We stayed at Motoyu Ryuusenkaku as a couple with our 9-month old baby and were made to feel so welcome and comfortable. We stayed 3 nights, and that felt like the perfect amount. The staff were a joy, the facilities were excellent for a family. We loved the onsens and my partner and I took turns having a relaxing soak after the baby was asleep. The breakfast was excellent. Our baby breakfast was great, even though he played with and dropped most of it on his lap and the floor. The giftshop in the lobby is also excellent and has the best items from all the shops in town. This hotel was a highlight of our trip!

Staff & Services: Very attentive and friendly staffs. Able to speak English and Mandarin. We were greeted soon as we arrive in front of the resort. Explained all the facilities they have while guided us to our room. Ensure we are comfortable throughout our stay. A truly Japanese hospitality. Best we have so far. Breakfast & Dinner: Both excellent 👍 please try the Kaiseki full course dinner. Room & facilities : Very well maintained facilities. Room is very clean and the view is excellent ( we're staying at 4th floor). I can just sit all day enjoying the view while drinking tea :) Tatami Bed is very comfortable (they set up the bed right after the dinner). So comfy that you wouldn't want to leave the bed once you tucked inside the blanket. Thank you for the great hospitality 🙏. it's a memorable stay and would definitely stay again if we visit Arima onsen.

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We stayed in the "Japanese Style Family Suite 78sqm with Open-Air Bath + half board" - me, my husband, my 2-year-old son and my dad. We loved everything about the hotel and was definitely my most favorite of the whole trip! Room: We love the room! And the outdoor private bath on the balcony was just amazing, with stunning view!! Absolutely recommend this room with the square onsen on the balcony. Staffs: Very very friendly, kind and caring. I'm currently pregnant, the staffs saw it without me mentioning and brought me the donut pillow to sit on + obi for pregnant woman to wear comfortably. They were also always smiling and greeting us with joy. It was very pleasant. Dinner: The kobe beef dinner sets in our room were delicous! Both the shabu set and steak set. The only downside was the smell that lingered in the bedroom afterwards ^^". Breakfast: Each of us received bento at the dining room with various small plates. It was nice. Personally I'd prefer buffet style where I can select what I wanted to eat. But this was ok too and we knew it since booking. Location: We rented a car with driver so we had no problem getting to the hotel and going to the city. But if we were to travel by ourselves, it might be a bit troublesome as the hotel is somewhat uphill and out of the city center a bit.

This onsen is truly amazing and beautiful, especially the family room with private onsen and mountain view. Excellent service. Kind staff. Great kaiseki meals. Highly recommended with kids. I only stayed 1 night, and wish I could have stay another night. Not a touristy, mainly locals-very authentic. Very relaxing. -There is a bus from kansai airport to arima onsen (you need to ask airport customer service desk to help reserve), and from arima onsen, you can take a shuttle to hotel.

Does not allow early check in.

The staff was the most friendly and helpful I ever saw. They were so nice and welcoming that I didn't want to leave at all. Room was beautiful, traditional Japanese style and everything was exceptionally clean, the onsens too.

You could hear the other guests very good in your room, especially screaming and running children. Hotel was hard to reach by foot and the shuttle bus went only until 18h30. Could have had a corner to relax in the room

Great to have the full onsen ryokan experience, with very attentive staff and good facilities (esp the play area for kids).

Tatami rooms were a little musty smelling. We also feel you need to spend 2 nights at least here to take advantage of the town and facilities, one night didn’t allow for much movement between 3pm checkin and 9.30am checkout. We felt staff were being quite rigid on timing of everything from dinner to breakfast etc.

The Onsen is very beautiful, the staff is just heartwarming in every way - Just as the communication in advance. Even If you can't speak a Word Japanese there won't be any language barriers. A big plus is the all night opened onsen and the dinner in your own room.

The breakfast is typical Japanese, which is mostly a good thing. It honestly can be a bit challenging for a Westerner.

The service is excellent. From the time we reached the ryokan till we left, we received great service from everyone. There is a bus transfer that can send you to the centre but I recommend ordering dinner from the ryokan to save the hassle because a lot of the restaurants were full even on a Sunday night. The ryokan is also child friendly. Yummy breakfast and dinner.

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-Private onsen and affordable room rates as compared to other hotels nearby -Very suitable for children to stay -Free yukata to wear during stay -Has indoor swimming pool though we didn't try -Very comfy and spacious room of traditional style futon -Nice scenery from room -There is a brownish mochi (few free snacks in the room) that is extremely nice. You can buy it at the counter too

-The free shuttle car by the hotel only starts in the afternoon but we arrived in the morning -It was raining and we walked up from the bus station to the hotel. It was pretty tough due to slopes and all drenched. If there was shuttle car by the time we arrived, would be a perfect 10

The hotel is very nice and unique. I love the room and the atmosphere inside the hotel, as well as the excellent service from everyone.

I would like the hotel to increase the shuttle service in the evening, adding more times at 17:15, 17:30, and 18:00. and please consider adding a contact option through Line so that international travelers can reach out more easily