Loved the private outdoor onsen bath. It was a wonderful way to spend the end of our day. The rooms a large size which felt like luxury in Japan. I loved the traditional things like the mats and the futons and breakfast was more of a spectacular event. It was special. The lady who explained everything on check in went out of her way to communicate with us. And the lady looking after our room was lovely.

The shuttle service didn’t work for us. We arrived after 6pm so not running. And on checkout we went for a walk and than picked up our bags but shuttle was then not allowed as we didn’t use it when we gave back the key. There was one male on reception who wasn’t very welcoming.

We booked the Shikine room - a beautiful traditional Japanese-style tatami room with a private open-air hot spring bath, as well as in-room dinner and breakfast. The service was excellent from start to finish: warm greetings, luggage assistance, room setup, and even pick-up and drop-off from the station. They even held umbrellas for us when it rained! The traditional Japanese-style dinner and breakfast were both satisfying and amazing. The private open-air bath was set in a peaceful garden surrounded by trees and flowers. In the morning, we could hear birds singing - it was so relaxing! You can adjust the water temperature by adding more hot spring water (even the regular hot tap water is sourced from the hot spring). It was a truly enjoyable stay, and I highly recommend it! They also have English-speaking staff, which makes everything much easier.

Absolutely adored this hotel. The room was massive (I think it’s listed as a 3 person room it felt like it was big enough for 4). The private onsen was great - we used it 3 times during our 1 night stay. The public onsen was also great. But by far the best part of our stay was the staff - they are super friendly and adorable. We have very very limited Japanese, but they communicated with us well. They spoke enough English to tell us about our stay. They put out the futons for us while we were out for dinner (they asked what time we would be out and clearly communicated to us that they would come into our room during that time to put out the futons) and brought breakfast to our room the next morning at the time we requested. Breakfast was delicious too, with a great variety! I think this is my favourite hotel stay of not only this Japan trip, but also any hotel I’ve ever stayed at. 100% recommend!

Nothing - we loved everything.

It was a great stay even though we only spent one evening here. The room was big and the private onsen bath is just so lovely on a cold day. The staff did not speak English but they tried hard to accommodate us. The in-room breakfast was exceptional. If anything, it's a bit of a distance from the train station, so would have to wait for the bus to come.

The staff were lovely esp as we do not speak Japanese they tried really hard to communicate. The meals were exceptional - delicious, light, full of flavour incorporating many local ingredients. Our room was traditional style and this was exactly the experience we wanted

EVERYTHING WAS PERFECT AND DONE WITH CARE AND INTENT. We only booked a single night there, and when it came time to checkout, I couldn’t bring myself to leave. They did not have any availability, (obviously because it’s the best) so we had to book another onsen ion the same street. It was NOT as great as Ito ryokoku.

Staff is very good, especially the lady who served dinners and breakfast. She is smart and professional. The lady who speaks Chinese is very helpful and polite too.

None

The staff was so nice and helpful. The dinner was extraordinary. The private onsen was small but enough for 2 people. The room was big.

Elegant Japanese style room with rotenburo (open air hot spring tub) on private balcony. Superb food and great service

nothing

Everything was great. The service was outstanding.