Large, comfortable rooms - this was probably the largest hotel room of our entire stay in Japan - with views from upper floors. The hotel is very well located to explore Osaka and for excursions to nearby cities (Nara, Himeji, etc.): it is directly connected to Osaka Station, JR lines and the metro by underground passage, convenient on rainy days.

The interior design of the hotel is a bit outdated (think Pretty Woman) and uses too much carpet.

The area in which the hotel is located is well lit, making it a lot easier to walk around at night at feel safe while doing so. The hotel is also located near Family Mart (convenient store), an ideal spot for quick convenient store meals and errand runs. The staff were friendly and helpful for asking directions. The rooms were spacious enough to lay two luggage’s out between the bed and the wall.

The kettles in both rooms had a bit of lime scale in it.

The hotel was in a perfect location in the city.. the staff were very helpful and informative. I would recommend staying at the Elsereine Hotel. The room was very comfortable and well-maintained by staff..I would definitely recommend this Hotel.

The breakfast buffet was underwhelming. I would not recommend adding it to your stay at the hotel.

I loved the location, size of the rooms and how clean everything was. There were restaurants and subway entrances all around which made it super convenient as travellers. The staff were also very accomodating. We had a full daytrip planned with an overnight stay in Hiroshima. They were able to hold our suitcases until we returned back to the hotel to continue our trip in Osaka.

Spacious rooms, hotel connected to train stations & metro via underground even though it’s a bit of a walk. Staff were always friendly

Breakfast was ok but not amazing. Would probably skip the breakfast option next time if I stayed again

The location is close to the train station, there is a underground business area near the place provide cheap food and good currency rate exchanges, I had fine dining at the hotel resturauant, they had this seasonal mushroom set is beyond my expectation.

nothing.

Great location, very convenient - hotel elevator connected to underground walkway which linked to train/metro stations, and have hundreds of restaurants. Bright and well maintained hotel lobby and seating area. Rooms are clean and comfy, and not too small.

Clean. Spacious room. Breakfast / restaurant available at hotel. Close to train stations, food, shops.

The booking.com website says they have laundry facilities. However, this was not the case, which was my main dissatisfaction as I specifically wanted a place with laundry on site.

The staff were very friendly. Very close to trains and metro. Room was a decent size, clean and comfortable. Good selection of cosmetics in bathroom. Shower was lovely.

No gym, pool etc.. for the price. No water in the room and only an ice make in the hallway.

Helpful friendly reception.

Quite complicated getting from the train station to the hotel and further than expected. Looks to be an upscale hotel from appearances but the room for a family of three was not that well organised with an unnecessary small table cluttering up the limited space.