The hotel is located in the heart of the city, close to several metro, train, and bus stops. Ikuta Shrine is a 15-minute walk away, including traffic lights. Chinatown is also nearby — a 20-minute walk away. Kobe City Museum is also a 20-minute walk away. There are machines for check-in that will also print breakfast vouchers. The front desk staff were very welcoming and friendly. Thank you so much for accepting and kindly storing my letter for me! The hotel team also patiently answered my written questions before my arrival. Free amenities are available at the counter by the elevators, which is very convenient for travelers. The room was clean, and the bed was very comfortable. There was a convenient side table. The breakfast was delicious. There are still many sights I didn't have time to see, so I would love to visit this wonderful city again. I would definitely stay at this hotel again.

Everything was perfect.

Really nice hotel in a super handy location for Sannomiya. I stayed for 5 nights and it was a little cramped for that amount of time, but apart from the room being a little small it was ideal. Very clean, the reception and entrance was really nice and modern, I used the laundry which was also ideal and had a vending machine as well. The bathroom was a decent size compared to some places I've stayed. The free amenities were the best of any hotel I stayed in in Japan, including some 4 star places. I particularly appreciated the tea and facemasks. I'd definitely recommend it, especially if you want something central and easy to get back to after a day or night out.

it was a really nice stay! super convenient since its just a few minutes from the train station. nice stuff and great washing machines services

its not that I didnt like, I just ended up not trying the breakfest even though I paid for it so its my own thing (tough would love if it was untul 10 or soemthing). yet if I have tried it and liked it maybe I would have ranked the services a 10 - just felt it wasnt honest to rank it so high that I havent tried everything. really great place

Great location near the station, decent sized room, liked the separate toilet & good Japanese bath/shower room.

There was no proper working desk to use my laptop, I had to use a small round table and the shower plastic chair with a pillow on top. Not till second day that I saw we could take a desk & chair from the lift area. You should have a notice in the room about this. It would have been more comfortable to use.

Despite being in the core city along train lines and a construction site, the room was very quiet. It was also clean and felt ideal for business travelers. There are plenty of options for eating out right outside the building.

The breakfast choices could have been better. There were not many hot meal options. Kobe being famous for bakeries, the breakfast could add some warm bakery items.

The location was excellent! Just steps away from Sannomiya station and and is very close to almost the attractions of downtown Kobe. the hotel itself was clean and quiet and had everything you could need. And even if you do decide to stay at the hotel to rest up then get hungry, just step right outside the front door and you'll find all the great food options you can ever want: a 711 right beside, gyudon bowl chains, a tempura place, a yakitori restaurant, and more! there's even 2 supermarkets within 5 mins walk!

the room size is pretty small though, especially if you are lugging around big suitcases. That's not the hotel's fault though. Just be prepared, if you have a lot of stuff with you, the room will feel a little cramped. So if you do plan on going to japan with big suitcases maybe choose a hotel that will fit you better. but if you are a small suitcase or backpack kind of guy, Sotetsu Inn will be more than fine!

I had a high floor room with a nice sunset view over the train station. Bed was firm, with a soft and hard pillow. The light switches had English translations. I found myself using only the USB wall plugs to charge my devices. I self-checked in so I did not get to interract with any of the staff but I noticed they appear to be 24/7 present. I was within walking distance to all I needed, sadly for me the Blue Bottle coffee in Hankyu opens up only at 10. Kobe is a lively city and I could not stop looking out my window as I admire it so much.

Desk was small

Property is in a great location, very short walk until the sannomiya station. Price was not bad considering the room size was pretty big for Japan standards. Check in is automatic so no need to talk with anyone just scan your passport and that’s it.

Everything was fine I guess I can say that it felt a little bit too expensive but it’s Japan and it was very close to the train station

The hotel can be easily accessed from the train station. There are plenty of food options and convenience store downstairs. I love the free amenities available for guests as well as the amenities for rent, it is extremely thoughtful for this service. Check-in and out process can be easily done via the kiosk machine. Hotel staff were helpful and friendly and are able to converse in English which is a plus. There's also coin laundry, vending machine and microwave available for use!

Just a few minor and not so important matter. - The pillow is quite hard, but I think it could be easily resolved by requesting for another, I'm just lazy. - Will be good if there are more hangers during cold season because of the number of layers and jackets we are wearing. Other than these, nothing else that I dislike of.

First time in Japan, the staff was very welcoming and they helped in various situations (lost my bag in a bar and they called it for me to make sure they could wait for me to get there and get it, they printed me a paper full of places where I could have used certain food stamps I received at work, I locked myself out of my room, etc.). Position is top-tier (seven eleven literally next to the hotel), very close to the station too. Check in and check out were super easy!

Only one of the employee has a sufficient level of English, so it was quite a struggle to communicate with them. I didn't know I had to put a magnet outside of my room to make them know I wanted it to be cleaned, so that was another thing I wish they could have told me beforehand. Smoking area wasn't great either, if you care about those things. Room was small - given the price and the area though, it was still a bargain.