The hotel was beautiful, amazing facilities, room was luxurious and the majority of staff were excellent, so helpful. The hotel grounds are stunning and there are beautiful gardens to explore. The breakfast buffet and dinner buffet were lovely, great variety of foods and fresh cooking stations. The shuttle bus is a great addition and runs frequently. Overall a fantastic stay. I would definitely recommend.

The staff in the Bar Rokuza were rude. The two gentlemen behind the bar whispered, staring and smirking from the minute we entered the bar. The gentlemen saw I had noticed and then turned his back to carry on. They made us feel very uncomfortable so we left without a drink. A true shame as all of the other staff are outstanding!

Excellent hotel, recently refurbished and much better quality than other Westins. We got upgraded to a Junior Suite which was huge and had fantastic amenities. The onsen area and gym/pool were great additions and worth going to. Good selections of restaurants and a nice bar (just note high costs below). Staff were friendly, rooms super clean and beds very comfortable. Great, quiet location but easily walkable into centre of Kyoto (20-25 min walk) or a metro station a couple of minutes away. Would definitely stay again.

Only complaint would be the prices in the bar and restaurant are expensive and very out of line with prices elsewhere in Japanese hotels. Not sure why there is such a mark up here.

facilities are excellent - room is comfy, onsen and gym are great, the onsen is a lovely treat when families arent acting like its a pool, staff was very nice once they realised i am from Japan and speak Japanese

no real business center,(no privacy, not a center - just a table in the lobby, most of the time people were just charging their phones) staff time and hospitality does not focus on customers needs i.e. too many staff willing to carry my day bag (no help needed for such a tiny bag) but not enough staff to do check in, wont honor bonvoy benefits without making a big deal of it, more information in languages other than English for people new to Japan would be helpful as some of the families had really bad manner in the onsen. all rooms should have desk for that price.

The SPA is exellent, concierge Kato San was extremely helpful, great location, we had beautiful view from our room, the private gardens are a wonderful experience. teppanyaki restaurant was great. Bathroom is nice. pajamas for the night and for the SPA ware great!

a receptionist on our arrival wasn't professional, the bed was very uncomfortable, small size and very closed to the wall from one side - impossible use for couple! Just 20 cm from the wall. The facilities in the room is more than modest, as a little table and no desk to put your computer or telephones. No any body cream.

The breakfast was great with varieties of Japanese and western food choices. I especially like the fresh pressed orange juice as well as the ginger and carrot juice. We checked in at 11:30 pm, we were so tired but received great welcome by a Japanese staff (a gentleman possibly in his late 60’s) who was very helpful and escorted us to our room. He politely refused our tips, saying with a big smile, “it’s not needed in Japan”. We could feel his sincerity and professionalism indeed!

We booked junior suite (King), we are super happy. The price is high for this room type, but it is super comfy, very clean and very spacious. Breakfast is excellent and all the staffs are one of the best staffs in Japan (based on what we have experienced). Location is great, near many historical sites e.g. Nanzenji and Eikando temples (7 min walking distance). We will definitely will come back to this hotel and Kyoto again 🥰.

None.

Property was huge with plenty of F&B options and there always also onsen facilities. Staff were all knowledgeable, helpful and friendly. Toiletries were thoughtful with mouth wash given (unusual and a winner in my view).

Location is far away from Kyoto Station. But this is mitigated by the availability of shuttle service except would be good if shuttle service starts earlier and ends later.

Greetings from staff, the room amenities, club lounge, spa

The food offerings at the club lounge need improvement. Too few options.

High quality pillows and duvet covers, very comfortable bed, superior equipped room, with sophisticated toilet and bathrooms, beautiful garden, large SPA bath.

Breakfast neither Japanese nor western, compromised choices and little variation.

Beautiful hotel surrounded by beautiful nature. Staff is excellent, very helpful, polite and friendly. Hotel has very clean pool, spa and Fitness. Food was also very good.

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