Single room was more than adequate — larger and more spacious than many single room business hotels of major cities in Japan. Very clean, comfortable sheets and blanket. Room and toilet and bath were perfect. Communal hot bath at level 1 was also nice, especially to warm up in the autumn cold. The best bit of the hotel was the dining area at reception: free coffee (and tea) all day, free alcohol 5-7pm (!), free onigiri 8-10pm (!!). I didn’t have any alcohol, but the onigiri as a snack was appreciated one evening. (To be fair, such good food in Kobe and especially around the hotel, the onigiri wasn’t really needed). It was simply a nice space to unravel — if you could peel yourself off Japanese tv in the room! Service is generally good. The location is fantastic— not too far a walk from Sannomiya Kobe station, walkable from Shin Kobe though quite a distance. Walkable to Kitano district. Lots of food options, all around. Walkable to port area. Best of all, walkable to start point of Kobe marathon 😄

Windows doesn’t seem very sound proof. I could hear crows cawing and ambulances but once I turned on my white noise machine, it was ok.

My decision to stay here was influenced by a previous stay at Hotel Sui in Kobe which is the flagship hotel. That hotel had bigger rooms, a great location, and extremely helpful staff. Kanda location is very different. I've stayed in APA hotels many times and was thinking it would be a much different experience. It was and was not. The hotel itself was well-maintained and the free coffee/tea offered in the common lobby was a nice alternative to very small rooms. This hotel is just a tad better than an APA hotel experience.

Very small rooms.

Great location in Sannomiya, within walking distance to Shin-Kobe Station. The staff were incredibly friendly and helpful. My wheelchair-accessible room was spacious with a large, well-designed bathroom. Highly recommend this hotel, and I’ll definitely book again if I return to Kobe!

Free drinks at 5-7pm, free onikini at 8-10pm. Small Onsen on the ground floor. Love the black out curtain! 100% block out the light. Staff are friendly.

The walls around the toilet were not clean. It had many blood spots on it, which I needed to clean it as I had a toddler with me. The fridge was so small, it can only fit a few cans of drink.

In spite of the language barrier, the staff went to great lengths to communicate and fulfill our needs, always with a smile.

Nothing! Everything was just perfect. Excellent service for a very reasonable price!

The hotel was very cosy and I loved the private bath area. The hotel also had free snacks and coffee. I highly recommend this hotel. I thought the hotel had a cool atmosphere. You could definitely hang around reception and mingle with other people so it is a social hotel.

Nothing!

The sento was great! The view from the top floor is outstanding. The staff was very friendly and helpful. There always seemed to be someone on shift with good English making my time much easier.

Great location, great breakfast, clean rooms with everything you need. Wonderful helpful staff.

Nothing, it was great!

The lobby facilities : coffee machine, water dispenser, and microwave. It's possible to eat your own food in the lobby.

The spa is not too big. Very expensive during weekend!

The staff were very friendly

The pillows were hard