We booked 3 nights during spring, we had a wonderful walk early morning in the Sakuranomiya Park nearby. Location was so convenient for our plans, the room was fairly wide for the 2 of us and for our 2 big suitcases. Cleanliness was up to the Japan standards, amenities were more than enough, and the free facilities were beyond our expectations. The staff made our stay wonderful as they greet us in and out everyday, helped us with the money coin exchange to use the laundry room, answered to all our questions and requests during the stay and assisted us with calling a taxi on checkout.

There’s no sensor in the elevator it closes very fast

This hotel is beautiful, the communal areas are lovely and the rooms were spacious with a really nice big Japanese/onesen style bathroom. Place was very clean and the staff were very helpful. Location was ok, it felt a little bit off the beaten track, but wasn’t too far from the station I’d say about 8mins walk. It’s on the Osaka loop line and just 2 stops from Osaka station. Also a 25min journey to universal studios. There’s restaurants, convenience stores and a nice park close by so still has everything you need. The best part about this place was the massage beds! Such a nice treat and completely free to use. After a lot of travelling this was perfect!

The breakfast wasn’t great. There was no choice at all and due to a food allergy i really couldn’t eat much of it. This was quite disappointing and we only eat there one day and found breakfast else where for the rest of the stay It would be very easy to offer a choice of maybe 2 or 3 options or maybe offer a bit of a buffet service to add some variety. The location may not be for some if you want to be in a lively area. Not a big problem for us.

The location was nice, quite, felt safe, walking distance from Sakuranomiya station. The breakfast was a ready-prepared, changed a little daily and was tasty. Two massage chairs in 4F were relaxing after our long days walking. The bathroom in our room was the biggest we had during our 2-week-stay in Japan.

The other elevator is super small for three people and big back-bags but works fine when you are without luggage. The doors close at midnight and you can’t enter with a key card afterwards but you have to arrange staff to open the door and there’s an intercom by the door.

Perfect hotel to stay in. . The hotel was spotless, very large and clean rooms , very comfortable beds and pillows, Bathrooms super clean, large and all new staff- it is like is taken from a fashion magazine The reception staff spoke English and are very friendly and helpful. Honestly this hotel should be 4 stars. Massage chairs free to use- highly recommend. The hotel is close to stations and a minute to the river offering nice fresh walks. I wanted to stay more days but our time was limited. If visit Osaka I would definitely stay again

Nothing. Everything was perfect

Spacious room with nice bathroom. Hotel staff is very friendly, can speak English, Japanese, Chinese and other languages. There was a set of amenities for everyday, which was very useful. Helped us to check in earlier, so we could rest right after long flight. Also, helped with finding an adapter to charge the phone.

Cleaning staff is a little bit noisy in the mornings, and since the walls are thin everything can be heard.

The location seems unattractive on walk from station, but is GREAT being so close to the river, especially at blossom time. We had a good river view from room. The castle is a nice 2km riverside walk. The room was very spacious for Japan. Some useful facilities, including Espresso coffee m/c downstairs. Friendly staff.

Very limited English spoken or displayed in this area (e.g. restaurants).

Staff was amazing! They were very welcoming. I loved that. Their massage chair was OUT OF THIS WORLD. The best ever. Coffee was avaliable at the lobby. Room was clean and very comfortable. Area nearby is great! Had a fridge, microwave, TV, AC - Everything perfectly fine! I would definitely recommend this hotel to anyone!

The only DOWNSIDE it was the bed. We got a sagged bed. I was kind of sinking in it, but manage to find a position where i could stay solid and comfortable enough, but had to be careful. Good thing is that we were staying only for one night. If i had to stay for longer, i would have asked for another room, but i was fine. OH and elevator doesn't have that sensor that detects someones between doors, so watch out!

We loved everything about this hotel. We arrived early and they took our luggage as we went off to explore, when we returned, our bags had been transferred to our room. The room was larger than expected, spotless and very functional. There was a massage chair we could use for free in a common room, very nice touch. There was a common area that was spotless and we had a take out dinner there. When we left they took our luggage while we toured, waiting for our train. Great service.

Can't think of any complaints.

It's good that we can take the breakfast in the room. The toilet area is fantastic. Room is wider than standard 3-4 starts hotel in Japan. The whole hotel still looks new.

I was told by the staff that there is no available parking at the hotel. I paid for my parking fee. The good news is, there's coin parking in front of the hotel.

Most luxurious room of our entire trip, despite being budget friendly and one of the cheaper places we stayed at. A very nice surprise! Super friendly staff as well. Although they didnt speak much english, they did their utmost to help us. all necessary info was available on paper in english

A bit of a walk to the castle and main sites, but we didnt mind