The hotel is perfectly situated near interesting stores and restaurants and near the beach. A short walking distance or short cab ride away from Tel Aviv life. We were upgraded to an amazing room with a view of the ocean. The huge bed was exceptional. The shower towels were huge and comfy. The service was wonderful. Breakfast was amazing. The gym is small but suitable, as is the Hamam and adjacent showers. This place isn't cheap - and we paid for the smallest room!

The rug in our room was a bit shabby. When we arrived two staff members were arguing with each other a bit loudly. Other than that, we loved the place.

The customer service was top notch, from leading us to the room, fixing little mistakes in the room, calling us half way our stay to ask if all is ok, absolutely fantastic! The room was spacious, we were on the fifth floor with a sea and town view, comfy bed, big screen, free mini bar with cookies, all the little details were there, the shampoo etc. Was high quality, we had a bath and shower which was a delight! We had an awesome couple massage, the spa is beautiful with drinks and cookies, The hotel is beautifully designed, the breakfast was in abundance and delicious, the location is awesome with the beach right there and the old city yaffo next to us, 5 min walk to the light rail train, 2 min away from nevei tzedek neighborhood, parking in the hotel although it probably is fully packed when the hotel is full

That the swimming pool was closed, we werent given notice about it and it didnt show on the booking.com page (maybe i missed it but i did see clearly on another hotel that the outside swimming pool was closed) the point is that i shouldnt of have missed it, yet this wasnt the main attraction for us. For me the cookies in the room and in the lobby could get an upgrade in taste

First, the building and the location are impressive - An old Ottoman prison turned into an amazing hotel building. The room was of great size and offered all the comfort you would expect from a 5* hotel. The swimming pool has an impressive view on the city and the beach and you couldn't dream of a better spot for the sunset. Finally, a special word about the service that was on point with a special note for Alex who has been extremely helpful and accomodating.

I liked everything about the Setai - my only tiny remark would be about the breakfast that in my opinion could be improved with a bit more variety.

Great location by the beach, opposite the Jaffa Clock Tower, and a 5-minute walk from Jaffa flea market. There are always e-scooters parked outside so it was easy get around the city. Service was great throughout our stay; we got a free upgrade upon check-in, the bellboys would give us water bottles to take with us each day, breakfast was delicious with lots of options for both veggies and non-veggies (everything was kosher). We also stayed during Yom Kippur and the hotel provided cold food at breakfast and room service (also cold food) for hotel guests. Overall, a great experience and would highly recommend!

I would suggest spacing out the sun loungers by the pool as they are quite compact when we were there. Luckily it was never too busy when we were up there, but if it was, you wouldn't get much privacy with people immediately next to you.

It was a very sad time as the Hotel had taken evacuees from Southern Israel fleeing their homes due to risk of further terrorist attacks & bombing from Hamas; the Hotel still put on excellent food & service for all the evacuees, including entertainment for the children & made us feel welcome even though, strtictly speaking, the hotel was meant to be closed for tourists. Alex, the manager was extremely helpful, kind & gave us a beautiful room. A truly wonderful team who went above & beyond for the evacuees & for us

Nothing - despite the sadness & trauma felt by Israelis, the hotel staff managed to make everyone feel welcome

I would like to express my sincere appreciation for Adrian at the front desk of The Setai. He was exceptionally helpful, professional, and kind throughout our stay. His warm attitude and willingness to go above and beyond truly made a difference and contributed to an outstanding experience. Thank you, Adrian, for your incredible service!

The staff and location were excellent. Special shout out for Elizabeth the concierge!

The spa and spa treatments were unfortunately, dreadful. It‘a located in the basement and you have to walk through corridors with conference delegates everywhere. When you get to the spa the staff were stressed and hurried you along - there was NOTHING relaxing (so much so we cancelled a second treatment). The treatment itself felt like the masseuse was on a schedule to get you out of there as quickly as possible. Quiet possibly the worst I’ve ever experience which was such a shame given the excellent service elsewhere throughout the hotel.

The location of the property. Very central in Jaffa. Clean and spacious rooms. Nice pool.

The quality of food, the selection of drinks and the service did not meet my expectations for a hotel of this category. It was very frustrating for me to call service and bar tenders multiple times to order something. Especially at a 100 $ dinner. For this reason I‘m only giving 8/10 as - to me - the value for money is not the best. Basically I need to emphasize that this is my subjective opinion. After all it’s a nice hotel and we had a nice stay.

We had a wonderful stay and I have to tell you that Alex the manager went above and beyond right from the start. He was so engaging, kind, helpful, and just wonderful. We really enjoyed our room, the locations, and the breakfast, of course was dynamite, on par with Miami!

Honestly, I can’t think of anything!

* We arrived very early, they allowed us to check in early. The room was not ready yet, and they offered to send an e-mail when the room is prepared. * Buffet breakfast is very good * First day when we checked in, breakfast was already closed, they allowed us to use half-closed buffet and didn't charge for it. Thanks Zaid! * They can order taxi to the airport for fixed price 200 ILS. Maybe it's standard feature in Tel-Aviv, but still it's nice you don't need to trouble dealing with gett or local taxi companies. * No paid items in minibar. * Very good restaurant at the property. Food is good, and I don't know is it expensive or not by Tel-Aviv standards, but it is cheaper than most places in London. * There's a great pizza take away across the street from the hotel if you want to eat something late night and do not want to deal with room service. * Very friendly staff. Several times I had interesting conversations about Israel culture or climate with the staff.

* While buffet breakfast is excellent, we had trouble ordering breakfast to the room. They do not have break menu, and could not explain the difference between two different breakfast types. We ended up not ordering breakfast, and went down for buffet breakfast (which they also didn't charge for, so we are actually fine with it) * We ordered vodka to the room and it was warm. Vodka was in the menu, then why they serve it warm? * No walk in shower, air conditioner and fridge are a little loud. To be fair, these issues are minor.