The receptionist was very welcoming and helpful when we arrived, and spoke good English. Our rooms were close to the lift, which was good for my elderly mother. Parking was easier than we expected - there were plenty of spaces close to the hotel and the receptionist helped us with a discount rate for the duration of our stay. It's right next to the park for Terme parkrun, and the Tettucio Spa, funicular railway and the town centre were all within easy walking distance. The breakfast buffet had plenty of choice. We enjoyed sitting by the pool in the sunshine.

There was quite a bit of noise from the street on one night. Our evening meal in the hotel restaurant wasn't great, so we ate elsewhere on the second night. I would stay here again, though.

Everything! Perfect location, 10 minutes from train station, 1 minute from park and centre.Staff were so helpful and friendly, bedrooms comfortable and luxurious and breakfast excellent. I wish I could have stayed longer than 2 nights.

Nothing

Location was very good and The view and the rooms were beautiful. most of the stuff was friendly, some more than others....

Some had better communication skills than others and they could have suggested more things for tourists to do.

I have known the hotel for over 50 years as my family used to go to Montecatini Terme for the Spa facilities and always stay at Croce di Malta. I had not been to Montecatini for 40 years. The hotel has been well renovated since then.

There is no in hotel parking but you can find some parking in the street with pay and without. There is no food available after 2130 hrs when dinner service ends No 24 hour room service (I believe most hotels here are like that but i'm not sure)

Nice room, dog-friendly (also right next door to a big park perfect for walks) great pool & pool fountain. Some very friendly staff.

Quite hard to find anyone to serve you a drink at the pool bar before 5pm or something. -You had to ask reception to find someone for you. It was a bit strange considering it was very hot and the middle of summer! Also a couple of staff were not so friendly.

Lovely room and bathroom.

Breakfast selection and set up was not to the standard expected of the hotel.

The location, rooms are clean and modern

The water pressure in our room was bad, we had to take showers in our kids rooms

Scrambled eggs could be better - otherwise very good

Very clean hotel, nice pool with enough sun beds (it was not busy at all), room was great and very clean, bed was very comfortable.

Breakfast was only okay (very little option in terms of cooked food, the scrambled eggs seemed a bit raw). Lunch was delicious but pricy as the the portions were so small. Some staff were friendly while others seemed a bit rude (like they hated their job), a pity that the beauty treatments were closed.

Location And amenities

staff not very welcoming