A comfortable breakfast selection. A Lawson convenient store was great to see inside the hotel for quick purchase of snacks, drinks or extra amenities (Muslim travelers should be cautious with the snack choices). Friendly staff and helpful to know a few knew and spoke English. Interesting to see a clothing store next to the hotel in case of travelers wanting to buy some new clothes. Loved the fact that the hotel was located right next to a train station that had a direct line to Tokyo Station. Extra convenient stores within walking distances as well as a supermarket nearby. Thankful that the hotel accepted late checkout, at additional cost and as long they are notified beforehand, which was helpful for late night flights.

No convenient Halal breakfast options for travelling Muslims like myself. No ironing boards, but this might've likely stemmed from my room choice. Laundry is coin restricted and self-served rather than a service by the hotel.

Big spacious rooms with modern features and very clean.

Location isn't the best with not much to do or see around the hotel itself compared to other Tokyo hotels. It is right across the road from JR station and only 3 stops from Tokyo but once at Tokyo, the walk to the other connecting JR lines is a good 10-15 minutes. Very hard with a family carrying luggage.

Close to train, lots of convenience sores nearby. Close to tokyo station. Supermarket Close by

Futon mattress was hard and pillow was insufficient. Flies were present when we first entered room

Very decent hotel. Nice and not too small room. Getting to the hotel with public transport is very easy. Convenience store inside the hotel was very welcome.

Hotel is a bit anonymous. Outside of our room were rail tracks. Though the windows were well soundproofed we could hear certain trains that were more noisy.

Hotel Kaie is just across the Shiomi station (3 stops from Tokyo station) and we loved our stay as this is our first family trip in Japan! They offered us a better room and it was such a good deal. Like most people who’s been here, we enjoyed the many freebies (bath salts, etc) and every member of the staff is very helpful including the employees at Lawson!

Nothing! We definitely loved our stay!

We loved our stay here! at the beginning we were not sure if staying in this hotel or others in Shibuya/Shinjuku because of location but we ended up choosing this one, and it was the best decision for us! After touristing all day it was nice to come to a calm and quite neighborhood/hotel. The station is right in front of the hotel so is easy to move around tokyo (and you never stay in just one area). We had two full beds, so the room was bigger than other standard double rooms in other hotels. The convini store inside the hotel is amazing, anything you need is right there. Staff is very friendly and attentive. Very clean rooms. They clean up the room and change towels everyday (not all hotels in tokyo do this everyday).

Location next to train station and in house convenience store.

Nil

Convenient location just across the train station with easy connectivity to Tokyo Station, Maihama (Disney), Lalaport Tokyo Bay, and Kasai-Rinkai Park! The room is spacious and elegantly designed, every detail is spotlessly clean and tidy, the breakfast is delicious and healthy, and the staff is very friendly, especially the wonderful young lady who managed the restaurant for the morning buffet! Neighbourhood is lovely too, very quiet and close to the waters, with multiple kombinis and great food options in the vicinity including a great donburi spot called Kuriya!

nothing

I booked the Twin Room - Non-Smoking for 5 nights from April 17th to April 22nd. Rate was roughly $140 USD per night (20k yen) and included breakfast each morning. Room was decent and clean. I had arrived early from Osaka and dropped off luggage at the front desk, which was great! Check in later was smooth. I had not prepaid, so was asked to pay up front. The amount matched my booking estimate with a little extra for tax. I had previously asked for extending the stay for 2 nights via booking.com, but was told I would need to redo the reservation. I decided not to do this, since the rates were higher and availability was severely limited. The staff did note my request upon check in; however, I had booked another hotel already so didn't pursue further. The location is wonderful for hopping on the Keiyo line train at Shiomi Station. It takes about 10 minutes to get to Tokyo Station and about 30 minutes to Makuhari Messe, which is where I went for a convention. Koto City area doesn't have a lot nearby in terms of restaurants. I am also vegetarian so the options are even more limited. The cafe on the first floor does have dining options (pizza etc) and the restaurant on the second floor has fancier meals. The restaurant does appear to get booked often for events and stops taking orders a little early. There's a small Family Mart convenience store on the first floor - great for grabbing drinks/snacks on the way out! Overall, location was convenient but dining options limited. Speaking of meals, I had breakfast included with my booking. 100% worth it. A breakfast buffet with tons of options and some made to order items available on request too. Breakfast was at the 2nd floor restaurant for most of my days; however, it was booked for an event one day, so it was moved to the smaller 1st floor cafe on one morning. The hotel has some cool facilities like a laundry that is also a manga library!

Room itself felt a little stuffy. I think maybe why it had a humidifier. I didn't use it. The room was overall simple. I was a little disappointed that there wasn't an English channel available on TV, but a minor inconvenience. The channel listing may have changed over time since I thought NHK - English was supposed to be available. There was no way to cast to the TV, unlike other hotels I stayed at during my trip. Overall, minor inconveniences. As I had mentioned, the local area near the hotel doesn't have a lot of restaurants or lot to do in general. I didn't really walk around in the evening because of this. It is pretty quiet on the plus side!

This was a wonderful and very luxurious hotel. The attention to detail such as to go cups at breakfast in case you wanted to take a coffee with you, and the free bath salts gave it that little bit extra. One small thing I'd say, is I could have done with a little more personalisation, as a solo traveller, a 'how was your day?' or a little bit of human interaction can make a huge difference as at times it did feel a little isolated/impersonal. I wouldn't take any stars off the rating for that though, as it's down to personal taste, just useful information if it's your first time in Tokyo and you're alone.