This is our second time staying at Cross Hotel Kyoto since we enjoyed our previous day immensely. The hotel is centrally located within walking distance to 3 subways stations and bus stops, multiple food options, full range of shopping. Pontocho Alley, Nishiki market and Gion district are very close. There was some confusion regarding our rooms during our stay, but front office manager Mr. Rui Ogata-San was so kind and accommodating. He and his staff were so thoughtful and supportive to make sure our room was clean and comfortable. During check-in, I witnessed a very rude guest making demands and raising his voice asking for unreasonable requests such as switching his room for less pay and asking for the “rules to be changed”. Mr. Rui Ogata-San and his staff were extremely patient, listened to his (unfounded) complaints, and handled his poor behavior extremely well. The room was clean, spacious. We opted for a room with the view, with the view of the Kamo river and mountain. The breakfast had fresh western and Japanese options. We will definitely stay here again, as this was our favorite hotel of our two weeks stay in Japan!

What an amazing location, on a side street just seconds to the action! rooms were very spacious for japanese hotel rooms. we had a nice view towards the river, and the bed was comfy and had plenty of storage. Bathroom was awesome. BEST: the breakfast!! wow we looked forward to this every day, and even ate light dinner so we could enjoy the many offerings in the beautiful restaurant space off the lobby. Staff were super friendly and efficient and always greeted you. The restaurant host was extremely helpful and nice. we stayed 4 nights but could have stayed a month!

Staff were extremely helpful and welcoming from the moment we walked through the door. The most amazing and comfortable hotel I have ever stayed in. Overall beautiful aesthetics combining traditional Japanese with contemporary - the spacious foyer complete with comfy chairs overlooking a stream and raked sand garden with complimentary coffee and bottled water. The room had the most amazing contemporary Japanese style bathroom and was impeccable throughout - I could not fault it. The most comfortable bed I have ever slept on. Slippers and PJ's provided. I never use hotel shampoo etc however this time I did as it was of a high quality and they even provided bath salts for the extra deep luxurious bath tub. The restaurant served up the most extensive breakfast I have ever seen including Wagu steak and everything else imaginable through to Tiramisu. The only thing I didn't like was having to leave. I will definitely be back and would thoroughly recommend this hotel.

Nothing at all.

Easy checkin with a pleasant group of staff. Theyvweree very helpful with recommendations and answers to questions about the area. Nice roomy lobby with a nice view of a water scape and access to free coffee and tea. We did the buffet breakfast a couple days which had a wide variety of food choices. Stayed in a corner room that was a great accommodation with wonderful layout, comfortable bed and pillows. All the amenities needed for a stay, even umbrellas. Dual sinks, refrigerator, Toto bidet and large shower. Checkout was a quick and easy 2 minutes. Close to Pontocho Alley and Neishiki markets along with rail stations to nearby cities and points of interest

Only thing I would suggest is to have a few wall hooks in the bathroom to hang wet towels and maybe a couple hooks on entry walls for hanging a jacket or hat etc .

1 staff are 1oo% amazing. Attentive, gracious, eager not just willing to help. 2 Room. Space, cleanliness, comfort, quiet. 3 Location. Wow! The natural beauty you created with a garden views through glass walls in your lounge area made us feel we were in the country not the heart of a city; coffee in the lounge all day was superb, a real morning treat to sit while enjoying the garden; canal lined w cherry trees next door, River two bocks over, walking distance to so much including really fun eateries. Thank you for such a pleasant stay.

1 I might have enjoyed a bit softer bed and fluffier pillow. But that may just be an American thing! And it didn’t keep me from sleeping off 13 hours worth of jet lag!

The location is great, steps away from lots of restaurants, cafes and shops but the hotel is on a quiet street off. The interior design is cool with a lovely lounge area, with a view of a small rock garden. They also display local arts and crafts. The rooms are well appointed, and well designed. The staff is excellent. Lots of staff at the front desk so never a wait. They helped with suggestions for restaurants and local shops. They were friendly, welcoming and responsive. There is also a great full breakfast each morning with lots of variety. I highly recommend the Cross.

Very central location, right in the middle of an area of bars and restaurants and a short walk to old town Kyoto. It was a great base for exploring the city. The room was clean and modern. Beds were comfortable and the shower was powerful. I would stay here again.

This hotel would have been excellent if there was an overhead shower in the bathroom too (not just a handheld on the wall). The bath towels also could have been bigger! The self check in screens didn't end up being that much quicker to use as you had to fill out personal information (like home address) on a slow interface.

Location is perfect - central, lots of restaurants nearby, easy walk to the station and convenience stores. The room was very comfortable and bathroom spacious (for Japan).

The breakfast was a bit basic and could have offered more choice. The layout is very poor- everyone walking by and picking up food are all squashed in one small area making it an unpleasant experience. The coffee machine was unreliable and created big unnecessary queues.

Cross Hotel is a spectacular building, located very close to the hustle and bustle of central Kyoto. Despite the location we experienced a quiet and relaxing stay here. The breakfast was fantastic with Western and Asian options. The staff were so friendly and helpful - it was disappointing to see some tourists not reciprocating this back. The room was slightly small but unless you’re planning on travelling to Japan to then spend most of your time in your room, this shouldn’t be an issue. The hotel was spotless, highly recommend.

Slightly pricier than we would have liked, but the location, cleanliness and breakfast did justify this.

Cross Hotel Kyoto is in a convenient location few minutes walk to the Sanjo train station and also the bus stand. Right in the centre of the busy shopping district and close to Nishiki market. The rooms are clean with great amenities. The seperate toilet and shower facilities were convenient with great shower pressure and hot water. The breakfast was varied with a good spread of continental and Asian dishes. The lobby was spacious with lots of seating and you could avail of tea/coffee through the day. Service was courteous and attentive. Would definitely stay again on our next visit This hotel ticks all the boxes