Location is central, it’s spotless. The staff is amazing. The room sizes are adequate

Nothing

Amazing staff. Special mention to Rosie who helped with any query we had and helped us make reservations where possible. The concierge staff were also incredible. I loved that they were always there to look after you and were extremely friendly. The room was amazing, very spacious, very comfortable and the bathrooms were very clean. I would come back to stay again.

Nothing to fault.

The overall experience at sofital Ambassador Hotel was exceptional , the location of the Hotel was close to nearly everything a Huge Lotte world Mall, the street food , a very nice and breathtaking walking area

Everything was exceptional

The location of the hotel was only 10 minutes walk to Lotte World where we enjoyed a day in the part. Right next to the hotel was the Lotte Mall where you could basically find all types of shops from luxury brands to Korean popular shops. Food nearby was also fatastic. The hotel and the room were very clean and new. Staff was warm and welcoming. We also enjoyed the pool at the hotel a lot.

The pool changing room did not allow kids under 16 to enter so we had to change in our room before going to the pool and went back to the room wet after swimming. Lots of restrictions were set for family with kids - but I found the whole south korean society to be not so kids friendly. The hotel, out of the reason of being "eco-friendly", does not allow guest to bring back takeouts which was ok for us but might be troublesome for those who enjoy food with TV. The toothbrush and the toothpaste were not complementary - not an issue but just for the future coming guest who's reading this review to know. The hotel and the service residence shared elevator which made the waiting of the ride very long.

The location is perfect for staying in the Seoul Lotte World Park area. Breakfast was European-style, and I liked it, but it was a little expensive. The staff members are polite and speak perfect English; communicating in the staying area was easy. There is a nice Non-smoking area around the hotel. Additionally, their elevator organization is wise; for example, hotel guests don't mix with other restaurant guests. Breakfast continues until 10.30 a.m

They want additional charges when the guest wants to deliver food from out. In modern times, most hotels ' time is too early, at 11 a.m. If possible, guests staying more than three nights would be considered check-in and check-out times.

The staff , the facilities and location

Every thing good

Nothing

The staff is very professional, very helpful and well English spoken as for location the hotel is next to huge mall which provides all essentials while there is beautiful park on lake in front of the hotel which beautiful for morning walk if the weather helps. The hotel is located around 30 min by car to the old town, but I'm glad we stayed that far as the hotel located in quite area and high class

The only downside side is the elevator, which you need to switch two elevators to reach your floor.

This is our second time staying at Sofitel. We liked it very much at the first time as a couple and decided to stay with my family again as I thought it would be great with kids. I like the view of the lake and overall style of the hotel. We booked prestige suite with family room and prestige suite with lounge. Room was spacious but sadly the view is actually better when you stay luxury lake room which you have both lake and lotte tower but suite has direct lake view only which personally I prefer lotte tower view. Overall great.

We stayed over lunar new year which was the big issue. From the check in I felt like we were in a theme park. Check in process was hectic which if this was our first time there will be no second time but as we had such great experiences first time around, this time was huge let down. I understand the hotel was most like fully booked over lunar new year, but they make breakfast 3 different slots , and use the pool has to be pre booked only once a day and each time slot is like 1 to 1 and half hour. I have never experienced this kind of service anywhere in the world. It was stressful to have to book the slot to use the pool and although our room was suite so we had breakfast on 32nd floor instead of main restaurant on 4th floor so it wasn’t too crazy busy but was not relaxing.

This is our second time staying at Sofitel ambassador Seoul. ‘Seukchon lake’ view from the room is beautiful and so unique. The hotel is located in Jamsil which is within gangnam however there t is quite far from mainstream of gangnam but Jamsil has lots of attractions such as lotte world, lotte world mall /department store, lively food district called ‘Bang-i food street and ‘Song-ri Dan gil ‘ the lake is beautiful just strolling around and beautiful if you visit spring time with cherry blossoms. loved the first time we stayed and decided to stay with my family this time. We booked Family 1 King Bed With Sofabed Suite, Lake View ( which they upgraded us to extra bed instead of sofa bed , that was lovely) And prestige suit with club access. Room was spacious and stylish. However the view from these are directly lake view which some might prefer. But we liked the master king room that we stayed previous time as that room has lotte tower and lake view. It’s personal preference. We had dinner at fish market nearby one evening which is a great experience. Overall lovely hotel.

We stayed over lunar new year which is the biggest holiday in Korea therefore it was extremely busy especially this hotel is good for family with young kids, i felt like it was like a theme park… Check in was took long time as the lobby is small, breakfast was split into 3 sittings, there are 2 restaurants serving breakfast which we have choices for both so we had breakfast at 32nd floor both days due to the crowds issues at 4th floor. ( 32nd floor has vet view but smaller buffet) Swimming pool also operates with time limited slots which i was so annoyed even though i understand the busy period. Swimming pool was absolutely crazy busy… I love Sofitel brand and i do like Seoul but never again over holiday season or weekend. Didn’t feel relaxed or free…