Simple the best of many 5 star hotels we have stayed in by far. Staff were exceptionally professional. Hotel was awarded the best breakfast in Italy award- apart from an amazing array of homemade pastries and breakfast sundries, we had chefs making crepe suzettes at our table and the Michelin chef was always on hand with steak tartare, oysters and crevettes.. yes, for breakfast- amazing! Although there was a 2 star Michelin restaurant in the evening, we ate at the roof top terrace restaurant to enjoy the spectacular sunset view. Our ‘room’ was a suite of bedroom + lounge + hall + 2 bathrooms and 2 balconies. We had toiletries by Aqua di Parma and Bulgari each day and goodie bag of chocolates upon departure. Yes, it was expensive, but worth every penny. Thanks for a fantastic stay!

Nothing

This was probably the best hotel I ever stayed in. The staff was exceptional, offering to assist us in any way possible. Additionally, the hotel does an extraordinary job giving the guests everything possible, even a going-away gift of chocolates and water. There are staff members throughout the property assisting the guests. The facilities are beautiful, with all details attended to, including beautiful art sculptures. The buffet breakfast is one of a kind. The rooftop pool is spectacular. I will be back.

There was only one situation we wished could have been avoided - one of our hotel bikes broke while visiting a neighboring town.

The Grand Hotel Principe di Piemonte is one of the best hotels I have ever stayed in ... and I have travelled the world! It is in a superb location looking out onto the sea. My room was very comfortable. The staff right through the property were top class in terms of being very friendly, helpful and professional. There is an amazing roof top bar and hang out area with fantastic panoramic views of the entire Viareggio area. The breakfast must be the greatest breakfast in the world, so is the choice of food and options to have what every you want cooked on the spot.

The roof top swimming pool is very shallow and so difficult to swim in it.

Fantastic food at the michelin restaurant and a very knowledgeable sommelier. Great location at the beach. Breakfast buffet is absolutely fantastic Very friendly and service minded staff throughout the hotel Stunning view from the rooftop bar

Quite some traffic noise from the streets

This hotel is oozing luxury. What a perfect place that completely encapsulates the meaning of a 5 star hotel. The hotel itself is absolutely gorgeous but what made our stay so special is the attention to detail from the incredible staff. Every person we interacted with was incredibly personable, friendly and professional and would go out of their way to ensure we were enjoying our stay. They all knew who we were from the moment we checked in to the point where we didn’t even need to say our room number or name at the hotel bars and restaurants. The room was perfection and absolutely gorgeous, so chic and stunning with the most luxurious bvlgari toiletries to use! All of the facilities were immaculate and it was so clean we felt there wasn’t anyone staying at the hotel! Another highlight had to be the incredible breakfast, my goodness you’ve never seen a spread like it, so many choices and all of them delicious, the handmade fresh pastries were to die for.

Absolutely nothing to fault

Breakfast was world class, staff ALL super friendly, helpful, and professional. Asked if I could play the piano, yes. Asked if we could go to breakfast early, yes. Asked if we could use the spa in the closed hour, yes. Nothing too much trouble - treat like kings. Thank you to all the staff, wonderful experience.

My wife had a drink knocked in her lap by accident by the waiter, and we weren’t offered discount on the bill or anything as a gesture. (They did bring a new drink to be fair). When I asked the hotel paid for the clothes cleaning, and it was no trouble at all. But it would have been nice if we’d been offered a free dessert or discount, any little gesture really.

Perfect, perfect, perfect. everything made an impression - the location, the beauty of the hotel, the interior and the approach of the staff, but the biggest impression was made by the breakfast

only the shower cabin did not meet the hotel standard - very small with visible damage

Loved the wonderfull woman greeting us every morning at the breakfast. They took very good care of us and was there to assistant us with everything we needed. An enjoyable stay. Hope everything for the best to the staff and especially to the fantastic woman giving a toy frog to our kid.

The street in front of the hotel is super busy/noisy at night - motorbikes/cars and even trucks. The whole room shakes when a bigger car goes by. It was almost impossible to sleep in the room with direct sea view, even though we were on the 4th floor. That was the only negative, otherwise the hotel was amazing, as were the staff! I would expect such a luxury property to invest in soundproofing for sea view rooms - especially when it faces a very busy road.

The standard in the hotel was just exceptional …we had 4 fabulous days to rest after a lot of travelling and sight seeing. We just loved it!! Vicky at the rooftop pool was so kind and caring …just what we needed…be sure to pop up there!!

absolutely nothing!!!