The location and view was great. Bus straight outside the door every 20 minutes to downtown Sorrento. We went down most nights for dinner as atmosphere in Sorrento was fantastic. We ate in the hotel restaurant twice for dinner (we stayed eight nights) and the steak was very good. Rooms were lovely. I was on the second floor and two elevators to rooms. Pool was very good for a hotel pool. On the roof with bar and meals. Staff were always very helpful and friendly. Cleaning of rooms was immaculate. Bus from train station was great. Dropped us off right outside the front of the train station from the front of the hotel when we were leaving. We didn't realise this on arrival in Sorrento and it was 50 Euros for the taxi vs Euros 2 for the bus

Nothing

Everything! This is a superb, family-run hotel. The staff are so friendly and helpful, especially Anna and Lucia in reception and Rafael in the dining room, nothing was too much trouble. The rooms were spacious, clean and comfortable, decorated in Mediterranean colours. Bellavista is well named, we loved having breakfast each morning looking over the bay to the island of Capri and watching the sun set over Ischia from the rooftop bar. A great breakfast buffet and a dining menu with lots of excellent dishes. A bus stop immediately outside the hotel made it easy getting into Sorrento or Massa Lubrense. Many thanks to the Francischiello family and staff for a memorable stay 😊

Nothing

After traveling by train, then shuttle, we were worn out and looked it. The gentleman at the front desk said, "We will take care of you and help make any arrangements needed to get you to your upcoming activities". They were wonderful. The room had a view of Capri, beautiful. We thought we were in heaven after the in town hotel we had in Rome. The last evening, we got massages, best we've ever had. Lovely place. Wish we had the time to take advantage of all it's amenities.

We loved the breakfasts but not in love with the dinners we had chosen. On our last night, my daughter chose something she just couldn't eat and she is not that picky. She told the waiter that we had had before and who had been very nice, that she couldn't eat it. He was not happy. Didn't say let me get you something else, nothing. They kind of avoided us and my daughter lost her appetite. They gave us the bill and didn't take off the meal that was barely touched. She asked for them to do that and they did so. So much for the good relationship we had with the wait staff.

This is a gem of a hotel, with views across to Capri wonderful staff a beautiful roof top pool serving drinks and food, Spa and an authentic restaurant serving fresh pasta, fresh sea food which was always delicious. The bus stop is right outside the hotel and it takes about 15 minutes into the centre of Sorrento. We couldn't have asked for anything more.

We were originally given a ground floor room which didn't have the best balcony asked to be moved which was done straight away, best to ask for 1st or 2nd floor rooms.

Loved the view and the pool area was fantastic

Restaurant staff were lovely initially but the final meal we had there was a different gentleman there who not only got our order wrong but also others. He argued with everyone that they were wrong which is not something I would expect. We asked him to let it be but he continued until we eventually left.

The rooftop pool is fantastic, and everyone who works at the hotel, from the pool bartenders to the front desk staff to the cleaners, is lovely and welcoming. Rooms were very clean, and you can tell the building is well cared for. We loved raising the shutters every morning and seeing Capri out the window. In spite of facing the road, our room was pretty quiet at night (although my partner did sleep with earplugs). There's a bus stop right in front of the hotel to take you into Sorrento (about a 10-minute ride). Very robust breakfast every morning.

The beds were very firm, which we encountered at several hotels in Italy; adding a thicker mattress pad or featherbed would do wonders!

Great views, particularly from the pool deck. Bed was comfortable, good showers. Staff were excellent, friendly and helpful Housekeeping was flexible, efficient and thorough Pool was amazing, clean and sunny Restaurant food was quite good Location is great on the main road away from Sorrento

Tv was difficult to use, a lot of the channels didn’t work. The bottom floor rooms were quite loud with doors open, you could not have the balcony doors open due to traffic noise (I think it was mainly reverberation of the noise on the hard walls) The property was slightly dated, there are some areas that would benefit from upkeep and painting. A shuttle into town (with small fee) would make this hotel amazing. Sauna facility should be included in room fees

Our room was very nice with a view of the Isle of Capri. Although our room was right near the main road, it was pretty quiet. The bed was very comfortable. The bathroom was a good size and the shower was spacious. Breakfast was very good with a large selection of items to choose from. The front desk staff were very nice and helpful. They arranged a boat trip for us to Capri and also helped us arrange transportation back to the train station in Naples. There is a bus stop right outside the hotel which made traveling into Sorrento very convenient. We arrived later in the afternoon and were able to order something for lunch from the menu at the pool. The pool area has plenty of lounge chairs and the pool is quite large. We had dinner a few nights in the restaurant and every meal was excellent. The restaurant staff were very nice and attentive. We enjoyed our time here and would definitely stay here again.

Super location and easy bus access from the train station

So, we thought when booking it looked like a nice hotel, we were slightly concerned it may be too remote, being out of Sorrento. We couldn't have been more wrong. It was a gorgeous hotel, and the bus to Sorrento leaves and arrives just outside the door. So, don't get a taxi (which cost €30+ for less than 3 kms). The room was beautiful with a lovely balcony looking at Capri. Get up early to see the easterly light over the rocks. Oh, and a good sunset over Ischia too! Lovely bathroom, and good servicing. The restaurant was great, enjoyed breakfast and a lunch and two dinners there. Why would you go anywhere else! Staff were exceptional, always friendly and helpful. Thank you so much. MOST IMPORTANT: Soc Coop Marina della Lobra is a local ferry company that does trips to Amalfi/Positano and to Capri. They leave from a wee port at Massa Lubrense, but will pick you up at the hotel. Pick up a brochure at reception. You don't need any longer at Amalfi, Positano or Capri than their tours give you, it's a smaller boat, just 50ish people, great friendly staff, feels like a family-run business, not a chain or corporation. Boat was so clean and well presented, and they really had a lovely personal touch. Highly recommend. Oh did I mention the beautiful pool on the roof? Even beginning of May it was beautiful with the expansive view over bay of Naples. Why would you stay anywhere else.

I really can't think. It's good value, comfortable, friendly, convenient. What's not to like!