Great location. It is very close to bus stops, train stations, a main shopping street, and Nishiki food market. Room was relatively large and can easily accommodate 2 and maybe 3 people. Did not have breakfast in hotel as there a plenty of great eating places and excellent restaurants nearby. There is a laundromat about 10 minutes walk from hotel. Staff was very helpful in preparing the paperwork for sending a bag to another city. Hotel wifi worked very well.

There was only one english TV channel but this is not a problem as I had no time to watch TV. However, the TV allowed screen share from apple and android devices - so one can stream youtube or other media to the TV via a phone or laptop.

The room was fine but the toilet was a bit out-dated (an old model of toilet. The Japanese breakfast was a bit on the minimalist side of quantity but the quality was good. The location was hard to decipher because from the room on the 8th floor we could not see any landmarks, mountains, towers, nor could we tell if we were facing NESW and that's pretty rare for a "view" of Kyoto. But there were excellent restaurants in walking distance. We ate at the Chinese restaurant before we checkin in, our favorite in Kyoto that we go to frequently even though we found the prices double what we were used to because of the time of year?!?! Shocked!!

I guess the description above was both likes and dislikes. Sorry I didn't break them into two answers.

Great deal and value considering the massive size of the room you get for this price for Japan. It’s also super conveniently located within the walking distance of Shijo station. The hotel maybe 20 years old but the room are very well kept and clean. I would totally recommend this place over other similarly priced super small contemporary counterparts. As for the service, I think it’s excellent as expected of a four star hotel. Though I have to mention that I’m a Japanese speaker so I do not know about the English speaking of the staff here but my colleagues seemed to get by with them fine in English!

None

The hotel was in a central location of Kyoto, within walking distance to popular places such as Gion and the Nishiki Market. The staff was incredibly helpful and friendly, pointing out where to get the best cherry blossoms viewing or even making dinner reservations. The room was huge (we stayed in a triple), particularly after experimenting Tokyo with much smaller rooms. The hotel also offered very convenient parking in the hotel basement for very reasonable price (extra). Breakfast was very generous, both in variety and quantity. We really liked the small gesture of dropping the daily newspapers on our room door.

We could not easily figure out how to "use the parking", beyond just parking the car. When we needed to exit the garage, we got stuck in the exit gate, not knowing what to do. The staff was very friendly explaining that they would "validate" the ticket after us paying the extra fees for the number of nights that we intended to park the car there. After that, everything was smooth. The restaurants in the hotel are upscale and priced accordingly, judging from our experience with the Teppanyaki restaurant (Hoen). The food was excellent but don't expect any Beniana kind of show, they keep it strictly professional to cook great food and serving you humbly.

Reception staff were very polite, friendly and spoke good English. Our room was very large with a separate seating area. The bathroom was also large with both a bath and separate shower. There was an underground car park which was convenient. The hotel was a short walk from the Kyoto subway system and only a few stops from Kyoto Station. Only 5 minutes walk to the shopping district with many places to eat.

No complaints.

The room was large, well equipped and staff are excellent. Location of the hotel is very central. The breakfast caters for both western and asian customers.

The check-in process is interesting, where the potter doesn't allow you to go to check in counter until, he contacts them and gets the okay, altough there was no queues. Also altough the rooms was very clean, there was black mould growing around the faucet.

Excellent service and attitude Room spotless Great view All our requests were met by the hotel, pure pleasure. All of the staff was very friendly and happy to help on each question we had. We would like to mention specifically Siyama-san (the concierge) that helped us in the most friendly and professional way with the shipment of our luggage to Tokyo.

All was ok and well maintained.

the room is spacious by Japanese standard, the hotel staff in the lobby area are all very polite and friendly, they have kept the Japanese reputation of hospitability while a small but worrisome number of other Japanese hotels' service seems to be declining in part because the increasing use of casual workers and foreign labors (you can lose money in your hotel in Japan today, which was unthinkable in the past)...hope Nikko Hotels keep the tradition of excellent service.

nothing really

I like everything in this hotel. The room was big for 3 people, the bathroom was so nice and spacious. Toilet is separate from the bath, shower and it has a separate dressing room. They also provide free drinks with a choice of softdrinks, orange juice and beer replenished everyday. They supply plenty of coffee, tea and nice coffee mugs and cups with teaspoon and saucer. Proper coffee bar. The porter is very helpful when we need a taxi, he is always quick to help. Close to Nishiki Market, Nijo-Jo Castle and other tourist spot.

Nothing much really except i guess the train station which is a fair walk in my opinion. But depends I guess if people does not mind walking its a good location.

The staff were friendly, helpful and treated guests rather formally adding a sense of importance (small but a nice touch). The room (Superior Triple Room) was huge with lots of room to spare for three adults (providing both a desk and sitting area (was really expecting a smaller room is is more the norm in Japan). The room and washroom was very well equipped and very clean (given that this hotel is a little older, there was a charm to this room). We purchased the breakfast option, the hotel offers two choices, western style buffet breakfast (reasonable choices food wise) or traditional Japanese style breakfast that was served. Preferred the western but the Japanese formal breakfast was a nice change from the ordinary.

There wasn't much to complain about other than the slight distance to main shopping street (just north, about 7-8 minutes). When you are out all day and running back and forth, its adds to the steps.