reception staff were very friendly and did their best to make our stay as enjoyable as possible. they upgraded one of the 5 rooms we booked, for free, and gave us late checkout to 3 of the 5 rooms.

restaurant management were very rude and unprofessional. they didn't do the bare minimum of checking that we paid for dinner and kept rudely telling us we were not allowed to dine. restaurant manager yelled at employees in front of us even though the restaurant staff were doing an amazing job and doing their best to serve all guests. restaurant staff were well trained and very welcoming. they don't deserve to be treated this badly by their management in front of guests.

All staff was amazing and improved my stay and rating for this hotel. Pools are clean and over all cleanness is very good. The view is amazing and the beach is so big. So many pools so it is never crowded. Our room had a very beautiful view .

Not suitable for those with leg injury (too many stairs and long walking distances and gulf cars were only parked and not moving within facility) the food was not good specially the dinner buffet was bad and cold . The breakfast was fairly decent! They told me the room is renovated in a new building, but didn’t seem so at all! The bed pillows are not comfortable at all. The bathroom didn’t have a bidet or anything to wash after using toilet! The. Had to wait at the reception for 3 hours even though It was not crowded and informed them a few days before my arrival that I need the room early and that I have a small child with me .

- At check in Ahmed Sh was so kind and made sure our honeymoon would be special - Omar the concierge was very kind as well helping us with our luggage to our room. - The view in the room was absolutely breathtaking. - Housekeeping staff were very nice and made sure our room was as good as new on our second day there. - Rola from the bar is so nice and dynamic and makes sure your drink is exactly what you want. - Waiters and chefs at Aziab and Sea Bass are very kind. - Finally if you need anything the managers Ahmed and Mohammad will make sure that all your needs are met. -The breakfast buffet was very good with many options - I definitely - At check in Ahmed Sh was so kind and made sure our honeymoon would be special - Omar the concierge was very kind as well helping us with our luggage to our room. - The view in the room was absolutely breathtaking. - Housekeeping staff were very nice and made sure our room was as good as new on our second day there. - Rola from the bar is so nice and dynamic and makes sure your drink is exactly what you want. - Finally if you need anything the managers Ahmed and Mohammad will make sure that all your needs are met. -The breakfast buffet was very good with many options. - I definitely recommend the sea bass restaurant, everything was delicious! recommend the sea bass restaurant, everything was delicious!

Very nice place, the pools are good, the master bedroom can be closed. The food was good and there is a nice area to walk around the block. We took breakfast&dinner, our only complaint on kitchen is there are only very sweet juice in the evening, would be nice to have tea or coffee (even Nescafe). I suppose they push you to buy their very bad wine for 10 euro per glass.

I've paid for sea view apartment but I had no sea view in my bedroom because 1. Curtains were broken and impossible to open. They could not fix it so I took the curtains off, but: 2. Windows in our bedroom were very dirty, I've asked to clean it THREE times but they there unable to clean the windows because there was a mosquito net screwed from outside AND the window was broken at the same time and could not be open. Why would you have a mosquito net on a window that's impossible to open? I could unscrew mosquito net from the balcony or go complain 4th time but I've decided I don't want to waste my vacation on it. P.S. it's very difficult to find sunbeds after 8am

The hotel is really clean and the staff does everything to help and make your stay as pleasant as possible. Great location, in front of the sea.

Not a lot of vegan options, for example at the restaurant on the beach there was just 1 vegetarian option otherwise you have to eat at the buffet. At the breakfast buffet as well there wasn’t any dairy free milk or pastries. Adding some dairy free options would be really appreciated for vegan/ lactose intolerant people.

The resort has a great potential, with multiple swimming pools, located on the beachfront. We booked a Superior room and we got quite a spacious room with some sofa and extra bed for our daughter and a big terrace (which we did not use anyway because it was too hot).

The bathroom had quite a lot of mold everywhere, the ceiling in the room was breaking a little and paint was falling off. The rooms could definitely use a renovation, as they do not match the 5* hotel standard. Also the "reservation" of sun beds of some idiots with their towels before the breakfast was not controlled by the hotel staff, leaving very limited options for normal people.

We got upgraded to a better room for free which was amazing!

Few areas are looking a bit run down and at dinner it was a little confusing. We didn’t realise we had to pay for dinner and got hit with a hefty fee of around 30JD for a buffet in which the food wasn’t great. Needs more selection on food. If we had known it was this expensive we would have gone elsewhere for dinner.

Quite nervous when we saw some of the reviews but i really don't know where they came from. Our stay in Grand Tala Bay Resort was very outstanding. It doesn't do under for comparable resorts in Egypt for example, which stands for luxury, comfort and service. We got a room with terrace viewing over the see and pool and this room was large, good A/C, nice beds and large clean bathroom. Breakfast was very various with lots of choices and the staff in general is absolutely helpfull and friendly. A special thanks to Mohammad Z, from the front office, which really understands what guest relations means. He was very friendly and make our stay even more better. Highly recommended when you want to enjoy luxury during your trip trough Jordan. I will come back for sure!

Quite high prices at (pool)bar

Very nice the structure, clean adn well mantained. When we were there it was almost empty. very nice swimming pools and beach, with many fishes just in front of the beach snorkling. Very clean. Friendly personell. Private beach calm and enjoyable. Upgraded one room, very appreciated, with a nice balcony. Resort out of the city, perfect for enjoying the best of the red sea underwater. The brakfast was very good.

Food was not the best for the dinner and for me was very annoying that there was no water dispenser and the water bottle were extremely expensive. you receive a small bottle complementary in the room, that is not enough neither for cleaning the teeth. In general all the food, drink and rooms prices were overpriced in comparision with other 5 stars hotels/resorts in Jordan, even though the quality and the service was very good, they could reduce the prices for who stays longer time, if the resort was empty, maybe there is a reason.

We had some issues during our first 2 days, I talked to the night manager and he took it very seriously. After that the service improved massively. Special thanks to mister Habib and his team, who did an excellent job in the restaurant. Also the cook at the omelette station in the morning, was very friendly every day. The area of the hotel is very nice and perfect for a walk.

The cleanliness of the room needs some improvement. The balcony door needs maintenance it locked while we were out of the balcony.