When we arrived we contacted the accommodation and they sent a shuttle bus to collect us. The staff were always incredibly polite, friendly and helpful. The view of Mt Fuji from our room was truly spectacular and the room itself open and spacious. The kids loved it too and found the nook at the top they could climb up and sleep in super fun. There is no food available at the resort which they had notified us about but the kitchen had everything we needed to prepare our meals. We actually found a small local butcher and purchased Wagyu at a ridiculous cheap price and ate like kings!

The environment is quiet, good to getaway from the busy city. Air is very fresh and a fantastic view of Mount Fuji (depends on room category), I got a medium cottage. Staff is very nice and helpful, most can communicate in simple English and there are a few who can converse very fluently! Walking down hill and to nearest Family Mart is around 10-12 mins and where cafes are available as well. There are buses and transport well-connected to bring you to the busy area of Lake Kawaguchiko. Best if you can drive, should try driving, parking is easily available.

December could be too cold. ha ha ha. Staff do brief us on heater operations but would be advised to warm the entire cottage as soon as you arrive but that is part of EXPERIENCE!!! It is fun!

Great views from the cottage - we were able to directly see Mt. Fuji from our cottage. Lots of parking spots right in front of the cottage if you are travelling by car. Cottage is very spacious and could accommodate a large group, there are three separate toilets, one bathroom and another shower room so that you don't have to wait long to use the bathroom if you are travelling with a large group. There is a kitchen inside the cottage so that you can cook meals in the cottage if you would like to. A BBQ is available right outside of your cottage, but you will need to pay to use this and bring your own ingredients. There is also a "scenic bath" that you can pay to use as well, with direct views of Mt. Fuji. There are vending machines around that also sells beer so if you run out of drinks, you won't have to jump in the car to get to a convenience store to buy more. Overall, great place to stay in and it exceeds my expectations.

Beware of the narrow driveways if you have a large car. Location is great but not close to any shops on foot.

Excellent view of Mount Fuji. The cottage is clean and well equipped. Would love to stay longer to explore the facilities of the resort. More suitable for travelers who drive. Got a few parking spaces in the resort so it’s manageable to bring the luggages to one’s assigned cottage. Convenient stores are just located a few minutes drive away. There is a small shop in the resort that sells a few grocery items like rice, salt, oil and ice cream! 10-15 minutes drive to tourist spots, supermarkets or restaurants.

Spacious cabin, for a family with 4 adults. There are mattresses on which you can have a decent comfort. Breakfast was excellent, we asked for vegetarian which was possible. We even requested an extra night, and the manager managed to arrange it for us. Excellent service.

Gorgeous location with great views of Mt Fuji. The private outdoor bath was amazing, I also enjoyed the hammock on the balcony, that was a wonderful way to spend the evening. Great breakfast spread too that they deliver to your cabin. Staff super friendly! There’s a 7/11 about a 20 minute walk away if you need to get food. Beds were very comfy too, we will be back!

The room we got is up to excellent location although there is no personal onsen but we did enjoy the tub bath😉 and the view to see Fuji in the morning was so amazing! He showed up and gone.

Nothing

Well really, what was there not to like? It is a beautiful property in a lovely setting with views of Mt. Fuji. The rooms were comfortable and spacious, the staff was very friendly and accommodating (holding the free shuttle bus in the morning and calling us to let us know was really great since we were running late!). The town of Fujikawaguchiko is close by (short drive, but a pretty long walk), and all of the sites we wanted to see were easily accessible from town (there are a number of buses that take you to the scenic spots, but we ended up renting a car which was super easy and made getting around great!).

There was nothing to dislike.

Great apartment for a family stay. Excellent view from both your cabin as well as the terrace of the main building. Fairly priced accommodation in spite of short-notice booking. Great options for cooking, esp. the table stove; for only a small extra fee. Lots of fresh supermarkets within 15min drive. Very kind and attentive staff.

Check-out time extension is rather expensive. Access and getting around is certainly easier when you drive - especially if you need to buy and transport groceries from larger supermarkets. 7-Elevens and Family Mart within 5min driving distance.

The property was full of beautifully designed and thought out features. The viewing deck off the main reception building of Mt. Fuji is so beautiful and peaceful. The entire property is clean, and feels historical but modern at the same time. The staff were helpful and we loved the free shuttle back to the town bus station. We paid the extra fee for private sauna and cold plunge use and it was very nice, came with robes, towels and water. The Japanese breakfast they supply is delicious!

The superior cottage A was situated at the top of a very steep hill- I'm sure it is in the fine print, and also recognize I should've requested or inquired about a more accessible cabin- my mother has mobility issues so walking up the hill was very difficult for her. We asked if the staff could help drive her back up the hill and they said it would be too difficult but the next morning there was a large car in the parking spot next to our cabin. I'm sure it was a simple miscommunication. I wish they had more evening food options, the "cook your own" chicken noodles were pricey but delicious. We were 4 people and the 1 portion would've been enough.