Very comfortable stay , enjoy the onsen , breakfast is good . They provide free drink and coffee. About 10 minutes walk to Yumato station. There is a shuttle service provided by the tourist association for all the hotel in front of the information centre opposite the train station which very helpful .

Wonderful little getaway ryokan. Room was spacious with a lounge and a massage chair. The massage chair was the best after walking all day. The private onsen on the balcony was a delight. The dinner and breakfast meals were amazing and delicious. They had free flowing drinks. There’s also free coffee machine in the lobby plus a free alcohol station on the third floor. The staff were wonderful. There’s also a bus that takes you to the hotel from Hakone-Yumoto station for $2. It’s great when it was raining.

The returning the key to the front desk every time you go out. They kept thinking I was checking out.

The hotel is very close to the village. Still it's very quiet and has a nice view over the river. Staff is attentive and fluent in English. Breakfast is really amazing and different every day. Rooms are clean and comfortable and you can have free drinks all day long, including alcoholic beverages. The in-house onsen is also very convenient but the best was the private bathtub on the balcony of our room. This place is totally worth its price.

It's not a big deal, but the restaurant is rather small and it's hard to get a table for dinner, unless you book well in advance. Besides that, there's nothing to complain.

The location was amazing, with a nice view to both the river and the mountain. The big tub in our room was well worth the money and sitting outside in 5 degree weather while soaking in warm water was fantastic. Ameneties are 12/10, with a huge variety of both cold and warm drinks, and private onsens that did not require reservation or payment

Minor gripe is that if you are on the bigger side the provided robes and shoes will not fit you. But we did not bother checking if they had bigger sizes

Comfortable and spacious room. We had a corner room on level 6 with a bathtub on the balcony overlooking the river. Very peaceful and quiet at night. The room was well equipped with amenities - a small kettle, cloth hangers, clothes refresher spray, slippers, etc. Clean and functional shower with separate toilet. The room also had an extra sink and vanity area which provided a lot of convenience. Nice Japanese-style breakfast served in the dinning room. Public onsen located on level 6, with 2 private ones (first in first served basis). The outdoor public onsen was lovely on a cold night. There was also free ramen at 10.30pm, with tea/coffee available at reception. Walkable distance to the Hakone-Yumoto station, however can be a tricky walk in bad weather, especially if you have luggage. Great for a 2 night stay in Hakone.

The bathtub looked a little tired and the balcony area could use some touch ups. Very high price during peak season.

Gorgeous hot spring hotel, with a lot of extra amenities that were a wonderful, unexpected bonus. Drink-bar, afternoon snacks and midnight noodles were such a great treat. Dinner and breakfast was also an incredible experience! Every staff member was welcoming, kind and helpful, and the rooms were clean and nice. Bed was super comfortable and the onsen baths were absolutely amazing. Left the hotel feeling more relaxed than I have in years - thank you for a lovely stay!

The place is just so amazing! The location, the room, the staff, the hot spring, the service, the dinner and breakfast all made our time so special in Hakone, highly recommended!

Here for 2 nights / first time JPN. Very nice hotel, warm welcome, good sized room, beautiful location, quality furnishings and facilities. Our room had a balcony bath / onsen overlooking the river, but separately there are public and private onsen to enjoy. We also included half board (breakfast), an absolutely awesome experience. Lovely food and a lot of it! Close walk to town, convenience stores, train station etc.

Nothing…..it was great.

I love the complementary drinks offering at the hote both alcohol and non alcoholic. Complementary snacks was good and they try to promote the local snacks in hotel. So is the complementary supper. Large clean room and friendly staff. Good location.

No additional pillows provided and the pillows are so flat. Not so comfortable sleep, else I will give my rating 10/10.

Breakfast and Dinner included, both fantastic.