it’s exactly like the photos, the location is perfect so close to the subway. quiet area and lovely clean room.

The location was great and the staff couldn’t be friendlier. Free wifi, kettle, and mini fridge in room. Lots of restaurants nearby and places to visit. We also got to see the cherry blossoms all around the hotel!

The floor was dirty, the blanket inside the duvet had stains all over it, the bed was a box spring, not a mattress so it was very uncomfortable, and the bed was smaller than stated. Also, the water would sometimes spurt out with mostly air out of the faucet and shower (making the faucet and shower head shake) for a few moments until it started running normal. The bathroom also smelled like pee and egg water.

Staff was very friendly

I booked non-smoking rooms however all they had when arrived were smoking and the rooms were gross

The location was pretty good.

I booked a room on a high floor and non-smoking. I was booked on the second floor with a wall to another building for my view. That is fine, however, I was put in a smoking room

The sails on the bed are bad for your health.

Location and Wifi were o.k.

There was poor communication among the staff. I had sent an email to the hotel advising threm that I would not be checking in until around 12.00 a.m. The consierge on duty that night was instructed to leave a room key for me. They neglected to do this and I was forced to spend a very uncomfortable night trying to sleep on a small couch in the foyer next to a noisy vending machine. The consierge did give me a refund but I lost a night's sleep. On another night, I had decided to stay an extra night which I booked through the consierge who charged me 14,000 yen for 1 night. When I checked on Booking.com the same type of room was available for 7,000 yen. When I mentioned this to the consierge they refunded the balance, but it was an inconvenience having to go through this process. Later on I decided to stay soem extra nights which I paid for prior to staying the 1st night. The next day the consierge followed me down the street asking for payement for the room!!! The room was never cleaned whilst I was there and the hot water was only luke warm in the evenings. It's a cheap hotel only fit for a one or two night stay.