The room was the traditional style that my sister and I were looking for when staying at Kyoto. It was so spacious and we had a toilet and sink in our room as well. Showers were outside, but facility was clean and easy to use. It was quite comfortable to sleep on the tatami mats and there was good ventilation in the room. The location was pretty close (17 min walk) to the kyoto station - which is where needed to go to take the shinkasen. Check in and out were quite easy and it was all self done.

The only thing that was iffy was the stairs going up to the second floor. There were not that many stairs, but it was quite steep so it was quite a work to take our carry-on suitcase back down the stairs (not too bad, but I don't know about bigger, heavier luggages).

I recently stayed at this beautiful ryokan in Kyoto and absolutely loved the experience. What I enjoyed the most was the traditional atmosphere — from the tatami mats to the sliding doors and futon bedding, everything stayed true to authentic Japanese style. It felt like stepping into another time, yet with all the comforts I needed. The staff were incredibly kind and welcoming, and the peaceful ambiance made it the perfect place to relax after a day of exploring the city. Highly recommend it if you’re looking for a true Kyoto experience!

Na

The buildings themselves are gorgeous with dark wood and a really cosy feel and communal areas are well stocked and there's enough heaters to keep the living and sleeping spaces warm. I felt safe and comfortable, the sleeping cubical was spacious enough for me (I'm 5'11). Despite the house being old it's exeptionally clean. I didn't interact with any staff whilst I was there, I checked in and out independently, but still felt looked after.

I didn't realise that the hostel is spread over multiple buildings, so checking in and figuring out which section you're in can be a bit tricky but I figured it out myself eventually. There's also plenty of places to trip and bump your head and the stairs are quite difficult. The futon was also a bit more thin than I was used to. I didn't interact with/couldn't find any staff whilst I was staying there which wasn't an issue but I'm not sure what I would have done if I needed help from staff.

Location is nice since you can get to the station by foot, loved the atmosphere of the old house in general, especially all the books in the library part

You can hear everything- and I really mean it. I had a neighbour who was snoring in my room so loud that other guests that were living a floor above could still hear him. Also I feel like the staff was a bit unresponsive, I tried to text on booking to ask for a one night extension but they never replied to that…

Very nice and old property. the neighbourhood was very nice with a park only a couple minute walk away. the interactions with staff was very good. We asked for another mattress topper and they were put on our beds at no extra cost. would highly recommend.

not a criticism but the sign for where you could use the slippers could be worded a bit better as it was slightly confusing on where the provided slippers were ok to use and not ok to use, but the staff were very informative and nice to explain to us when we interacted with them.

Good location, in a very quiet secondary road. The apartment is 20 minutes walking from the Kyoto station, and very well connected to all main attractions by busses or nearby stations. The self check-in and check-out were easy and everything clear in the instructions. The traditional room was at first quite cold (we rented it during December), however between the heating system and the heated carpet, it quickly became cozy.

We stayed in the Annex building and the common spaces were a bit tight, especially the wc and entrance.

Located in a wonderful area, HARUYA Umekoji is just a 15-minute walk from Kyoto Station. If you’re arriving with luggage, I recommend taking a bus from Kyoto Station to HARUYA Umekoji; you can easily find directions on Google Maps. It’s a great place for travelers to meet people from different countries. I enjoyed talking to several guests and sharing life experiences. It met my expectations overall. However, be aware that it might take some time to get familiar with all the facilities upon arrival, especially if the washing machine is located in a different building. Additionally, it’s not ideal for parents with young children, as the rooms are shared with others and there is no extra space for child care. For parents, I would recommend booking a private room to ensure you have enough space to take care of your children.

However, there are several points for improvement: The availability of bikes is insufficient. Clear instructions on where to place luggage or bags are needed. I simply left mine in the room and wasn’t sure if that was correct. I didn’t know where to put the used towel.

- Traditional design - space of bed is just night - cozy shared space - toilets are clean

- someone in my room kept snoozing. I suggest providing of selling earplugs(at a low price like 100yen) to help with sleep - There was a slight urine smell at first somewhere in my bunk bed but it went off after a while - the tax collection during the stay is a bit tedious so if it could be charged together with the room fee since I prefer paying by card? Overall it is still manageable though

We loved the traditional style of the hotel. The atmosphere was very warm and inviting and the location was pretty good as well. Considerably close to the station. We weren't greeted by any of the stuff but an envelope was waiting for us right beside the main entrance, with directions and information. We found the whole process to be convenient and easy to follow. At the small lobby you could find some tea, towels, toothbrushes and a beautiful library. All in all it was a very pleasant stay! ☺️

Unfortunately along with the traditional style of the building came also the noise, as every step you took was easily heard by your neighbours next door and not only. The floors were very squeaky but it wasn't that big of a problem honestly. The most important concern though, was the dust that was on the bed furniture and it needed attention.

The location was convenient for the bus to gion and only 10 minutes walk from the train station next to the railway museum. The old building was traditional which was part of the experience. It was still comfortable as the ac/heating unit worker well (I was there in January). The shower had good pressure and plenty of hot water.

The wifi could lag at times inconsistently. The stairs to go up are very steep - not an issue for me but it would be for some people or with large suitcases rather than a backpack. The listing could give more warning about that.