We loved all the little extra touches. The coffee machine in the lobby and the all the supplies of shampoo/ shower gels etc that you could help yourself too. The room looked gorgeous when we arrived, much more than we were expecting 😊

Nothing

Staff is exceptional friendly and helpful. Access to a lot of free little items that were very useful.

Room size, but I know this is standard for Japan, so actually no problem.

It had all the amenities we needed and more.

Loved the 2 hours at the self-service bar. Unfortunately, we underestimated the quality of what they were offering but we’ll be back again to make better use of the 2 hours!

plentiful of amenities, free drinks and deserts, massage chair

Kind of old wiring in the room( the electrical plug was so old it hardly charged my phone. The room light switch kinda Rome on me. ) A bit tight room.

Hospitality

All good

Staff very helpful

No western food at breakfast

The free food drink and amenities! The style of the hotel!

Size of room.

Environment was so noisy as someone outside shouted at midnight. For women, it might be dangerous to check in lately. Accommodations is so wonderful!!!!!

Does allow kids, free bike rental, free parking 48 hours voucher stamp and has unlimited Viking drink bar. But we don’t drink

Very disappointed, compared to the other Bali a resorts. My spouse and I booked the room for work since our job is to write reviews on hotels. They gave us the smallest room in the hotel. Since we’ve been to other Bali a resorts we know that what they gave us was an efficient room, that they give to only a few hotel guests that requested a discounted efficient room. Yet the bill they gave me was close to 13,000¥. Not the discount price that I booked and paid online with booking. Way different than the one in the picture. For two adults we couldn’t walk around the room without running into something. The sofa was only a tiny one seat sofa chair. Not meant for two people. There was no room to eat dinner that we had ordered take out. The entrance to the room was odd. Hence you had to take your shoes off and put them in the middle right where you walk back and forth to the toilet or shower room. It didn’t feel clean knowing that I was walking barefoot right where outside shoes are allowed and supposed to be placed. The shower room we couldn’t adjust the temperature because the shampoo rack was blocking the nob. The room wasn’t sound proof. We kept getting woken up by the party of guests room next to us. There is no private spa nor stone sauna unless you book an executive suite. The breakfast buffet. There wasn’t hardly any food. Very sad and cheap compared to the their other resorts. They had sweet bread, 3 small meat sides, rice , miso, fish and an empty salad bowl. No fruit nor vegetables. Nor natto. Nothing for a couple who eats plant based food. The billboard states that there is western food but the only thing we saw that was western was the croissants and processed bread. Very hard to relax and felt like we got ripped off. Also, their point system is separate. So our points from this branch to their Izu resort, Bali a Yokohama, Kawasaki and Shinjuku is separate. This resort did not have any type of ambient feeling nor made us feel like we were in the forest.

The free toiletries.

The check in staff. We had three rooms booked and the front desk agent made us wait to use one agent meanwhile a second agent assisted other guests waiting in line behind us. The rooms were overly crowded with furniture so there was nowhere to walk or place personal belongings and the rooms were dark and creepy. The toilet room smelled like sewage. The location of the hotel was in a seedy red light district.