what went well?..... what didnt? this hotel is like a little piece of home away from home the stuff are all AMAZING the entrance reception staff were amazing super amazing and so kind then you have the most helpful two women i have met in my life jennifer and ginevra who work the level lounge reception both helped make our stay truly to die for by helping with every little detail both to do with their jobs and not especially ginevra that women is an angel on earth! the hotel it self was so lux and chic very beautiful super nice room with big space and a beautiful bathroom really worth every cent wish we stayed for longer! and the food was great too in the level lounge with everything being free 24/7 now that is what i call a get away vacation!

We had the pleasure of staying at Melià Milano for 10 days, first 5 days I was there for work then added 5 days for vacation. It truly exceeded our expectations. One of the standout features of our stay was the service at The Level 1. The women at guest services were exceptional—they went above and beyond to ensure our stay was perfect. From booking dinner reservations to organizing tours, and taking the time to explain the city’s attractions, their personalized service made a huge difference. I can’t stress enough how worthwhile it was to book a room with The Level 1 package. The Level 1 lounge was a fantastic perk, with snacks and beverages available 24 hours a day, offering a great spot to relax. During our stay, we experienced some noise from construction work in an adjoining room, but the hotel responded quickly by upgrading us to a spacious business suite. They even offered to pack our belongings for us (which we politely declined), but they brought the new keys and our bags to our new room—talk about attention to detail! A huge thank you to Laura, who was especially wonderful. She was incredibly kind, always ensuring we had everything we needed. To top it off, they surprised me with cake, balloons, and wine in the room for my birthday while we were out for dinner—a thoughtful touch that really made the day special. I’d also like to thank Camilla, who took the time to write a personalized letter about the best sights to visit in Milan, and another lovely staff member (whose name I unfortunately missed) who worked tirelessly to find a spa date for me on my birthday. Our room was beautifully appointed, immaculately clean, and provided a luxurious experience throughout our stay. All in all, Melià Milano offers an exceptional combination of fantastic service, excellent amenities, and a truly memorable experience. Highly recommend!

A modern, easy to reach hotel between airport (Malpensa) and the city center. Close to public transport, good food in the hotel, friendly staff, lively lobby. Decent size room and bathroom. Sparkling clean.

2 things: The room was really warm as well as the basic sound of the A/C was, at least in our room (557) relatively loud. The A/C control did not respond in change of roomtemperature or fan speed. The touch screen was damaged and though it did respond, it did not control what it was supposed to control: in our case temperature, fan and (all the) lights. Suggestion at reception did not make a difference despite maintenance was said to have it checked. Unfortunately no succes. We are used to sleep in a room around 18-19 degrees, but is must have been over 23-24 degrees. Our own solution is that we slept with the balcony door wide open (early February) to get the room temparature down. All in all we expected more comfort fot the price per night.

Everything was perfect, very attentive and helpful staff. Room was quite big with extra-room for work. Everyday I received fruits and some drinks complimentary from the hotel. Separately, I would like to share extremely positive feedback regarding Club Lounge located on the 6th floor: open 24/7, wide range of drinks (water, juices, Cola, beer, wine etc.) and snacks like croissants and chips. Full breakfast is available there as well. Service was awesome 👏 One of the benefits was meeting Kyle Walker who seems to live here as well! 😎

- very nice entrance area, which makes a great impression - staff friendly, helpful - the check-in was fast. they couldn't offer us an early check-in, but took care of the bags and they were in our room, when we came back at 14:00 - the room is spacious, the beds were very big and very comfortable - the minibar prices seemed moderate - the bathroom has everything you need - short walk to city life, san siro stadium and direct connection to any other interesting part of the city

- I agree with other reviewers, that the hotel is not a teen anymore and needs some maintenance here and there. some would say it has some charm as is and they would also be right - it's a more of an hotel for a business trip. you don't get any additional services like a spa or a pool. not really a "contra", but needs to be considered - the breakfast of this 5 star hotel could've been "richer". the choice was the same during our 3 days stay - stuff like smoked salmon for breakfast you get for additional charge - it's included only with the club membership rooms (forgot the name). same probably goes for bubbly ;)german 4 star hotels have better breakfasts

Loved the hotel. Staff was super nice especially Carlos in the VIP lounge. He was just awesome. Without us asking he prepared some delicious snacks for us which we just loved. He also made a few delightfully tasty local Mocktails for us. I would highly recommend this hotel for the staff friendliness and politeness and the location which was just next to the metro station.

Washrooms looked a bit dated. Our shower glass seemed as if it would fall anytime. The bath tub was huge. For my 10 year old son it was uncomfortable to enter the tub for a shower without my help.

We absolutely loved our stay at this hotel. We traveled for a business trip, and I must say this was one of the best business hotels I have stayed in for a long time. The room was very clean and comfortable, and the lobby was inviting, with professional and helpful staff. The breakfast buffet was excellent and varied, especially for Italy. While I love Italian cuisine, I usually find breakfasts in Italy to be quite basic, often focused on sweet pastries. However, this hotel offered much more than the usual continental fare I have come to expect in Italy. I highly recommend this hotel.

When you come in the hotel, it looks so nice and luxury (considering that it is a 5-start hotel and costs its money). I had a feeling that it is like a facade to impress people when you come in, because the rooms need a serious renovations already. That is why it was very disappointing. The window in the room also was not really opening, and as air conditioner is not working in winter, we struggled a little without fresh air. The breakfast though was amazing. So much choice I haven't seen already for long. On one day we had to leave earlier to Venice and could not have breakfast, so the hotel team gave us the packs to go, and it was very tasty and way enough for the trip. All in all, I don't think I would choose the hotel again.

The food and the staff were highlights of my stay! The property was very clean and secure. It was well-lighted and all the decor very lovely.

The treadmills in the fitness center were not dependable and need to be replaced. The air conditioning was turned off and it was 70'F (21'C) outside so my room was very, very uncomfortable for sleeping due to temperature. The rooms are quite basic and they are well-equipped. I did not feel as safe in the neighborhood as with other neighborhoods in Milan.

The breakfast was AMAZING. The hotel room is so big and clean. When you enter the lobby you already feel the luxury of it. The staffs are very friendly. Also helpful. I travel with my husband and son, the bed is big enough for 3 of us. They provide 6 pillows . The linen is very classy. Tidy and neat . So so so good. Also this hotel’s staff at the cafe very nice. When we sit at the cafe they approaching us and ask if there is something they can do for us . They put attention and details for everything. Melia Milano 👍👍👍

Nothing . I like everything about this hotel.