Good location, good bathroom, free drinks in the evening and the A/C controls were good.

On at least 2 occasions when we put out the towels and rubbish and we returned to the room there were no replacements yet. This wasn't early , maybe 3pm or later. On both occasions we had to go look for a cleaner and ask for towels. This was quite annoying. Once maybe can be just a slip up but twice points to a systems failure. At all other hotels stayed at in Japan the olds ones taken away and a fresh set of towels etc were left on the door handle in a bag. Even by 11 am.

Great facilities and comfortable rooms Friendly and helpful staff - the reception ladies went out of their way to help my wife when she needed to see a doctor - this was such a comfort for us being so new to Japan The happy hours as totally unexpected too - a few hours of free beverages and snacks opposite reception each day Location is spot on - right next to the two main stations so you can easily get to the Shinkansen to various faraway locations and local cities like Osaka and Kyoto.

Happy with everything here The only downside was that the hotel didn’t have a fitness centre - it looks like the kind of building that would!

I liked the smell of the lobby. It was very fragrant, I also liked the free drinks. I also liked the friendliness of the staff and the room cleaners. They would immediately provide our requests, such as new towels and tissues. We stayed here for 5 nights, and this is our second time back to villa fonataine. We will come back again someday.

I enjoyed my stay at this hotel, but the "do not disturb" door sign in our room disappeared. Before we left, I put the "do not disturb" magnet on our door (in front). We left for dinner for a while, when we came back, our "do not disturb" door magnet was gone. I don't know who took it.

This was the best hotel we ever stayed at in terms of price and quality. It is located in the center of Kobe, within walking distance of most attractions. The rooms are clean, they offered robes, toothbrushes, toothpaste. The breakfast was very delicious with unexpected options like curry, pancakes, fried chicken, great coffee and tea options. A separate word should be said about the happy hour at 5 oclock. They offered wine, whiskey, liquors for free! A great way to relax in the evening. Everyone should stay here! They also were able to check us in early, but your mileage may vary. There are many good restaurants close by. Also, the staff are all super friendly, helpful and nice.

Everything was great.

- housekeeping everyday - free snacks and drinks on Level 5 every day from 5 - 8pm - walking distance to Sannomiya Station - loads of eating places in the vicinity - comfortable beds and pillows - very clean room and bathroom - Queen bed was a good size for my 6’ 1” husband.

Close to train line. We could hear and see the trains from our window but our daughters’ room was facing a different direction and they couldn’t hear the trains. At least the trains weren’t the really noisy, rattling type that we used to have years ago. You could try asking for a room that doesn’t face the train line. It was strange that reception was on Level 5 and we had to take two separate lifts to get to our room.

Everything about the hotel was excellent from the friendly and very efficient staff to the super and ample breakfasts. The cleaning staff and the restaurant staff were really good as well as being friendly. They literally could not do enough for me, in order to make my stay a good one. Free drinks and snacks in the evening were also much appreciated after long days out with my Japanese family. Location was perfect being only 5 minutes or so from Sannomiya station as well as very close to the coach station.

Nothing at all.

Google map took us the round about way as there were constructions next to the station. So we hauled our heavy luggage in then blazing heat up and down walkways, and took us 20 minutes. But in fact it’s only about 6 minute walk if u follow the train tracks.happy hour from 5-8 so free booze.

The room is tight. For biz travelers with small luggage it might ok. And bathroom has little counter space to put anything else. There’s no communal bath but there is a tub.

The room was comfortable and we loved the free happy hour each afternoon with snacks and drinks. Laundry services were great and the retractable clothesline in the shower was handy for laundry.

They played the same 5 songs by The Beatles on repeat in the restaurant/lobby/happy hour area. It was a great place to do some trip planning/relax, but I felt like I was going to go crazy by the 3rd repeat of the same few Beatles songs :o haha

A modern, clean, spacious hotel, in the 3rd-14floor, with inner yard for relaxing or playing chess, with a very good breakfast, with free drinks all day, plus small cake, cheese, cheese from 5pm-8pm, with spacious room, with slippers, yukata, toothbrush etc, fridge, all what you need. We stayed for 3 nights and it was very relaxing place

Minor thing, the air-condition in the dinning room was to high and feel cold.

The staff was very helpful and available at the front desk at all times. They did offer bag forwarding services, and they helped me through that whole process! Room was just the right size for me as a solo traveler and I'm a good sized American. Beds were firm but it was still comfortable to get to sleep. Great location being near the heart of Sannomiya. About a 15 minute walk to Shin-Kobe and only about 7-10 minutes if that to get to Sannomiya Station. Would love to come back on another trip someday.

I had no issues or dislikes.