IMPORTANT: If the mixed reviews for this ryokan confuse you: Your experience will vary EXTREMELY depending on your chosen room plan, as there are multiple hotels listed here together. Incredible food! (Not for picky eaters though) Incredible service! Close to the station! (and shuttle service available) Onsen! Huge room!

Wifi signal was not available in room RORAN/was too weak for smartphone antennae

Great outdoor onsen - just keep in mind that men and women are separated and can use it at different times. We used it in the evenings (women until 21.00 and men after 21.30) and it was nice. Went there almost alone all the time. Interesting and good experience in japanese style room. Calming river sound from outside. Overall its good value for money.

Breakfast is really not worth it - it was not in the room (as it seemed from orher comments) and it was low quality western style breakfast food. They also suggested eco cleaning which sounded like its just not making tatami beds every day but they didnt even change towels or take trash.

Our plans for our visit to Hakone and the nearby hot springs noted for the "black eggs", cooked in a sulfur hot springs was set askew by a snow storm/rain. We were therefore very grateful for the onsens (separate men and women) to warm up after, with waters from hot springs. We didn't have the meal plan reservations so I can't speak to the breakfast & dinner. The room was traditional Japanese, tatami mats, futons, low tables, but there were two "regular" chairs. Another rating mentioned issues with the room being cold, but ours had a modern wall ac/heater with remote and I was able to make it comfortable for my normally cold spouse. All in all a good time, just make sure to check out before 11, as that is when the last shuttle to the train station, about 800 m away, not an issue except it was raining. Not the Ryokan's fault, just two slow seniors. No problem.

Very traditional Japanese style, love the peace and quietness. The outdoor hotspring is really lovely and cute! Male guests need to go after 21.00 but i think that's fine. Staff are friendly but that's almost everywhere in Japan, hahaha.

Because of the fact that it's traditional Japanese style with futon and wooden floor and funitutes, it's cute and special, but the room smell is a bit stiff... And the bed is really hard, so just be prepared if that's what you like. For 1 night shall be fine, but 3 nights might be a bit challenging.

Loved everything about Hotel Senkei in Hakone - we booked the Japanese room ryokan with tatami mats & futon & we felt like we were transported back to the 70s-80s of Japan. Excellent hospitality, super friendly helpful staff, we loved both the rooftop & indoor onsen facilities. Location was great - just 10-15min walk from Hakone station or the hotel provides a shuttle. We felt super relaxed & comfortable at Hotel Senkei - thank you!

A bit dated but that is part of the charm of the ryokan - their natural onsen onsite is what makes it special. We loved it!

Convenient location with walking distance from the Hakone-Yumoto station. Easy to get around with trains and.buses to other areas in Hakone, including the lake and the Open Air Museum. Traditional Japanese setting in the room was lovely, and the availability of outdoor and indoor onsens is a great plus.

The facility is a bit run down. The tatami room has a certain small from the type of flooring material. They give you air freshener but one needs to be used to the smell. The train station area doesn’t have many restaurant for dinner. So if one doesn’t have a car, there are very limited choices.

We were looking for an authentic ryokan experience, especially food and onsen baths, and Senkei gave us more than we could imagine. We had two breakfasts and two dinners, kaiseki style, each meal served in our rooms, and presented by our server/host, Taiko, who described each dish. Each dish was its own work of art, on gorgeous dishware. We have a fairly experienced and adventurous palate for Japanese traditional food so appreciated the variety, with many items never before tasted. It was very plentiful, with soup, array of pickled items, seafood, hotpot dish, and more. We felt like we were in heaven savoring each dish in a beautiful tatami room with a view of the mountains and large cherry blossom tree in front of the hotel. The room itself was a unique traditional tatami suite called Youra, one of several special suites in the ryokan. It had a dining area with both tatami style table as well as a western style dining set, and separate alcove with futon on a platform, and bath area with deep bathtub with onsen hot water, and bidet and spacious vanity counter. The path to the suite is quite awesome, not a usual hotel structure, but built into a mountainside with waterfalls and gardens along the path. However an elevator is available also. The two public onsen, one an open airrooftop retreat, and another on the ground floor were both incredibly soothing and very special. We feel so lucky to have experienced the Hotel Senkei ryokans! It was a total immersion in the ryokan culture - culinary, aesthetics, and kind hospitality of all the staff. Note that the Hotel Senkei has two other hotels in its group, a business hotel and another hotel complex, all under its Senkei name, and they are a different type of lodging, more a typical hotel vs ryokan. From our arrival to departure, everything felt perfect and we felt like VIPs and very cared for.

Everything was perfect!

The rooftop onset

Quite a walk up hill from the station

Spacious living space - it really was a full apartment suite (without a kitchen) rather than just a hotel room. Elaborate dinner and breakfast.

While there are multiple baths available to me - private, shared indoor, and shared open air - I wish I knew ahead of time that the shared open air bath for women was only available from 3-9 pm. I was only staying a night, and only found out at check in - so I missed out on a cool amenity! (Since I checked in in the evening and was eating their elaborate dinner, I couldn't make the shared open air bath time for women)

Walking distance to all transport and local village.