We ended up with a room we really, really liked. When we booked a few months ago for a late September 2023 stay, we could only book a Japanese room on booking.com. When we arrived at the Toya Kanko Hotel, we were able to pay to upgrade to a Japanese-Western twin room on a high floor, the 6th floor. From memory it was about 6600 yen in total to upgrade for the 3 nights (on top of the previously quoted 59,400 yen). (As with onsen resorts there is also a small daily onsen tax.) The room rate included a smorgasbord breakfast which had both Japanese and some Western food. There was a huge diversity of Japanese food. Don't expect to find European pastries though. The Toya Kanko Hotel is on Lake Toya, with just the pedestrian promenade separating the Hotel from the Lake. We had superb views across the Lake to the islands within it. The room was, overall, quite large by Japanese standards, with an entry foyer, bathroom, tatami room with twin beds and a Japanese dining table and seating and, finally, a sitting area with two chairs and a table, for viewing the Lake through the large picture window. I know some reviewers have said the decor is "dated", but we found it charmingly retro. The tatami and sitting areas were very calming. The location was excellent, being on the Lake and close to the departure point for the Lake cruises and powered swan boats. We were travelling by train in Hokkaido for 3 weeks and the Donan Bus met our train arrival at Toya Station and took us up into Toyako Onsen where the Hotel is. We got off at the Bus Terminal, next to the Tourist Information Centre, but there is another bus stop immediately in front of the hotel entrance, which is more convenient if you have luggage. There is a convenience store (Seicomart) immediately opposite the Hotel Entrance and it has long hours. The in-room fridge was excellent and moderately large by Japanese hotel standards.

It's worthwhile noting that the hot water for drinks (green tea provided) came in the form of a thermos which was replenished each day with hot water. I think an electric kettle would also be useful, as found in most Hotels. The bathroom was compact, but we were happy to have the extra space in the main living and sleeping area.

comfortable stays is a great hotel with beautiful hot springs and a great location close to tourist attractions. The bus stop is right in front of the hotel. There is a bus to Sapporo opposite the hotel. The room is very clean and comfortable but furniture a bit old The hotel staff is very polite, friendly and helpful. Buffet breakfast is good , but the dinner is not suitable for our taste. We were very disappointed. There should be a menu for us to choose. Overall it is good

Dinner is not suitable for our taste. We were very disappointed. There should be a menu for us to choose.

Nice, old-school hotel on the shore of Lake Toya. Basic Japanese style rooms (get a lake view one) with comfy futons and standard (small, plastic) bathrooms. Basement onsen was good (for an older hotel) and has all the classic old onsen hotel amenities (amusement area; lobby lounge overlooking lake; shop, etc). Food wasn't too bad, considering the price. The staff were very friendly and helpful.

it's an older property, so hallways and common areas are a bit musty. Lots of tour bus crowds checking out at once - try to stagger your check out to avoid this if you can.

The view to the lake from our room is splendid. It is a wow when we open the curtain in the morning. We also like the onsen in the hotel, as well as, the dinning area; large and very spacious and breakfast is good too. There is ample parking space but need to come back early.

5 of us occupied a big room. The room size is great but the toilet is too small and is located at the entrance. It makes the entry to the room a little challenging as space is taken up with sink on the right and toilet entry on the left.

Check-in staff and restaurant staff were friendly and efficient. Older hotel. The view from the room on our upper floor was amazing. Had a traditional room with comfortable futons. Unlike many hotels nearby this hotel looked directly over the lake and was right on a nice lakeside pedestrian walkway that had various tour boats, swan boats, etc. avail for rent. The men had an indoor and a really nice outdoor garden onsen to use. The outdoor onsen had a section of very hot water and one a bit more comfortable to us amateurs. We were treated to a fireworks show over the lake at night. (As another reviewer pointed out this hotel enjoys the first half of the show and to see the second half you would have to leave your room and walk on the pedestrian sidewalk around the corner ). Meals are in a large basement very brightly lit banquet room that accommodates tour bus groups. We enjoyed a very good set meal for dinner with a nice sake and a not so nice sake (avoid the sake with the beautiful lake toya photo). The large ( almost exclusively Japanese ) breakfast buffet was fine and had lots of options. Certainly not as elegant as many of the breakfast buffet spreads we enjoyed throughout Japan but certainly enough options. A cute "hand onsen" out front of hotel. Very nice stay, great value, and would definitely recommend this hotel.

The super bright lighting in the "large tour" group banquet room for meals

Car parking space available. Easy to check in and check out. Staff was friendly and efficient. I booked the Japanese room with beds and facing the lake. Beautiful view of the lake and the mountain. The hotel also has on site onsen. And they kindly provide yukata and slippers for kids so that they don’t feel left out. Also tried their Kaiseki dinner. It was prepared for our allocated dinner time.

Nothing

Our room on the 7th floor had a lovely view of the lake and the night fireworks. The hotel was right in the middle of the Main Street, so we were near plenty of food options, convenience stores, and the lake. The room was comfortable and large, and the toilet felt pretty new. The staff would set up the room for sleeping while the guests went down for dinner. They had private onsens available for booking, and it was easy to do so.

Included breakfast and dinner was decent, but can get crowded with tour groups. Parking was free, but not sure if it'll become difficult to get a lot if you return to the hotel a bit later than everyone else.

Very classic and nostalgic, super friendly and welcoming senior staff making you feel like coming hom seeing grandparents. Great location, splendid view of the lake from the eoom. Offers a great variety of activities from hot spring, sauna, bed rock bath to fireworks on the lake, you will definitely not be bored during the night. Souvenir shop is also very good.

Not enough power socket, and the position of power socket is not very convenient.

A lovely onsen hotel overlooking the lake. The lake view from our room was wonderful and you could also see the nightly fireworks. Good food and plenty of it. Helpful and friendly staff. There is a bus stop outside the hotel where you can catch a bus to the Usuzan ropeway. Private baths are available for hire at an additional cost. This is a large hotel used by tour groups, but we didn't find that a problem. Good value for money. There is a shuttle bus to Toya station and when we left the staff waved an Australian flag to farewell us!

All good

Good location, near to convenient store and restaurants. Love the cave onsen.. Traditional room with futons, might seem old but it's cosy and rustic feel. Additional wash basin outside toilet. Staffs are friendly, daily housekeeping. Hot, cold drinking water are refilled daily, towels and yukuta are also changed daily. Staffs even set up the futons bedding when we were out.

Maybe should consider to refresh the hotel...make it more modern and new. The bulky door key... should replace with card