I would like to thank the staff for the great care they took with my dietary requirements (coeliac). The executive chef and the staff who spoke to me at dinner and especially breakfast went above and beyond my expectations. I am so grateful to the executive chef who created a specific breakfast menu for me. I greatly appreciated this and was in awe of the overall attention to detail. And the food was delicious and healthy. The outlook from my breakfast table was gorgeous with a beautiful view of the mountains and trees, very peaceful and calming. I also found the rooms to be very clean, spacious and fascinating with tatami on the floor and ceiling. There was so much thought and attention to detail to the decor which I admired. I also slept very well after using the hot springs private bath. Overall an excellent, relaxing stay.

On booking.com I don't recall seeing free shuttle bus from Sapporo station. Maybe it was there but it wasn't obvious to me. I caught the public bus which took longer and a lot of stops. I found out about the free shuttle bus when I arrived and caught it back to Sapporo so please make it more obvious on booking.com of the free shuttle bus.

The staff were very friendly and helpful. They make you feel super welcome. Facility is very clean and beautiful. DO NOT miss the breakfast or dinners they are amazing. The surrounding area is fun to walk around but might have more to offer when not in winter. Although I would still recommend winter, especially if you're a skier. If you want a quiet mountain break, this is the spot.

Absolutely nothing. I really can't recommend this place more.

It was a very, very beautiful hotel and room. The yukata had several sizes. The meals were great (as long as you like fish).

The location is great, for Jozankei, but the town can be difficult to get to/from from Sapporo. We didn’t know that there were private shuttles that could be reserved. The buses were fairly crowded and taxis difficult to get. The facility did not allow any check in before 3 pm but then there was a long queue and lots of people waiting in the lobby. I thought that could have been better organized but they did allow us to leave our luggage there when we arrived early.

What a wonderful experience staying at JOZANKEI Onsen Yurakusoan. The Onsen in the room was great! The public Onsen was great and the private Onsen were great!! The food served at breakfast and dinner was bountiful and there were extra snacks and late night free ramen supper around the hotel. It was relaxing and tranquil. The surrounding town is nice and small, a few convenience stores and food stalls, a small waterfall and just beautiful scenery. We went during winter and was able to take in the beautiful snowy landscape. It was surprisingly easy to get to via the public bus from Sapporo station

They only have 4 private onsen which means that depending on how many other guests there are you may need to wait in line. Not a major deal though

It was an amazing facility. The staff were clear when saying when things were open as well as where people are allowed to go. The onsen in the room was lovely as were the private ones. I liked that you didn't have to book them you could just show up and if they were available you could use them. The night time ramen was a lovely surprise as well.

It's not the easiest to get to and when I asked if there was a shuttle they advised me to get public transport however on the day I left I saw a shuttle being used.

The staff were so lovely. Upon entering we were allowed to keep our luggage there and explore the area. When we came back before check in, we had a lovely staff who made matcha tea to keep us nice and warm. We had a private bath as well as being able to go into the onsen. The food was amazing, stayed three nights exploring different menus every breakfast and dinner. It was just constant over eating along with a night snack. Definitely would come back here again just to relax.

Very nice atmosphere. At first I was concerned with the size of the hotel, it seems to have many more rooms than any Ryokan I had known before. But the place is very well designed for privacy and relaxation and the staff is excellent. The room was very comfortable, all details carefully though of.

Oh my gosh.. where do I begin. A beautiful ryokan with both public and private onsens with fantastic winter views. Dinner was a huge kaiseki meal with sashimi, steamed seafood, beef sukiyaki and various appetisers. The rooms and the entire resort was elegantly decorated at every turn. The best part that topped off the day and experience is the ramen offering at 10pm for supper.

the resort was hard to find as one can't see the hotel signboards clearly.

Attention to detail from the design of onsen to the adjustable bedside table ( very soft to reading strength). Great service. Refined dinner and breakfast sets. The public onsen and private ones all have views. Public bath has various types of temperature and cold plunge which I loved. There is also a hinoki soaking tub w view in the room. Overall the ryokan married traditional Japanese style with western comforts so seamlessly. We really enjoyed our experience.

Towels available only in the room.

It was a nice stay and a great experience. We had a room with a private onsen which was nice, but it was an onsen inside the room - we stayed at another property which had an outside one (much nicer when it’s snowing). The food was amazing, a great experience. Staff were all nice and respectful.

One of the bad points was the lack of noise canceling in the room - we could hear everything outside in the hallway, and even people talking in the rooms next door - not great as you’re relaxing in the onsen and you can hear people talking next door.