1. Water park and spa was a big hit with the kids. There is a rooftop spa as well with a gorgeous view of the surrounding mountains. Highly recommend it for snowy winter days. There's also special beauty products inside the spa like peeling gels which many other spas do not provide. 2. Buffet was crowded and the dining hall is massive as per other reviews but the staff do their best to ease congestion and we didn't have to line up very long or wait for refilling of premium food items. More rotation and variety would be nice as everyday was the same. Having said that we enjoyed everything.

1. Dated and old building, some parts look completely abandoned and slightly eerie 2. Rooms can feel a bit hot and stuffy. We needed to open the window even when snowing to get some fresh air in. 3. The tatami mats were quite old and shedding onto our clothing. 4. Tv couldn't connect to Netflix etc so could only watch Japanese channels.

We stayed in a tatami room, quite comfortable. The Onsen, spa and lagoon (pool) facilities are amazing, a typical Japanese hotel resort. The buffet choices are also good despite people’s review of being over crowded, it’s just the scale of the hotel is huge. However, they managed the seat allocation really well. It’s quite old hotel with classic but grandeur design and clean. The view from our room and the restaurant are fantastic. Staff are very kind and helpful. As we are travelling during winter, the location serves our purpose well. It is in the centre towards Sapporo Kokusai ski resort or further west to Rusutsu and about 45 mins from Sapporo city by car.

Nothing significant.

Good sized Western room with good amenities. We had half board and the buffets had a very good selection. The Onsen was beautiful with multiple pools, two saunas, steam room, and cool room. There was never a large crowd in the Onsen. Staff was very nice and efficient.

We stayed two nights. The first night the were several very large tour groups which made the buffet area for both breakfast and dinner a madhouse. The second night had fewer people and the dining experience was much more pleasant.

Onsen facilities are amazing. The best onsen in Japan IMO. Two levels B1 and B2 are loaded with hot pools, saunas, rest areas, entertainment pools, outdoor hot pools. Comparing to other hotels with onsens in Japan this one is the shining star. Restaurant is beautiful with 10m panoramic windows all around you. Fresh fish, nagiri, sashimi, meat, etc. were outstanding. Taking into account the price is reasonable you will not be disappointed.

A little bit far away from skiing area. However, rental car solved the issue. Rooms in the 'old' wing are quite outdated.

Great location. The room is clean, nice view, large and provided many sizes of yukata. Having snack/souvenir shop inside hotel. Onsen is very large and has many locations to choose. The outdoor onsen is stunning view.

Because it is the large hotel, there were crowded with the tourists everywhere. We booked room with breakfast and dinner. Dinner is crowded buffet and not much delicious. Going out for dinner in another restaurant would be the better choice for us in next time.

Very nice hotel with comfortable japanese style room, the futon bed is very comfortable. Excellent breakfast and dinner. There is crowd control during breakfast and dinner time, so, it is not as crowded as mentioned in any other visitor's comments. Very friendly staff with good english in the reception. The hotel is very close to the jozankei shrine and convenience store. Worth the value, will visit again in future !

Huge Hotel located near to Jozankei Bridge with Soba shop, Family Mart & Lawson nearby. Our twin room was huge and came with 2 king size beds. Beds were too soft for my liking and surprisingly for a huge bed there was only 1 pillow. The complimentary cookie snacks tasted good. Channels were mainly Japanese. We had a nice view of the Toyahira River from the window. There was a complimentary 1.5L of bottled water in the refrigerator which was rare in Hokkaido hotels as the tap water is drinkable so most hotel wouldn't provide that. Toiletries were well-equipped but the bathroom was small and squeezy for such a huge room. Onsen changing room was huge but the Onsen hot pools itself were not impressive. Maybe the Men's pool at that evening timing has the better location? The hotel has a arcade, swimming pool and a huge souvenir shop. Breakfast and Dinner was enjoyable coz there were impressive varieties of food, mainly Japanese but some Viet and Myanmese food. There was long queue for the Kaisen bowls. At the Dessert corner though there was only small cakes, fruits, yogurt & dried fruits. No pastries. Drinks stations were well placed in other corners near the seats other than the main station so it was easy to access when you want to top up. Was attended to by an brillant Indian staff at reception when I made enquiries in English on transport to Susukino. She provided clear information on the Jotetsu bus stop opposite & timings which we could wait after check-out. The other Japanese staff were polite and friendly as well. Will visit Jozankei again but will consider a hotel in a more central location near to the park :-) Some less crowded hotel perhaps ...lol

Dining Hall was crowded both at breakfast and Dinner. Many local tourist and Koreans. There were queues at every station. Fortunately the Hall was massive and there was plenty of seats. We enjoyed our stay there but the rain was a damper and we did not have the chance to walk to the Dam non to the Central Jozankei area to visit the temple and Gensen Park. The autumn leaves also has not totally fall in yet :(

The hotel is situated in a convenient location - just a couple minutes' walk from most attractions in Jozankei, including the Footbath of Friendship, Shira no Taki, and Gensen Park. We booked a traditional Japanese room which was equipped with comfortable futon beds. The futons were extremely warm and toasty even in the middle of winter.

The hot spring was rather disappointing for an onsen hotel, especially the outdoors bath. It was too small and the ventilation was terrible, meaning that the bath was so full of steam, visibility was only about 50 cm. It was also difficult to breathe due to all the steam. The buffet quality was so-so. Nothing special or exciting. The highlight of the buffet breakfast would probably be the kaisen-don (seafood rice), but as someone who isn't a fan, it really wasn't attractive at all. The desserts at dinner were absolutely horrendous, though. Not recommended. Best part was the free flow of soft drinks (melon soda, coke, calpis, etc) and orange juice.

Hotel and onsen were quite good . A lot of customers in the restaurant both breakfast and dinner. However the restaurant is very big enough and there were a lot of food stations enough to service customers. Food is quite good and varieties of choices. In December it is dark quickly and we did not want to go outside to have dinner. Buffet at hotel is suitable for us. The room was clean.

Free shuttle is not available for us. I tried to contact hotel to reserve seat 2 months in advance but there is no one to answer e mail.

Everything was super nice, the view was excellent, the food was super good....100% recommend coming back again. Only thing if the faculty updated some will be 5 star.

The interior of the hallway need updated, painted, also onsen's ceiling, wall need updated too, although are very clean.