Really comfy beds, big room, big bathroom which is not typical in Italy. Very clean and tidy place. Everyone in hotel very friendly. Parking behind hotel with camera for free, plus additionally garage for 3eur a night. Flippers and gym. Restaurant under hotel.

Air-conditioning that you can't adjust. It was too cold for us but because we got room overlooking the main street where is also some industrial garage, we couldn't keep the window open since it's loud. Breakfast is till 9.30 only and very mostly sweet. Also pay attention to check in time when booking.

Hotel Plazza is located in Porcari, 10 km east of Lucca, and it is close to the train station (100 metres). The hotel surprised us with its cleanliness, the size of the rooms and the friendliness of the staff.The hotel is quiet, everything works (air conditioning), there are mosquito screens on the windows - although it was not yet the season. It is easy to reach, has free parking and is a good base for trips to Lucca and the surrounding area. Breakfast was included and was varied enough. We were very satisfied.

Nothing comes to mind.

Location, very clean, wife food choice at breakfast, good service.

On Sunday the reception service closes around 2 pm, This means there is no service at the all, this is not specified or said at booking or check in stage so, if you have any luggage to store and collect later, you might be charged for late check out. This happened to me, not professional. Better you verify hotel rules to avoid surprises. Loud voices come at night from the backyard as there is the kitchen of a restaurant in the same building. So better ask for front road rooms.

Whilst tucked away from the main shops, it was quiet and convenient for us coming by car with plenty of free parking. On arrival the reception was friendly and helpful. The room was spotless and smelt fresh and clean with excellent facilities including tea/coffee making with cups. Overall a very good experience and good value.

Nothing

Everything was great, clean room, comfortable beds, parking free and payed 3 euros underground, we parked up for free, very nice staf very helpful, good Italian breakfast I mean Italian Italian coffee and sweets, and a couple kinds cold cuts, overall very good.

Nothing all was perfect

Friendly and helpful staff Free parking option Breakfast option and restaurant next to hotel Good sized and clean room Fairly new (or recently renewed) building Peaceful area with virtually no traffic Kettle in the room

Reception and bar close quite early (9pm) but access to the building is ensured at any time.

The staff was super friendly, nice and helpful! The room was clean! It was overall a good experience!

The Wi-Fi wasn't working for part of our stay. It was really hot and we could not set the room temperature lower than 21 degrees.

We travel around Europe and this is one of the best Hotels we have booked. Very nice and helpful Staff. We were late to check in, but the Receptionist was very polite and waited for us. Thank you! The room is large, comfortable and perfectly clean, with air conditioning.Very tasty breakfast in a pleasant atmosphere. Safe parking in the garage. There is really everything you need to relax. I highly recommend it!

Room very clean and big size Good breakfast The wood floor is amazing ! Good mattress Good parking

Need more pillows My child 3years without bed because i don't see/understand matrimonial bed on the booking ! A lot of noise from the restaurant furniture moving on saturday night

Great Breakfast. Comfortable room. Hotel very good.

Nothing to complain about. Everything was very good.