slime on stone surfaces, pool needs a good scrub. Some sun loungers broken and mattresses stitching coming apart . There is just a lack of attention to detail in the smaller areas. Maybe only westerners see it because we live so differently… things need repairing and replacing and they just aren’t doing it.

Large hotel with the full suite of services available. The staff are very attentive and helpful. The hotel is a little dated and less "glitzy" than some other hotels at a similar price point but it is somewhat charming in this way and feels like stepping back a couple of decades (although with good Wifi available everywhere). The grounds are very spacious and shady. One nice thing about this hotel compared to other large hotels is that it doesn't have any large and imposing buildings - even the 3 level building with the more basic rooms feels like it is set amongst the trees and does not dominate the landscape. There is an open air restaurant and bar, two pools, lounging both pool and beachside, and direct beachfront access. The beachfront is unfortunately not very clean for swimming but the sunset views are very nice. The hotel is about a 10 minute drive from the centre of Kuta and the hotel has plenty of drivers available to organise a car even on short notice. We had drivers pick us up from the town centre more than once and we didn't have to wait more than about 15 minutes. I had some laundry done which was a bit expensive and had a small issue when the hotel momentarily misplaced my items, but they were very quick to address the problem.

We really enjoyed our stay, the staff was friendly and helped us arrange trips. The facilities were perfect for families with kids. They had a nice kids club where you could hide during the heat and even offered a babysitting service. The pools were amazing, and there was a great variety - good for swimming, good for kids to play in, and there was also a pool bar. It is right on the beach side. The currents and waves were a bit strong for a young child, but we saw turtles swimming in the water, which was very special. The room was spacious but a bit run down. Overall, it was a great place, and we would love to come back.

Buffet breakfast was great! Staff were very friendly. Beautiful facilities and environment. Not too crowded. Luxurious rooms.

Lack of access to bottled / safe water to refill water bottles etc. I understand the desire to reduce plastic usage, but people just bring in bottles from Indomart etc. instead. It would help if there were water barrels in the corridor perhaps for people to access safe drinking water. Also, it was hard to dry wet clothes or swimwear in rooms. The brochure on laundry services is inconsistent with the pay per bag approach. Whilst the resort is wonderful, Unfortunately trash outside the resort is becoming a problem.

The resort has several facilities and is comfortable. Standard rooms are very comfortable and have a really nice view. The resort, in general, is west-facing, so sunsets from the beach or from the bar are top. There is no Grab, Gojek, Blue Bird in Kuta, so you need a private car booked through the hotel to get into town. Standard fare (May 2024) for an evening out is 100K Rp return (the driver will wait for you). We did not rate the location (away from Kuta) as a negative: Kuta is a nice place for a night out, but there is nothing other than bars and restaurants, so you won't miss anything if you don't stay there. Also, we were not impressed by the beach either.

Food in the restaurant is average (e.g. grilled chicken and fish were overcooked and chewy) and overpriced and cocktails disappointing (get a beer or wine). Go to Kuta instead. It'll be better quality and cheaper (even if you include the price of the taxi).