Location was great! Walking distance to central/shopping area and very close to bus/subway stations that take you to the major attractions. There are a few convenient stores and a big pharmacy store around as well. Staffs were extremely kind and helpful. There is a shrine just about one min walk from the hotel, you can get lucky charms specifically for your pets from there. The room is clean and fairly big for Japanese standards. Bed is super comfortable. Breakfast is fantastic. A lot options in both western and Japanese styles.

The laundry room. There are only 4 wash machines l, so it was a battle for getting the laundries done. Also the dryers don’t work well.

A really very nice hotel with a very big and modern facilities such as the lobby and the room . Staff is really very attentive and gentle , breakfast is excellent and the location is very good for Kyoto. I enjoyed my stay at this hotel in all of the aspects I suggest the Hotel to every person that wants to visit the city. the best of the hotel are the rooms, nice, clean, with good beds and very spacious.

Tv options are really very standard and is a general problem in all of Japan hotels. The interface is not good and the international channels are very few. From the point of view of the hotel they give this service as the rest of the hotels in Japan so its not specific a critic to this hotel itself

The Hilton Garden Inn Kyoto Shijo Karasuma is conveniently located close to Kyoto Station, making it an ideal base for exploring the city. The staff are exceptionally kind and attentive, contributing to a welcoming atmosphere. The breakfast selection is impressive, with a wide variety of choices that cater to both Western and Japanese tastes, ensuring a satisfying start to the day. The rooms are spacious and designed in a more European style, offering comfort and practicality with amenities like an iron, fridge, and a coffee and tea setup. In an eco-friendly move, the hotel provides a filtered water pitcher instead of single-use bottles, which aligns with sustainable practices.

While we appreciated the hotel’s eco-conscious approach with reusable slippers labelled as sterilized, the note itself appeared unclean, which was a bit off-putting. Additionally, the hotel only has three laundry machines, which, given the high occupancy, led to frequent waits and crowding in the laundry area.

Great hotel. Room was spacious, clean and modern. The breakfast was really tasty with plenty of options. The gym was spacious & one of the best gyms I’ve seen in a hotel. It was a super short walk from a metro station & it was in a great location, we barely had to use public transport unless going further away (such as the Fushimi Inari Shrines etc). Otherwise we were able to walk everywhere and see a lot! Would stay here again! Bed was comfortable also.

Can’t think of anything. We can’t really fault it!

Nice breakfast buffet. Cocktail lounge was available in the afternoons and evenings. Staff was friendly and helpful.

A window in my room would have been nice.

The room was beautifully designed. So much so that we didn’t miss having a view. The mattress was very comfortable. The breakfast buffet was excellent. The staff were very friendly and helpful, especially Florent, who went out of his way to make sure we were enjoying our trip.

Window looks out onto a wall. What can you do? It’s Japan and it’s crowded. The shoji screen was a good idea. The location was…central to everything, but not particularly close to anything, if you know what I mean.

I really enjoyed my stay here. The design of the hotel and rooms were gorgeous. I enjoyed the Japanese style of my room. It was bright and clean. The bathroom was beautiful and the shower was great. I stayed in 8 hotels during my trip and this was my second favourite. I also really enjoyed the little shop they had onsite. And the food for lunch and dinner was nice. The staff were really friendly and helpful and I was surprised to be reminded that the hotel was only 3*. I hope they are able to continue keeping the upkeep and maintenance of the hotel to a high standard.

The water filter idea for the rooms just didn’t work. I think it would be better to provide reusable bottles and have water stations that people can refill their bottles from. The idea of drinking water from the bathroom tap, no matter if it’s been filtered or not is not appealing or enjoyable. An offer of room service or option to take away restaurant food to the room would have improved things, rather than being not offering a limited menu to takeaway.

Comfortable and almost new. Very good service and good level of English of the staff for foreigners. They had a small gift for us as it was our Honeymoon trip.

We do not understand the new slogan that show some hotels: “we are sustanaible” and therefore we have reduced the amenities and also the cleaning of the rooms… but the HVAC is working at max power in the breakfast. One of the days our room was not clean when we arrived in the evening but it was resolved by the mgmt shortly, but we found the toilet was not clean enough with hairs on the floor (it was the last day and we did not say anything). It is well located, close to Gojo metro station, but perhaps not the best location in Kyoto. Rooms are small in our opinion but not so small as other Japanese hotels. Breakfast shows a large variety of products but in our opinion quality could be improved (ie. juices or the pastries).

The hotel itself was very nice. The breakfast was also very good, with plenty of choice to suit all needs and tastes. The beds and bedding were very comfortable too. The gym looked very good. The only reason I didn't give five stars was due to the lack of an onsen.

My problem really lies with Booking.com for not replying when I experienced an issue with my original booking. The hotel itself was very easy to communicate with.

It’s a Hilton hotel, so expect large groups of tourists and a somewhat impersonal vibe. That said, the room was very comfortable, clean, and likely recently renovated. The location is just one subway stop from Kyoto Station, which is convenient for arrivals and departures with large luggage, or for a quick commute to Nara for a day trip. Staff very professional and helpful.