The room was great: spacious and very clean. The beds were comfortable. The lounge on the 12th floor (with hot drinks) is a big bonus. Good WiFi. The location, just right next to the train station, is perfect.

The pillows in the bedroom were too thin / hard. So we went to the pillow corner to get different ones, but it was empty. We tried the following days, but still empty! The idea of a pillow corner is not a good one, keeping them at the front desk would avoid some customers helping themselves carelessly. The hotel is big and the 2 elevators get (very) congested at peak hours, so we had to use the stairs. Fortunately, our room was on the 4th floor!

Location, comfy, quiet, able to leave our luggage prior to check in.

We had just travelled on the train for nearly 5 hours and came straight to the hotel from the train station. We had food with us and we were hungry. We were told we couldn’t eat in the hotel. I had to go and eat outside. I’m sure that looked worse than eating in the reception area. Maybe the hotel needs to consider having an area for guest arrivals, somewhere to have a drink and food as often guests are exhausted/travelled a long way, hungry and thirsty. Other hotels had this service and it makes all the difference.

Morning market was 1 min walking distance from the hotel. The parking lot in front of the hotel is full most of the time. Lucky beside the hotel, a 1 min walking, multi-story car park is available. Many eatery within walking distance.

Not sure why, we ask for room cleaning and replace bedsheets, towels etc by placing both red and green card on the door but only get new bedsheets, towels but no room cleaning. Coffee, green tea etc are only provided on 2nd morning. Checkin day, no coffee, green tea etc. Not used to having no room cleaning and replace bedsheets etc. We are aware on the instructions sheet it stated that they will only clean the room and replacement of bedsheets etc are self service. This experience that we have could be due to not clear instructions of the room services that is to be provided. Suggest the hotel review their instructions to manage the potential miscommunication.

Friendly and accommodating staff, bilingual, helped with storing luggage, explained hotel clearly and warmly. Excellent facilities—rooftop public bath with views over the train yard, as well as an unexpected lounge with free coffee and a view of the Hakodate skyline and Mt. Hakodate. Great place to chill, read a book, and take in the view. Plenty of parking—1200 Yen for our two days—and immediate access to the JR Station, convenience stores, and Morning Market area with restaurants. A perfect place to stay for exploring and unwinding in Hakodate, and a big bonus if you're a fan of Japanese trains with views of the train yard and railway theming throughout the hotel. The rooms, which are compact but well-designed, maintain this theming. Overall, a stellar hotel and one of our favourites on our recent trip—bonus points for the hotel smelling absolutely delightful throughout.

The best location, right at the Hakodate Station with the bus stop right outside (bus used more in Hakodate). The morning markets are across the street. The facilities look brand new, very modern and comfortable. The bedroom was a slightly bigger room for the price point. The breakfast was absolutely amazing with a combination of toast/pastry/yoghurt for westerners and a sushi train and other japanese dishes. As a family with young kids we also love the convenience of breakfast. For those interested the red brick warehouse and ropeway was about a 20-30 minute walk away. 30 minutes on the bus but we just walked and took a taxi back. There is Children's World which is an old fashion amusement park about 30 mins walk and Kids Plaza about 5 mins walk away. Lots of great food around.

The Hotel is located just at the station. You literally exit the hotel, take two steps and you’re at the station. There is a number of shops and a 7 Eleven at the station. The staff were super friendly and the hotel is clean and has everything you need. The Hakodate morning market, a branch of the famous Hakodate exclusive Lucky Pierrot and the Street Car are within walking distance along with a number of souvenir shops and seafood restaurants. The bus station is also nearby. There is a good selection of vending machines on the second floor of the hotel so you don’t have worry about getting thirsty.

A good stay overall. Clean room. The room is nicely arranged (with twin beds on two sides and table/sofa in the middle) to make the space feel roomier than the stated square footage of 215sf. The view from our 9th floor room is excellent (but of course still can't beat the one from the 12th floor lounge). The hotel location is practically inside the JR station and is super convenient, although it is a busy hotel catering to tourists. Getting to select your own pillow is a nice touch. They let us check in at 2:56pm, four minutes ahead of the stated check-in time -- it's something we have never experienced in Japan :-)

The two elevators couldn't quite handle the traffic and got really crowded at times. There is no safe in the room.

Across the road from the seafood market. Convenient if you like chirashi/donburi bowl so many places to choose from. Nice walk around the bay to the red brick warehouse. Pillow corner is different and interesting. Good size onsen and level 12 lounge got nice view. We travelled with 4 kids under 10 and they gave us seperate 4 kids amenities (slippers and toothbrush) which were nice. Next to train station. We drove and has plenty of parking for 600 Yen per night. Will definitely stay here again if we come back to hakodate.

Amazing location - it’s literally right next to Hakodate station. There are eateries, fish market, convenience stores, bus terminal, taxi rank and souvenir shops and a large pharmacy within a few mins walk Good view from the hotel room A huge range of pillows to choose from Spotless and well-maintained room Quiet room despite being right next to a large train station

Some reception staff members were standoffish and unapproachable The range of amenities were limited compared to other hotels of the same level in Japan

If I stayed just only a night but I was impressed for the room environment, there were enough space for 2 big opening luggages and 3 people to stay. The hotel located next to JR Hakodate station (you will see 7-11 around the entrance of the alley leading to the way to the hotel located). Staffs were friendly and willing to help with what we needed. We will definitely choose to stay here if we visit Hakodate again. Although the price seems a bit high for a night but personally I’m happy with it.