Location is superb. It is located in the center of Kyoto city but still find peace in the area. There is a room where they serve drinks and snacks after 2 pm. The dessert is very nice and the sitting area is very spacious and relaxing. Staffs are very friendly and helpful.

We stayed at The Gate Hotel Kyoto for the second time, and we will definitely be back! We absolutely love the layout of the rooms, especially the connecting doors — it was perfect and very convenient for us as a family. Breakfast was an absolute highlight every single day. The quality and variety of the food were excellent, and everything was beautifully presented. The staff were always exceptionally friendly and polite, making us feel truly welcome. The location was also ideal, with several metro stations nearby, making it easy to explore all the places we wanted to visit. Many thanks for another wonderful stay in Kyoto — we enjoyed every moment!

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We had a truly exceptional stay at this hotel in Kyoto. The property is beautifully designed, with spacious and elegantly furnished rooms. The staff was extremely professional, attentive, and genuinely hospitable, making us feel welcome from the moment we arrived. The hotel offers high-end toiletries and bath products of outstanding quality, adding an extra touch of luxury to the experience. The lounge was another highlight, providing complimentary drinks, including alcoholic beverages, and delicious snacks throughout the day. Prior to our arrival, we informed the hotel that we were celebrating our anniversary. To our surprise and delight, they upgraded us to a suite at no extra charge and thoughtfully provided a luxurious spa gift set along with exquisite desserts to mark the occasion. This level of service and attention to detail made our stay truly unforgettable and turned our vacation into a perfect and memorable experience. We highly recommend this hotel and would love to return in the future.

Location, 8th floor lobby overlooking city, free lounge access for all guests, strong water pressure, modern rooms, friendly staff.

Hotel needs to recognize that nearby bars and restaurants are creating significant noise for those rooms facing those places. Heard street noise at 3-4am all three nights that I was at the hotel. In my book that is unacceptable at this price point. Do better.

Everything ! I had to book this hotel in very last minute and it didn’t disappoint me ! The location is perfect, you can walk easily in town or you have metro station very close The room is very nice, a spacious bathroom and bedroom so I didn’t feel oppressed, the bed was very comfortable ! Wonderful view during breakfast as well ! I really enjoyed my stay there, I would booked it again in the future !

Nothing

Front desk staff went “the extra mile” in customer service to resolve a misplaced iPhone which was turned into the police station and to contact us with the news to where to pick up. Efficient and nice!

Breakfast selections limited but items prepared were good. Lounge snacks limited and did not have beer, only wine and soft drinks. Coffee is the morning was nice to have available.

Excellent location!! Front of hotel near Takase River. Walking distance to Pontocho Alley, Higashiyama, Geisha district, great shopping malls, Samurai museum, Nishiki markets and more!! Lovely quiet lounge area on Lv 3 where free daily refreshments can be enjoyed after 2pm. Evenings has an exterior fire pit, weather permitting. Staff are Wonderful throughout the hotel. Foyer area , level 1 you will find Blue bottle Cafe which makes great coffee (oat milk available) Masters Bar/restaurant with great food & prompt service. A few other shops too ( dessert, Incense sticks)

Difficulty getting a taxi on morning of departure, even after booking with staff the night before.

Breakfast is fantastic, specially the japanese option. The location is also great, very strategic for people discovering Kyoto on vacations. The room was great, very comfortable to get a nice rest, and a good bathtub for the evenings. The lounge was also nice to visit after our long days outside to grab a drink and relax a little before or after dinner.

The floors were not as clean as we would have liked, and the counter staff at the 8th floor were not very attentive as in our previous hotel in Tokyo, it was not bad, but I expected more from the hotel. The staff on the ground floor and at the breakfast area were great. Anyway, there was nothing wrong with the service, I just got spoiled from the previous hotel as the staff was on another level.

It appears that 'The Gate' brand delivers consistent quality and service befitting its 5-star rating. We stayed at the Asakusa location of this hotel prior to moving to the Kyoto location, and are impressed by the identical high-quality accommodations and service we experienced at both locations, from the room and overall hotel amenities, breakfast that includes an authentic Japanese bento box offering, cultural programs free to staying guests, and most of all, the hospitality and competence displayed by the staff. It is located close to the Ponchoto alley and within walking distance to the geisha district; also close to train stations.

The rooms are on the tiny side but this is more than compensated for by the positives as described above.

Good location, busy area 5 mins from subway. Nice amenities and PJs in room. Wireless screenshare available on tv

Not great service in the bar, everything else perfect