Very friendly and professional staff. Great value for a spa hotel, but definitely more expensive than a typical hotel. We have tattoos, and there was absolutely no problem using the spa area. The hot baths and sauna in the men's section were great. There's an all-you-can-drink self-serve 1000 yen bar area - yes, it really is 1000 yen and yes, you really can have anything you want from a selection of excellent shochus, sakes, but also wines beers and whiskey/gin/vodka.

The women's section unfortunately doesn't have a sauna. The infinity pool's cute and warm but a little shallow. The sauna tent never really gets hot. The rooms are big, with a great bathroom and chill-out area, but there's not a lot of room for larger suitcases.

Extremely nice staff that were very willing to help us out with reservations and spoke perfect English. Very clean and comfortable room with a nice view. The onsen was spacious, the rooftop pool was heated and quite large. There also is a tent-sauna on the roof.

Nothing comes to mind

Good location close to JR station and ctr of town that offered lots of restaurant choices. Hotel has lots of facilities gym, onsen , sauna swimming pool. Rooms are comfortable , shower facilities work well. buffet breakfast had plenty of choices western - Asian. Staff were always very friendly. Tip: if you don’t hire a car buy a 1/-2 day bus pass to see local area attractions .also the Beepu park is worth a visit.

Gym had limited equipment, free weights only up to 10kg . room had limited space to store cloths , don’t bring a large suitcase! in our room Toto toilet wash didn’t function very well. Also hotel has some annoying rules as regards where you can sit in the evening to enjoy a drink. Finally not a fault of the hotel but we thought city felt like it’s best days had passed it by and needed more upkeep ie we walked passed the beach in the morning snd it was filled with rubbish which was very un-Japanese.

We booked a spacious tatami room for 3 and it was amazing (11th floor, ocean view - as requested). We liked - room + view + lightening - rooftop pool + whirlpool + stunning view - onsen + sauna (14th floor) - free juices + coffe after 2 p.m. (apple juice tasted like very good apple juice in Austria - wow!) - all you can drink (free flow) for only 1.000 Yen - parking discount (600 Yen/day at nearby parking house) - friendliness of the staff

Nothing important comes to mind. Breakfast is a bit expensive (we did not choose it primarily because we were traveling with a toddler).

We were upgraded to the deluxe double Japanese Style room on the 9th floor and the view was incredible. Also one of the largest rooms and bathrooms we stayed in, in Japan. Hot tip: if you want more space, go for a Japanese style tatami room. These tatami rooms are generally double the size of standard hotel rooms all around Japan. The expansive view of Beppu from the almost floor to ceiling windows was spectacular. Their indoor and outdoor onsens were also beautiful and they of course supplied a yukata, towels, shampoo, body wash, conditioner etc. They also had a beautiful swimming pool on the roof which we didn't use as the weather wasn't great, although a few guests did regardless.

can't find anything to fault.

Excellent resort-like style hotel within 5min walking distance from Beppu Station. Super convenient if you’ll be using lots of public transportation to & from local areas. Not as many restaurant options nearby but the hotel itself was clean & new - service was great. Our twin room was very spacious with a separate bath & shower room. Modern tech integration with iPad software control for lights & aircon but con is that the digital lights at the control panels at night were too bright in the rooms (we had to put paper & tape over some to make the room dark for sleeping). They offer complimentary drinks in the lobby area, you pick up your own Yukata & belt from the lobby for the onsen upstairs. You request for bottles of water from the lobby daily but they should just provide a refillable water station where guests can refill themselves instead for a more eco efficient solution. The roof infinity pool was lovely both in daytime & night though night time tends to be more crowded. The onsen was lovely & clean. Overall decent hotel & we enjoyed ourselves.

Property was spacious and clean with an excellent location. The ipad in the room provided easy control of the facilities in the room. There is also a happy hour promotion that is a good deal and popular with guests. The rooftop pool is gorgeous as well, especially by night.

Staff were generally rather clinical and lacked a hospitable vibe. There were complimentary “welcome drinks”, but this was quite poorly executed as it is essentially a self-service concept; a simple served non-alcoholic cocktail would have provided better impressions. The shower area also reeked of a sewage smell and there was no bin provided near the sink, which is very odd and inconvenient.

Fantastic location within 3-5 minutes walk from the train station with several restaurants and amenities nearby. Hotel is relatively new and has a lovely reception area. Rooms are adequately sized for our family of 2 adults and a 8yo.

Housekeeping was patchy during our 5-night stay. Despite having several cleaning options, the room was not fully made to the daily requested housekeeping level eg 2 out of 3 beds were made, towels not replaced. There was alot of dust accumulated on the top shelf of the hanging closet which we had an unpleasant surprise with our clothes. Parking instructions were not given clearly at check-in ie we have to validate the parking ticket on a daily basis even if the vehicle did not leave the carpark. Please give clearer instructions if possible. The onsen needs clearer instructions on bathing etiquette as the bathing areas were filled with litter not cleared by previous guests.

Was a nice place for an overnight relaxing spa hotel. The onsen were great, had the warmer one and cooler one. Just remember to bring the towels from your room. Sauna in the onsen was much better than the rooftop one but that is to be expected (More insulated). Rooftop pool was warm and provided a great view. We happened to be in beppu when the fire festival was on, so at first we thought the hill was burning uncontrollably but later realised it is just part of their celebrations. Just lacked some softdrinks in the bar downstairs which would be our only suggestion to add. Breakfast was a huge choice of Japanese and western cuisine in a buffet. Room had two futon beds and two Tatami mat/thinner fold away beds which our kids slept on. Very relaxing.

Close to the train station (5 min. Walking) and comfortable. Rooms are spacious and beds comfortable. The yukata you can use during your stay is a nice touch, also the nice plastic woven bag and the good quality pajamas. The hotel has a more modern look than the others in the same area, didn't use the onsen because we visited others in the area. Good variety of breakfast options. The non-alcoholic free drinks are water, juice, tra coffee and probably a couple of soft drinks, nothing extraordinary but good to have

The breakfast area was busy and they were pretty inflexible with check in time, couldn't get in a minute earlier. But then they close the onsen area from 10 am, so we couldn't use it before check out. Staff is ok, a bit cold. Amenities (brushes, onsen towels, etc) were only available at the onsen and not in the rooms or reception, unlike other hotels.