The staff and service was incredible, above and beyond what we expected even for Japan. The breakfast was really good as well - a variety of Japanese food including local dishes, but also a selection of western breakfast food.

In hindsight I would have ensured our room had a view of the mountains before booking.

The super convenient location (close proximity to trains & busses, is atop a shopping mall and near convenience stores), awesome soundproofing despite the proximity to the Toyama station and bus terminal, modern aesthetics with lobby music, friendly & helpful staff who can understand English. Rooms have a TV that can indicate how busy the public bath & washing machines are, which saves you a trip downstairs to find out. USB charging points are provided. There is a section at the lobby that talks about the things to see and do in Toyama.

There are 3x multi-function washing machines for the whole hotel to share, but drying + washing can be quite long (it can be over 100 minutes long). They provide a system for you to know when a machine is free, but many people queue for it at night. I suggest using the washing machines during the off-peak hours.

Very near to the train station. Great as a place for stay before embarking on Tateyama Alpine Route. Has a public bath and free coffee from machine.

Toyama is currently advertising the city by providing 2 tram rides to each international tourist for free and you were suppose to get them from the hotel staff. But the reception staff didn’t mention anything about this to us. We only found out from a brochure outside the hotel and asked them before they gave them to us.. there were also free snacks available at the counter during check-in/out and it wasn’t pointed out to us too and the instructions were all in Japanese so we couldn’t have known until we saw someone else taking them.. basically they kinda lacked initiative a little? But it wasn’t too bad overall.

The room was comparatively spacious, with a well-designed bathroom where the toilet is separate from the shower and bath. It even had a large shower cubicle in addition to the bathtub, which is a rare find in Japan. The room was cleverly designed with plenty of ledges to place items on, and it included a bench in addition to the beds. The heat pump/air conditioning worked well, and the TV allowed for easy mirroring from mobile devices, which was a great feature. The mattress and pillows were also very comfortable.

This hotel is priced slightly higher than a more basic option, but the quality and amenities make it well worth the extra cost.

The hotel is on the top floor of a cozy shopping mall Maroot that is right next to Toyama Station, the tram station and everything else. Maroot has my favourite Muji along with other shops, restaurants and sake bar that are just nice for us to enjoy our 5 nights stay in Toyama. I particularly chose this hotel because it has the public bath which I could have a soak every night after a long day walk. The hotel also has washing machines and dryers that we could wash our clothes almost everyday. The business lounge also provides water refill and coffee tea and snacks and a place for you to work or read. Overall I am very happy with my stay here. Highly recommend people to stay here if you want the convenience.

if your plan is to reach toyama by train, this hotel is right in front of the toyama station. very convenient to connect many interesting places around toyama. room size is bigger than average for this price. good quality bed and pillow. the building itself contain restaurants and a supermarket on its lower floors. a sake testing bar is on its ground floor providing local produced sake which tastes very good. the hotel public bath is a big plus, with a little sauna inside the facility as well. the tv in the room informs how many people using the public bath. the hotel provides a common room containing a microwave, coffee machine, ice maker, drinking water, tea and working /dinning table for guests to use at will. highly recommended.

Location of hotel is convenient and great. The lift access to ground floor helps when you have to struggle with heavy or bulky luggages. Added security with room key tapping at restricted zone past reception area. Complimentary use of lounge, beverages and snacks. Design of room space and facilities were well thought of and very functional. Staffs are generally friendly and helpful.

Choice of original pillows provided in the room could be improved - way to flat and kind of small to our likings. We have to ask for additional pillows which helped to improve our sleep.

* Location is right beside JR Toyama Station * The guest lounge is PERFECT for guests who need to work during stay (It may get crowded during check in time, but most of the time it is quite empty). * Free coffee and water (and snack sometimes) * Public big bath is great. * Lobby is gorgeous.

The lobby/reception is on the 5th or 6th floor of a department store, so you always need to take double elevator rides.

The hotel is very conveniently located above a shopping mall, with lovely staff and nice toiletries. The onsen is beautiful, and the breakfast is varied and delicious. The only slightly frustrating thing is the buffet breakfast is done out of a slightly small restaurant so at times we were waiting 10-15mins to be seated for breakfast. Rooms were clean and good sized. Great stay!

The hotel is brand new! It has a convenient location, with a mall situated below and right beside the tram and JR Toyama station. Despite its proximity to the station, I was pleasantly surprised that there was no disturbance from any noise. The presence of coin-operated washer and dryer proved to be perfect for travelers like me. Additionally, there's a TV available to monitor the status of my laundry and know precisely when it's ready for collection. The beds in the hotel are incredibly comfortable, and there's plenty of space to open my luggage without feeling cramped. Since hotels in Japan are generally known for their smaller size, this spaciousness was a great advantage for me. One of the highlights of my stay was the traditional Japanese-style breakfast served at the hotel. The medicated porridge with its delightful condiments provided the perfect start to the day. Overall, my experience at the hotel was fantastic, and I highly recommend it to fellow travelers.

Perhaps the toilet paper is a little too thin.