The staff was really friendly, and check-in/check-out were easy. The hotel is clean and has good facilities with the restaurant and the bath. The room was comfortable and clean, but pretty small. Enough for a couple night stay and a place to sleep and clean up in comfortably. It was a little more expensive than I would've liked in terms of value for the money. But overall, it was a good stay and I was happy with it.

The location, in terms of tourist attractions (Peace park, castle, museums) and restaurant areas was not super convenient. It was however, super convenient to get to and from the main train station.

Great place to stay if you want to be near the main Hiroshima station. The rooms are more private and spacious than regular capsule hotels since you have a little desk area as well, which also serves as a locker. There is a tradeoff, though, in that while the bed is private, there is no door cover for the capsule bed itself, which capsules in Japan usually have, and so there is little insulation from noise from neighbors. I personally didn’t have a problem with it and slept well as my neighbors were respectful. Breakfast was quite good and varied for being free with a good mixture of Western and Japanese foods. They could easily charge an extra 1000 yen for it. There is a small onsen on the basement floor but it doesn’t seem comfortable to use with more than one stranger (unless you’re an extrovert). There is also a Max Valu grocery store about 2-3 minutes walk away, going in the direction of Hiroshima Station.

Some shelves in the bathrooms looked unstable and like they were held together by glue. The pajamas also had somewhat of a strange smell, like they were sundried but left on a dirty surface outside.

Easy check in, location is close to the train station and other public transport. Public baths were good.

There was no hot water in my room for the first two days so I had cold showers. My fault for only telling the staff on my second night - I was too tired to have to move all my gear so showered in the public baths area. When I did report it on the second night, the staff were apologetic and helpful. I was offered to move to another room which I declined because of repacking/unpacking inconvenience and was granted a partial refund instead. The public baths needed a good scrub in a few areas - I could see mould/algae building up on the grout in somr areas.

The Trust Hotel Hiroshima is in a very convenient location - once you know the area you will have no trouble wheeling your luggage from the train station to the door of Trust Hotel. The hotel has the usual washing machines (which also dry), microwave oven and ice facilities located conveniently. When we stayed on Sept 24 the Hotel was occupied by mostly local / domestic travellers rather than western tourists like ourselves - I thought that was a good sign. The breakfast is plentiful, although I only recognised 2 or 3 types of food (there would have been at least 20 choices) I was still able to enjoy a satisfactory breakfast.

Many Japanese hotels don't have a decent refrigerator in the room. I just want to keep drinks very cold because Japan is so hot! So they should provide us with a cold fridge - it is easily remedied by filing the ice bucket provided in the room from the ice machine on the floor and drinks are cold - so no real problem.

The room had more space than I expected and was actually quite comfortable. I wasn't in it for much other than sleeping, but for the time I was in it I didn't notice any problems. The staff was great as well and I found it very easy to check-in and check-out.

I thought its proximity to Hiroshima station would make it more convenient, but some of the activities I was interested in doing weren't as close as I expected. I might check the distance to what I want to do next time before booking. If you have things near here then it is still a great choice.

About 6 minutes walk from the JR station, I worked out a route using the nearby elevators and bridges so it was easier with luggage and no need to cross the larger intersections in the rain. I stored my luggage after check out for a day at Miyajima, so it was extremely helpful. The room is fantastic, it's a mini dorm not just a capsule! Had a small desk and room to open a suitcase, hand some clothes. It felt so roomy after the capsule hotels in the bigger cities.

It was a very good choice. The room and bathroom are very spacious and comfortable compared to other hotels in Japan in the same category. All the staff I met spoke pretty good English and were very helpful. The simple but fine breakfast is free, and they also serve simple and cheap buffet lunch (and I believe dinner too) in the hotel's restaurant. For the location it's also quite good, around 5 minutes walk from Hiroshima station so there are plenty of shopping and dining options in the station's mall, not to mention easy access to all the trains, trams and buses.

None.

This was such a fortunate find! So close to the train station, and yet in a quiet location. I booked my own room, which was super quiet and dark, and the bed was amazingly comfortable - the only way I got up in the morning was for the delicious breakfast. Great buffet choices and nice food. This hotel also has an onsen bath in the basement, free to use for hotel guests, and a coffee machine in the room both of which I didn't see in the booking information. A big bonus!

Honestly, nothing. It was small, but nothing unexpected for Japan. I loved my stay here and wish I could have stayed longer!

I had such a great time staying here. There are two main reasons I chose this hotel. First is because the room size is bigger than 200 ft2. I used to take room size for granted, but you have to check when travelling in Japan because sometimes their rooms are super tiny. Second, this hotel is very conveniently located near the Hiroshima Station. Not only does it take you only about 10 minutes to get to the station, along the way there are many food places, groceries, and, most importantly, electric bike rental stations. I used bikes extensively so it was great that there was a station just by the hotel. Those were things I looked for, but here are the things that the hotel came with. First, laundry facilities. Now, that might be common, but what's cool is that you can monitor the laundry status from your room's TV. That means that you don't have to hang out in a dinky laundry room. Not that their laundry room was dinky lol. It even has a vending machine. Another option was you could hang out in their onsen (that's what they call the public baths, right?), which was their second bonus. That's right, this hotel has their own onsen, which was free for guests. Third, they have a nice breakfast buffet in the morning - and, again, you can check how busy the restaurant was from the TV before going downstairs. Fourth, have I mentioned the TV? Besides being able to check on the status of the laundry and the restaurant, the TV also comes with a selection of movies and cartoons, even international and foreign ones. Although, everything was dubbed into Japanese so that's that. Fifth, for the coffee heads, the room comes with its own coffeemaker! Lastly, it's worth mentioning that they allowed me to check in early, although understandably I couldn't get the room until later. Which didn't matter cause I'm happy to tour the city since they happily stored the luggage for me.

Travelling with JR pass, we appreciated the promiximity to Hiroshima Station as well as the bus station where you can hop on the city bus which takes you to all tourist sights. The staff was always very helpful and superkind, even though not always fluent in English. The room was clean and perfectly comfortable for a short stay. Good Japanese style breakfast and mini-onsen included in the price are great bonus.

My partner complained a little about the mattress which is on a softer side. The bathroom needs some additional hooks and storage space.