beautifully presented rooms with huge comfy beds - and two pillows. the room was a little on the small side, but we could book a larger room. fantastic free tea selection. didn’t book in the breakfast. bathroom was very spacious and lovely. the staff were very helpful and the hotel is perfectly placed in the city centre at the top of Pontocho St but in a little quiet corner. we booked far enough in advance that the hotel was very well priced.

only comment would be the awkwardly placed light switches by the bed! very convenient to have them so close, but we did turn the lights on by mistake with our heads in the night!

The hotel was clean , in an excellent location. Our room was a little small but we managed. Shopping, restaurants, attractions- everything is close by. (Walking or from nearest bus station ). Complimentary tea (many varieties) and coffee in the lobby - all day - nice to have a refreshment before or after sightseeing. Bed was on a hard side, but I like it that way, so I was happy. Shower had a strong water pressure, hotel provided all toiletries. Staff is very friendly.

Laundry machine. Do not do laundry there. They have washer and dryer in one machine and it takes forever to dry clothes and even after 3 cycles, jeans are still damp, we had to hang them to dry overnight.

I stayed at Aru hotel for 5 days with my husband. We had an amazing time. Impeccable clean and spacious rooms, the view from the twin room was spectacular. Free coffee, premium tea and detox water in the lobby. The staff was super nice. Wonderful experience, we can only dream about this type of room and service at this price tag in Europe… Location was a 10. Bus stop was a minute walk and you can also walk to many beautiful sights in Kyoto. Very lively area with lots of restaurants and bars. Wonderful scenery. I hope I will be back to Japan, Kyoto and this hotel. Thank you.

The location was amazing, very walkable to so many things (Nishiki, shopping streets, restaurants, Pontocho, Gion). Drinks (coffee, juice, tea) were available in the lobby for free daily. Has a rooftop lookout, we ate breakfast up there one sunny morning and had a great view.

The king bed was very firm.

The hotel was clean, comfortable and in a great location. My room was well appointed and an average size for Japan standards. The staff were extremely friendly and helpful. Breakfast was a good value for the price.

Nothing other than I think I was charged to store my luggage for the day, but it was a reasonable fee.

Beautiful room and hotel, PERFECT location, so affordable for the area we were staying in- the pictures don’t do it justice! All staff were extremely accomodating and so lovely. I will definitely be recommending Hotel Aru Kyoto to any friends visiting in the future!

It wasn’t so much a ‘dislike’, but perhaps providing a second thicker pillow would be beneficial as it was slightly too hard. However, that is a personal preference thing.

fantastic location, rooms and hotel were very clean, spacious for japan, nice bathroom amenities. would return to the location if visiting again. we had friends staying downtown that were loving this area too

bar wasn't open to use drink voucher

We appreciate the attentive waitress. She was very hospitable. Good and clean facilities in the room. The selection of beverages was excellent, especially the tea. Enjoyed the breakfast. Top-notched location.

The location was excellent, within walking distance to fantastic attractions. The staff were exceptionally friendly and helpful.

The bed was uncomfortably firm, and there were limited pillows provided, but the convenient location made up for it.

Great location. Close to many eateries and access to temples. I was on the 6th floor so great view of mountains. LOVE the bathtub. Comfy bed.

Only problem was the pillows. They are hard but that seems to be normal in Japan.