Great location, a short walk from the station. Room was not massive but certainly not cramped for a couple. We enjoyed our stay. We even got our washing done! Good value for money.

Not much. Some better directions to walk from the station to the hotel would be useful. After the first time, it’s really easy.

The hotel is located inside the market right next to Umeda station with great bars, restaurants and shopping around within walking distance. The rooms are good size for Osaka. But the best part is the staff. They are very helpful. Speak good English and welcoming. I think without the staff, this hotel would have been just a three star hotel but they made it more special. The breakfast, to my surprise, had a great selection of Japanese food. I wish there were more western selection but overall very good as well

The spa was crowded most times. Given the size of the hotel, I would not depend on it

Great Japanese breakfast buffet. Nice onsen with heated stone therapy and cold room with no extra charge. Umeda station within a couple of blocks. Mall with shopping and many food choices right next door. Very quiet room. Luggage storage and laundry facilities. Beds are on firmer side.

Staff in reception area who stop you at the elevator requesting your passport when checking in with luggage in hand are a bit off putting. They don't invite you to even get close to the reception desk or have a seat in chairs first. Every time you use the elevator it stops on the 4th floor which is the reception desk floor and they look at you as if they are providing security for the hotel. Checking in and out for spa is also very cumbersome with many steps and people directing you so you can pass through security gate coming and going and sign in and out on machines. Not sure if they have outside guests using hotel and spa, but both processes could be improved.

We loved the little details, such as the choice of choosing scented oils for your room, the facemasks, and that they had bottled water in the rooms that were replenished every day. It was great that the hotel had laundry machines accompanied with technology that allowed you to view from your TV whether a machine was available and how much longer it had left on its cycle. We loved the public baths and hot stones, and really loved the private baths and sauna which we booked twice during our stay. Really happy that the public baths were tattoo friendly!

Rooms were a little dated for our taste and slippers didn't feel very nice against the skin compared to other hotels that we've stayed at.

Room I stayed was so spacious, and I liked the size of bed. Also the public bath was new and clean, I enjoyed it so much and wished I had more time! It is not right in front of Umeda station but you can easily walk from/to the station.

Nothing

Location and service of the hotel is really good for anyone who likes to have an awesome time partying, eating and relaxing after lots of exploring. Just have quick or long dip in their public/private spas and saunas from 6am to midnight. Note: (only to customers staying in the hotel can access these facilities and private rooms is additional fees.) Vending machine and ice machine in the laundry room, coined/suica card and other recommened cards on the touch screen are other ways to pay. washing machines does wash and dry no need for extra detergents or softners Love this place.

Terrific location, very clean rooms and friendly and helpful staff. Short walk to shopping and Osaka station.

The breakfast was very Japanese, not even cutlery supplied.

The hotel's location is excellent, in the Umeda area. It's a 5-minute walk to Hankyu Department Store. The hotel offers great service and facilities, and the staff are very welcoming. The room cleaning is done very punctually. It's a very pleasant stay experience.

Very nice modern hotel with morning buffet service. I liked the facilities, rooms reasonably sized and there is spa access included with hotel accommodations. I really enjoyed the morning buffet. I also like the layout of the room where there is a separate room for toilet and shower stall.

Main downside was getting to the hotel after getting off the train. There isn’t signage after getting off the train and I tried to follow the transportation information for the website but was still lost on the first day. There’s no vehicle access to the side road. The hotel elevator can get packed as well in the morning when people are coming down for breakfast.

That the rooms were spacious & they cleaned the rooms everyday, topped up mineral water bottles and changed towels.

It felt like the staff were fobbing off work to the automated machines. Why not set the machines before the staff and let them take the passports from Guests (as is usual) and do the necessary with the machines instead of walking guests to the machines and helping guests work the machines. It seems like a pointless and extra step for guests. Just handle everything for guests and give them the breakfast vouchers of whatever it is that is necessary and be done with it.