Very friendly staff the bar man in particular I didn’t take his name but he spoke many different languages always said hello and recommended me places to eat the lady that cleaned the rooms went above and beyond also always said hello gave us an extra towel when needed and the rooms were always really clean all the lady’s at the front desk also were very helpful me and my brother had a lovely stay and if in the area again will definitely stay here again

The breakfast was fantastic but would have liked more of a selection but that could be a me thing as I like my breakfast

The staff were so friendly and welcoming. The rooms were comfortable and the facilities (pool) fantastic, not too busy. The hotel had more than enough space for us to lounge. Very comfortable seating areas. The decor was tastefully done to a high spec with wonderful artwork on the walls. Breakfast was great, lots of choice.

The lighting in the rooms was quite harsh and the side lights were not working. We couldn't get the TV to work but didn't report it since it was all Italian. I am sure it would have been resolved had we asked. It would have been nice to have more natural light.

Everything. Highlights included sitting on the beautiful terrace or by the pool after a busy day, with the very attentive Thomaso bringing us drinks and snacks. Staff were very helpful, breakfast was great and the room was small but fine for our stay - with good air-conditioning. The hotel was quiet while we were there, but I think would have no problem in catering for more guests. We met people who return each year and I’d definitely stay there again.

Nothing

We stayed there 5 days and visited Toscany. The hotel is beatiful, located in a quite area but 2 minutes walk to the centar. Nice terrace in the ground, excellent breakfast and very nice interior, loved it. Helpfull and kind receptionist.

Wi fi was poor, no connection in the rooms at all. Also, there were groups of kids staying for 2 nights and making terrible noise, what was very unpleasent, though we got the support from receptionist to keep them quiet, at some point.. Such a nice hotel shouldnt allow groups of scholl kids mixing with other guests and dissrupting their holiday

Everything is as it should be. The staff is very friendly. Cleanliness is important to us and it is clean. Nice and clean pool. Value for money.Thank you Mrs Diana.

Everything was perfect. Very large room, comfy beds and well tempered. The breakfast was well furbished with fresh food.

Some water in the bedroom would be nice.

It is a spacious clean and elegant hotel. The decor is classical which suits the architecture of the building. The staff are excellent without exception. Always helpful and chatty. The bar provides a good selection of drinks and snacks. We ate in the restaurant a few times and delicious meals. The menu is changed daily. The room was comfortable and spacious with a good bathroom although the shower was small it was adequate. The air con worked well even in 42C outside. We had a small balcony not big enough for table and chairs but great to stand and watch the world go by. Location is great for train station , shops, restaurants and bars. Next to the park and an easy walk to the Thermal Spa and the Funicular.

Nothing

Great breakfast, very kind and helpful staff - all of them, very good location! Also, the hotel has its charm. We will come back

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Clean good sized room Very nice foyer and seating area outside the hotel with waiter service for drinks Very calm atmosphere We loved it here Food was good and reasonably priced. Staff were wonderful and helpful in all areas of the hotel A special mention to receptionist who welcomed us and checked us out. Also to the breakfast lady who was friendly and efficient.

Very good location, friendly staff , great facilities and excellent breakfast

The bathrooms could do with a refurbishing but not a major upgrade