The hotel is sparkling clean. Staffs are service minded and can speak English. The private onsen in room was relaxing. The food was amazing. It was delicious both dinner and breakfast. The ingredients used for meals featured Hokkaido ingredients. They were cooked perfect although the portion is a bit small.

The hotel is not in Jozankei onsen town. It's a bit off. Luckily we had a car so its not a problem to go the Jozankei onsen. There's not many facilities in the hotel e.g.fitness, laundry, public bath. So there's nothing much to do but to sit and relax.

I was specifically looking for a remotely located hotel with ensuite onsen to finish off my work-vacation in Hokkaido and this was perfect. I had a big window that looked out into the beautiful winter scenery that I could also enjoy from my bed and the onsen. They fed me such good food that my palate is forever spoiled (for the better). The staff are super helpful and all very lovely. They helped me book a taxi to go straight to New Chitose Airport and told me beforehand how much the whole trip would cost which was great for me budgeting. However, there was a toll fee the taxi driver had to pay for himself out of pocket (which I don't understand because that cost was incurred during his job) and although I was able to pay the taxi fare with my visa credit card, he wouldn't accept my card as a payment for the toll, only cash (which I didn't have..). Maybe in the future, the hotel can include this in the instructions for other people. All in all, great experience!

This was my first time staying at a hotel in a Japanese hot spring area, and let me tell you, it was amazing! The room was spacious and very Japanese-style, and the large windows offered stunning views of the surrounding area. I was lucky enough to visit during a snowfall, and the scenery was absolutely breathtaking. I highly recommend coming here during winter to soak in the hot spring while enjoying the snowy landscape. It's truly a once-in-a-lifetime experience.

The Italian dinner was a good experience, but the variety of dishes could have been more extensive. Five courses seemed a bit too few, and perhaps a soup course could have been added. I enjoyed the Japanese breakfast, but I think the buffet could be improved with more choices.

Nice holiday escape; very relaxing & quiet atmosphere, remotely located (in a positive way), friendly staff, delicious food, cozy in house onsen, spacious room.

I tried to communicate with the hotel beforehand about some food allergies and check-in logistics, but the staff kept replying me in Japanese which was frustrating. At the end I had to ask my Japanese friend to help to call up the hotel to confirm everything. On top of that, the breakfast is nice while I prefer more selections from the buffet session.

We had the best stay at Okujozankei. From the moment we pulled up to the property, we were spoiled. The staff were attentive and thoughtful. The building and garden were beautiful. The room itself was clean and so cost. Meals were absolutely delectable and served in generous portions as well.

It’s located in a pretty remote area not nearby Jozankei town, but the peace and tranquility is perfect. Nothing beats soaking in your own private onsen while enjoying the quiet snowfall.

Everything about it 🙏 True Japanese style with a nice private indoor onsen which we used several times during our visit. Such friendly staff and the best Japanese/ Italian meal we had in Japan. Nice big family room with separated Japanese “wall” during nighttime

We love bathing outside in the summertime. From the photos, we got the impression that this would be possible. However, we didn’t really miss it, and we would happily choose the same hotel next time 🙏

great breakfast, very helpful staff, very good wine selection

the dinner was good, but for three nights it was too similar (the same sauces on the dishes), the hotel is very difficult to reach (only by car/taxi)

Beautiful, peaceful, delicious food, friendly staff, the rooms are amazing, in room onsen, beautiful grounds. Relaxing. Spa service was wonderful too.

Maybe a craft class, hiking tour, cooking class, some type of activity if you get bored. We went out and played in the snow.

The hotel is way better than our expectation. Staff; Mr. Ou is the best. He helped us during the check in, dinner and check out. He also gave us the ticket to the Jozankei Nature Luminarie only when we mentioned that we planed to go there. The Italian dinner is great and the breakfast was also very delicious. We got the room that facing the forest and a onsen bath. The size of the onsen bath is quite large. Totally recommended.

Nothing

Room is well planned, tastefully furnished and very comfortable. The Harmon speaker was a real bonus .Breakfast and dinner presentation was a feast for the eye and quality of ingredients and cooking techniques par excellence.

It would have been nicer if we were had larger windows in the room for letting in the Country fresh air during the day. The en suite onsen would have been fantastic if we were able to open glass pane.