My mother and I stayed at the Hospitality Hotel for a week to be close to my father, who was undergoing surgery at ISMETT in Palermo. Despite the circumstances, our experience at the hotel was truly comforting. The hotel is impeccably clean and remarkably quiet, providing a peaceful environment that allowed us to rest and recharge. The internet connection was reliable and fast, making it easy for me to keep up with work during our stay. A special mention goes to Emanuele and Giuseppe at the reception — two genuinely kind and attentive men who went out of their way to make us feel welcome and supported. Their warmth and readiness to assist with any request were invaluable during a challenging time. I wholeheartedly recommend the Hospitality Hotel to anyone seeking a comfortable, quiet, and welcoming place to stay in Palermo. It truly lived up to its name — offering genuine hospitality when we needed it most.

Nothing.

Location was great for me, a bit of a walk into the city centre but I always enjoy strolling the streets. I had a single room with ensuite which was very well equipped and comfortable. The mini bar was well stocked and very reasonably priced. The shower was excellent! All staff were friendly, helpful and accommodating of my requests.

It feels like nit-picking to mention this but the breakfast room tables could have been wiped down more often, it was a bit messy the one morning that I got breakfast in the hotel. It's only a small thing in my opinion.

Close to bus/train station, walking distance (20 min) to old town. Not so loud, even it is close to the hospital, no ambulance was heard. We have room for 3 people, therefore there was additional bed in the second "room", so it was a little separate. The room looked nice and new.

Palermo is full of trash, so at first the area does not look nice, however I think around the hotel it was safe. The windows was not really soundproof, but in the evening it was rather quiet area.

Reception staff were kind and helpful at all times. We got a suite, which is usually well beyond our price point. It was huge! Lovely terrace area outside for drinks.

The location is a bit out of the centre and, if you pick the wrong route back, it can be a nerve-wracking walk home. It’s noisy at night, but I don’t honestly think anywhere in Palermo is quiet. Cleaning could have been much better. Our beds were made daily but the sheets weren’t washed - I know because one particular stain didn’t move all week.

Amazing staff, really helpful for all the questions we made. Room were nice and clean, specially the roof top one. Location is great to park a car and around 20 minutes walking from main attractions, so if you come to Palermo with a car I will really encourage to stay at this property

One of the pillows was a little bit old.

The staff were great and very helpful with my questions. Nothing seemed too much trouble to them. The cleanliness of the hotel and my room was good. I have no complaints about my stay here. In fact I'm booked to stay in again.

Room very spacious, simple check in and check out, nice home feeling. 15 min walk from centre of Palermo. The room was wheelchair accessible.

Next to the hospital so you listen to the emergency sound quite often but is not a big deal, we got used to it.

The size of the room was great, bed was comfortable, every day clean towels, good breakfast for the value, shower had a good pressure. Location of the hotel is quite good, close to the historical centre of the city and close to the main train station.

It was quite dusty in the room, the shower with the plastic curtain is not for cool in the hotels, carpets on the floor didnt look very clean, they should remove them. Not hotel's fault, but the neighbourhood around hotel is even more dirty as Palermo in general.

- The most clean hotel I have ever visited in Sicily - Safe area, opposite Emergency Department of Hospital - Helpful staff, using what's app for communication - Very nice renovation and quite big shower with different colour lights - Mini bar inside room - New beds with good quality mattress

- Hair dryer had low performance - Check in is obligatory until 20:00 because they don't have receptionist after 20:00 - A bit far from the center Points of Interest - A bit overpriced

The staff are very friendly and welcoming. The rooms are clean, and the location is very close to a lot of other locations like Palermo station. Totally recommend!