The rooms were clean and a good and comfortable size. The breakfast was wonderful. I really appreciated the hotel's small efforts to provide free sustainable, recycled plastic, paper wrapped, toiletries and aluminum water bottles. The staff was really welcoming, helpful, and responsive.

The beds and pillows were decent but not super comfortable. One of our entry light bulbs was not working. The shower divider doesn't fully separate between the shower and the rest of the bathroom so the water gets on the bathroom floor. Other than those minor things, we had a great stay and enjoyed ourselves.

The good experience process started with manager Mr Matsushita when we booked an ordinary room. He offered to upgrade us after we requested a high floor. The upgrade was totally worth it. Concierge Ms Oi then helped us with luggage and information. Both were cheerful, respectful and professional. We also enjoyed the staff in the executive lounge. We like to commend the executive lounge host Ms Wakaomi. When we visited the lounge , we saw Ms Wakaomi hard at work and yet took the time to ensure our comfort. Even Ms Wada from the in place cafe was very nice

We do not have complaints about any staff. However, there should be a communication card on how to use the toilet as the words on the bidet button are too small.

Spacious room Access to swimming pool Good location near to Don Don Donki, konbini, and pharmacy stores.

The staff insisted that our room charge did not include breakfast on our 2nd morning. We told them that we had no issues on the first morning and they insisted that it was due to staff overlook on the first morning We had to hand over our phone showing our booking indicating that breakfast is included for them to bring to somewhere for validation. After some wait, then the staff just told us that our rate indeed includes breakfast. Almost 20 to 30 mins later the staff then tried to do service recovery to say they will waive off my kid's breakfast charges for my stay. It's rather disappointing to experience this as its our return stay

This is my second time staying here and perfect for family travel. The breakfast buffet is exceptional-the best I have had in Japan. The room is spacious, comfortably fitted two adults and two kids. The staff members are friendly. I asked for a shower cap at the front desk and the staff insisted on sending the shower cap to my room directly. The hotel location is perfect-just a few minutes taxi ride from the Nagoya station. I’ll definitely stay here again.

Well known brand delivers to expectations. Location might be far from the station for some, especially if carrying big luggage. However, there are many good budget friendly eateries and restaurants around the area, plus two Family Marts right beside it. There’s a Sugi tax free store and Don Quijote store a stones throw away, for your bring-back-home finds. One can walk to the main Nagoya Station (it’s a good 15 to 20 minute walk), but the nearest subway station (Fushimi) should also suffice. Breakfast has a good spread, however, like nearly all hotels in Japan, the choices never change daily. Room is larger than the average room in Japan, for the same price range. Staff service is exceptional, quick to respond to our every request (extra sheets, etc), and nearly everyone can speak English fluently. They can also hold your luggage for you if you have 2 legs in your itinerary (we stayed for a few days first, then went to Kyoto, then came back to Hilton for another few days). This was definitely a plus, since we did not need to bring all 3 luggage with us and we did not need to rent a storage locker in the station.

Breakfast options never change, as is the custom in most Japanese hotels.

The staff were all extremely friendly and helpful. They provided restaurant suggestions and made reservations for us. The rooms were spacious and comfortable and my husband was really impressed with the gym. Breakfast was amazing- I wish I were hungrier to take more advantage of all the different types of food. We only stayed for one night but would have stayed longer if we could. There is so much to do in Nagoya and we only touched the surface. Hope to return in the future!

Nothing I can think of.

The hotel was easy to find and it is located close to a bus stop and a train station. There is also a convenience store right across the street, and there are quite a lot restaurants nearby. Staff was very friendly and helpful. I think it has one of the best services out of the hotels we've ever stayed in in Japan.

Comfortable stay, friendly staff, everything you need available inside or near the hotel. Pool was great to cool off in the summer heat.

Location was pretty convenient, near a station, but getting to most places took 20 minutes walking or a short subway ride. More of a "business" feel than a personal experience, but still very suitable for families.

The room was spacious and comfortable. Staff at reception were exceptionally helpful, and always smiling. Johnny the Hilton Ambassador was also very helpful. Buffet breakfast had many choices and catered for both Asian and Western customers. It was a pleasure to stay with the Hilton Nagoya.

Nothing

Conveniently located with great restaurants/cafes/shopping close by. Beds were super comfy too!

I wanted to send my luggage to my next location in Kyoto. The concierge asked me to write the address on the dispatch slip. I had 4 luggages to send and there were 4 slips to complete. I was coming from Osaka and the previous hotel gladly wrote the dispatch slip for me.