The hotel was nice and clean. I liked how helpful the staff was during check in. This Comfort Hotel, though more of a walk to get to, included breakfast which was a plus since there really weren’t many places around to eat breakfast other than convenience stores. It was about 10 min walk to two stations but if you want to get to the kanda station it’s 15 mins. Something to note if you are walking with luggage’s.

Didn’t like there really wasn’t much to see or places to go to around the area walking unless you walked for more than 30 mins. Also, I don’t think many of the establishments around were foreigner friendly. We got rejected from two restaurants even though they were open and had plenty of people eating inside. So if you like a quiet area and don’t plan to walk around/eat around this area it was a good stay.

Buffet breakfast, pyjamas, friendly staff, location near many stations, beds made and towels changed daily, quiet rooms, cleanliness, free toiletry items, 2 pillows on the bed (1 thick, 1 thin), lighting around beds and usb charging ports, air purifier

Needed a little rubbish bin inside the bathroom, no Netflix option on TV, no filtered/purified drinking water inside rooms

We had no problem checking in and out, everything went smoothly. Very basic room but okay for the price. Located in a quiet area to get a good night's sleep. It is a nice gesture for them to put some toiletries and other little necessities at the lobby level so you can pick what you need before you take the elevator up to your room.

Bed and pillow not very comfortable. Small sized room with no wardrobe etc. which is not suprising as this is Tokyo, but makes you think the design of the room could also be somewhat better to provide a little more comfort. The cleaning after the second day was okay but not very good. The front desk staff do not even look at you as you pass by or sometimes not respond to your greetings which can be a bit awkward but is no big deal.

In general, everything is fine. The staff is wonderful! We did everything to make us comfortable!! It was a little strange that when booking there was an option with breakfast (more expensive) and without breakfast (cheaper), but in fact breakfast was provided to everyone. And this is bad for me! Because, first of all, I could pay cheaper. And secondly, there were a lot of people at the breakfast!! The breakfasts are average, but you can get enough. The room had a view of the Sky Tree Tower. And it made me very happy every day!!!

We had a large room with a large bed (that is, expensive). But the toilet did not work fully in the room. Still, we are in Japan and we want a heated toilet with a working bidet. The problem was reported at the reception, but the breakdown was never fixed. I took one point off for this. There were a lot of group races, it was noisy.

The hotel is conveniently located near at least three train stations, making it an excellent base for exploring Tokyo. The rooms were impeccably clean and serviced daily to the highest standards. While the room size is standard for Tokyo, consider packing light for added convenience. Breakfast offered a good variety of options, catering to different tastes. The staff were exceptionally friendly and helpful, enhancing the overall experience. Check-in was smooth and partially automated, adding to the convenience.

The only suggestion for improvement would be to streamline the morning breakfast queues for a smoother experience.

Very polite and helpful staff. All the amenities were provided. You could even rent foot massage machine, hair curler and muscle massager machine after a long day. Hotel has a free coffee and water machine which we absolutely loved. They have a coin laundry machine at 2nd floor. The hotel is in a very convenient location as its near to few train stations, convenience stores and walk away from Akhibara. Rooms are clean and have a good water power in the shower. Even though the hotel is rated 3 stars, i would personally put it under the 4 star category. And yes they do have the luggage shipping available at the reception.

Nothing.

The room was a comfortable size typical of Japanese city hotels and easily manageable with two smaller suitcases. There were two chairs which allowed us to avoid hanging out on the bed all the time which was nice. They offered beverages each evening, I think for free, however we never participated so can't confirm. There was also a breakfast offered (not for free), which we also did not use, but it was nice to have that option. Staff were friendly and able to accommodate English. The location is in a quieter neighborhood with a few convenience stores and restaurants nearby, but easy enough to walk to public transport to get around - it's about 5 min walk to the Bakurocho station and 15 min to the larger Akihabara station. WiFi was good, no issues. They were able to hold our luggage for a few hours as we arrived before the check in time.

The TV didn't have an option to sign into streaming services which would have been a nice perk after a long day of sightseeing. Bathroom was a bit small and the bed was a bit more firm than I would personally prefer, but neither of these would be deal breakers.

Breakfast a wide variety of choices, both food and beverages - Healthy and delicious Room very spacious compared to other hotels at a similar price and location in Tokyo, I love the bedding and the noise cancelling effect is also very good View is perfect as Skytree tower is also visible from my window Location is perfect, 15 walks to Akihabara, 5-10 mins accessible to bus stops, and various JR and metro stations But the hotel is in quite neighborhood, absolutely 10 out of 10 and most worthy residence among my stays in Japan

It is a very good 3-star hotel. The room we had was not the most spacious one, but we knew it when we booked it and still it had a good size compared to the average tokyo hotel rooms (ca. 21 sqm). Comfortable bed. Very clean room. Very good shower. Helpful staff. Even though check-in and out is done via a machine, someone is there to assist. The luggage forwarding service was organised for us, and it all went smoothly. It was very nice to be able to take coffee and teas in the cafe/lounge (where breakfast is served) after 10 am. There are lots of amenities next to the reception. Walking distance to several transport facilities (train and metro, ca. 5 to 10 minutes walk). A few (but not a lot) restaurants in walking distance.

We knew it when we booked it, so it is unfair to mention it as a negative point, but the hotel is not close to any major tourist attractions. We felt the hotel was on the pricey side in comparison to another hotel we had booked for the previous weekend (which was located next to a major attraction and with lots of restaurants in the area).

The Comfort Hotel ERA Tokyo was simply fantastic. We stayed for 7-days. We also purchased a JR Pass and had access to three major JR stations within walking distance of the hotel. The hotel was outstanding for cleanliness, comfort, and professional staff. We highly recommend this hotel if you like using transit around town, being close to major areas and want to visit Tokyo Station, Shinjuku, Shibuya. The best part was the access to both Haneda and Narita airports by train. It made our trip to Japan so pleasant.

Great place - nothing to dislike.