Lovely traditional Japanese onsen hotel. I speak Japanese but my family doesn’t and they found everything pretty clear - lots of English signs everywhere in the rooms, restaurant and bath. We had breakfast included - v useful if you have kids as there is nothing else close by - and we chose to have dinner also. Dinner buffet was not cheap but also a really good option as there was a good variety of food and alcoholic and soft drinks were included. Onsen bath is lovely and Yukata, towels, shampoo etc are all provided. The hotel is not new or glamorous but it is well looked after and the staff were nice. Buses run up and down the hill fairly regularly but not every 5 minutes! A taxi from the station cost us just under 1000 yen. Walking down to Hakone Yumoto probably takes only 20 minutes but it’s a steep hill back up and not much pavement.

Bedroom was quite light in the morning and the actual bath and toilet rooms were small. But the main onsen bath offsets that! Apparently the onsen is not always open all week but weekends are fine.

We loved the amazing staff who were so kind to us tourists! This hotel provides authentic Japanese hospitality. We liked our family size garden view room. The buffet breakfast was very good. The free drinks (including alcohol) was so generous. We loved borrowing the yukatas. Thank you to the hotel staff who made us feel at home. Nothing was too much trouble for them and they did their best to understand and communicate with us in English and our limited Japanese words. Such a cool hotel with a karaoke room for free hire too. It isn’t luxurious but it is warm and friendly. The room itself was older but clean and comfortable and we loved trying the traditional tatami mats with futon beds. Great view from our 9th floor room!

Just our private shower room was very old and had mould. But we literally only used it to take a shower rather than use the traditional communal baths. Also it is a steep walk up from the main Yumoto station so I highly recommend contacting the hotel to make use of the $1 shuttle bus to take your luggage up when you arrive and leave.

The staff were very friendly and helpful. They always go above and beyond. The view is great. But not many restaurants are around. There is a family run izayaki Karuta just 5 mins walk from the hotel. The food were so delicious at unbeatable price. There is a walk way(stairs) down to Sukomo riverside which took us around 15 mins to the town with some restaurants on the way. Cocoro curry restaurant is a must try as well. The omelette curry rice is out of this world.

Some facilities are too old, such as TV and fridge. On the first day, some unpleasant smell came out from the bath and toilet. We kept the windows open for the day. The smell was gone the rest day.

We had the tatami room. It was a great ryokan experience. The apartment was very spacious with separate bed room and living room. Bathroom and toilet were also comfortable and spacious. Decoration of the room was also great. Service we received at the reception was above world-class. Avalability of all kinds of baby equipments, i.e. bathtub, chair, clothes, shampoos, etc., at the reception was a great surprise. Breakfast was also plenty and of good quality. I would definitely recommend this property for anyone looking for a great ryokan experience at affordable price.

Location was actually good but we had to walk to the property from the station at a late hour. It was not an easy or pleasant walk although it took only about 25 minutes. Availability of a service bus for pick up would be a great addition to this awesome hotel.

Walking distance to the station, although might be a long walk for the others but I don't mind the 16mins walk. The bus station in front of the hotel. Free unlimited drinks and snacks until midnight. Indoor Onsen was nice. There were a lot of free rental items and amenities for guests and board games, and card games for kids to enjoy. Breakfast was included, it was a simple buffet set-up but enough to fuel the day.

The roof onsen was closed. It’s close during weekdays due to oil price increases which is very understandable. Although would be nice to experience their outdoor onsen since it was one of the reasons why i booked this hotel.

It's a very calm and quite location to stay though a little far from the city center.would recommend for a peaceful stay here

Travellers need to be briefed well on the facilities and amenities to them...we don't even know that the soaps and shampoos next to the reception is for the guests and was surprised to see no amenities are present in the room

Very spacious room on 9th floor with fantastic views of the forest from floor to ceiling windows. Very comfortable beds and seating area. Great onsen. Enjoyed the range of buffet food in the evening.

Location provided great forest view but normal buses and shuttle bus were infrequent so used taxis to and from town (about Y1200).

The huge selection of breakfast comprised of Japanese food and western style food. Yummy breakfast! We used the table tennis room. We had great fun there in our yakata.

There is no fly screen in the bathroom window. I opened the bathroom window for ventilation thinking that it is too cold for mosquitoes. So the children got a few mozzie bites. It was partly my fault making that assumption. (This won't be an issue if the bathroom window remain closed).

Lovely hotel, great staff, good facilities. Beautiful large room, great beds, and lovely view. Buffet breakfast and dinner was great with great choices to cater for every taste. Complimentary wine beer sake and whisky. Nice Onsen bathing. Great place to stay.

Beautiful location, fresh air. Exceptionally friendly staff. The onsen was very healing to my skin and jet lag. The building is showing some age but is meticulously cared for. The Japanese breakfast buffet has a great curry and rice that many westerners would enjoy. And small croissants. Futon beds very very comfortable.

The outdoor onsen is shallower than I would like, there are bamboo window shades blocking the view of the mountains, and you can hear the traffic on the nearby bridge.