What a wonderful ryokan experience! The place is absolutely beautiful and is only a 700 yen taxi or 200 yen bus ride from the Hakone station. It was our first time staying at a ryokan, and we were a little nervous about following all of the customs correctly. The staff were incredibly accommodating and they made sure that someone was always available who could speak to us in English (totally above and beyond what we expected). The room was clean and comfortable. Our room had shared onsen access, all onsens were absolutely lovely. They had gender specific onsen, a mixed gender outdoor onsen (you wear a towel in the water), and a private onsen that you can book for 30 minutes during your stay. All were incredible! The food was also delicious and plentiful. The staff member laid everything out for us and explained each food. We then had as long as we needed to eat privately in our room, which was nice and relaxing after the hustle and bustle of Tokyo eateries. This is an amazing value and I would highly recommend it to anyone looking for a traditional ryokan experience!

The baths are really nice. It’s really special to have the outdoor mixed gender bathing, looking over Hakone. There was so much food, for dinner and for breakfast. They also give you lots of extra rice (which we couldn’t even eat cos we were beyond stuffed at every meal) so there is 0 chance you will go hungry. The food was very diverse, seasonal and tasty. They also had yukatas that fit tall people.

The hotel is a bit of a walk. If you take main roads, it’s like 30 minutes +, and if you take the spooky little forest way that goes by the shrine, maybe 50+ minutes? Google doesn’t know about elevation. Or luggage. Or avoiding spiderwebs. I personally don’t mind the walk, but I can see it being hard for others. Maybe arrange a cab if you have a luggage case.

Everything was wonderful - great rooms, amazing dinner and breakfast, the onsen was great - both the private and the public baths!

All was good - the hike from the bus station to Yusakaso was a bit long (850m, but all of it uphill). But other than that, no complaints!

A really special experience, food was truly work of art. We are not big fish eaters, but we got brave and tried it all and are really glad we did. They cannot accommodate non-fish eaters, so be prepared to try truly authentic food. We are so glad we did. Other people mentioned walking up from the Yumoto station, but there is a bus stop only about 40 ft uphill from the front door on the K line. Daino Chaya is stop name. Our futons were very comfortable, the baths were amazing, we usually had them all to ourselves. Shu Ku-San took such good care of us helping us understand all the food and customs.

This was a splurge, more expensive than any other part of our trip, but it was very memorable.

The location is beautiful but its a bit of a trek up the hill. Not a huge deal if you are in shape. We loved our room - it opened to the garden and some beautiful yuzu trees. The mats were comfortable but we were not a fan of the pillows. The onsens were amazing and felt great after a long day of walking. The food was our favorite part of our stay. You are served a LOT of food and it is all so good. We got to try so many things that we had never tried before.

The pillows were uncomfortable.

Staff & Facilities were exceptional. Very friendly with good basic English to assist us. Specific bathing options were great, with lots of variety and felt ideal to keep women safe while maintaing traditional practices. Food was excellent, well presented and so much more than we even expected based on pictures. The welcome tea and traditional Japanese sweet treat was delicious when we arrived as well.

Quite limited number of shuttle busses. Food preparation is very traditional, but unfortunately that means quite a lot of hidden bones in fish which as we aren't used to it was a bit of a chore to find.

The staff were incredible. They went above and beyond and were so welcoming and eager to please. We had three people greet us upon arrival and literally run to accept our bags. Everything exceeded our expectations. They carried out outdoor onsen was breathtaking. Indoor are private male and female onsen baths, and outside is shared except in the evening when there is a private time for females. The traditional Japanese food was meticulously prepared. Futons were very comfortable. The room felt very large with beautiful view.

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This was my first time staying at a ryokan, and I got exactly what I was hoping for and more. I arrived around 3PM and the staff was very friendly; I'm working on learning Japanese and tried to speak it exclusively, but the staff was happy to accommodate English as well if that's a concern for you. The two main reasons I wanted to visit a ryokan was for the onsens and the in-room food, and both were fantastic. There's indoor baths divided by gender as well as a private onsen that you have the ability to reserve for 30 minutes, but the outdoor, mixed-gender bath was by far the highlight for me. I bathed in the outdoor bath 3 times - once in the afternoon, once at night, and once right at the sunrise. It's an incredibly peaceful location, and 2 of the 3 times I had the onsen all to myself. As for the food, I was really happy with both dinner and breakfast. You get a wide array of dishes and the hospitality of the server is a real treat as well. There's a lounge in the ryokan, but I spent all of my time in my room relaxing so I don't have any comments on that. As a solo traveler the price was a bit of a splurge, but if you're traveling with 2 or more the value is great.

The walls were a little thin so I could hear a family with some younger children at some points, but it wasn't a huge issue.

The service was excellent - particularly the lady that helped set up the meals. The communal baths were not crowded. Bath towels were provided for women in the communal bath. The meals were aesthetic and generally tasty. The tea provided in the room was very nice.

The meal wasn’t served in as many courses as I expected. Although I enjoyed the meal, I thought that it would be more like kaiseki. The locker room was a bit outdated and old. I wish there was skin products provided in the room, but I got what I needed from the women’s changing room.

Lovely Japanese rooms with tatami floor and comfortable futons. Handy to have a section in the room with dividing doors for the grown ups to relax in after the kids have gone to bed. Great onsen facilities, including bookable private onsen, and a mixed gender outdoor pool, great for families! The changing areas all had baby change equipments and the private onsen changing area also had kids body washes. Staff were so lovely and went out of their way to help us with everything we needed. They provided a mini chair for the baby for mealtimes, and our 5 year old were provided with kids cutlery and a child yukata to wear, as well as children’s slippers for in the ryokan. There was also a kids playroom available. The meals were exemplary as were the sake with our evening meals.

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