Grand Mildom, is located in City centre which was the best place of the city and Dostyk Plaza Mall was exactly opposite the hotel with Bus stations too. We enjoyed staying in the city with livelihood. Room size was ok not to big not small, but could have been much better against the value we paid for booking. Room was clean. We would rate 3.5/5. Secondly, Breakfast options were very less for veg and chicken and was arranged in very small restaurant with hardly 15-20persons sitting tables. We expected atleast good varieties & quality of breakfast with bigger size of restaurant to begin our day with. We would rate 2.5/5. Overall our stay was good, staff is good and helpful. View from our room was mesmerising. Almaty is amazing and Fabulous to visit.

We had a lovely stay! Elena at the reception was friendly and welcoming. Also, a young man at the front desk was incredibly helpful when we arrived late at night — he recommended a delicious pizza place, helped us place the order, and even shared his personal Kazakh number so we could contact the restaurant. We were honestly touched by his kindness and really appreciated his help. The location is perfect — close to Dostyk Mall and just a short walk to the Kok Tobe cable car.

The cleaning could have been done with more care. During our 4-night stay, the bed sheets and pillow covers were not changed at all. Breakfast is not worth it; the room is too small with only about 6 tables.

I loved the stay at the hotel, so beautiful and relaxing. I booked 2 suites. The rooms are perfect and well cleaned. The staff at the reception, Alina, Ajar, Arsan, and Adel all the of them are  very helpful friendly and respectful. The hotel felt like family. I will definitely come back to Grand Mildom and I will always book at your hotel when I come to Kazakhastan, everything was perfect and beautiful thanks to this amazing management.hotelnis close to mall and in a fun area close to everything restaurants etc...

I loved everything

The hotel is located across Dostyk Plaza so its very convenience. The staff are very friendly. Alina in particular. She's amazing and very helpful. The swimming pool, hammam and sauna are amazing and beyond my expectation. I wish I could have used those facilities more. Bed is very comfy and some of the rooms have very good view.

During our last stay, we were given a room with a mountain view. But the room was small especially for us that have a 4 years old. I asked to be transferred to another room. They did and I really appreciated that. But it would have been better if I was informed that the room will have more noises (from the road and the restaurant below that have some singers during the weekend). The room was on lower level (3rd floor). I might decide to stay in the smaller room since I cannot sleep well with noises.

I always stay at the Grand Mildom while in Almaty the location is absolutely perfect for middle of mountain access, shopping and night life, and even quick access to golden square, I highly recommend this hotel it is always a pleasurable stay, pool and sauna nice too, and nice breakfast selection at dent price, and a 24-7 restaurant

They always ask for more money after check out, the manager will message me rudely demanding payment i didn't pay, when I went to desk and clearly checked out with hotel staff, the message will come 2-3 days after I have left hotel. I have not once paid after I prove i did my part....

The room was big, clean. With huge comfortable bed! Hotel located right by the Dostyk Plaza mall, and two blocks from metro station and one block from Republic Square.

Room service needs to be improved, breakfast had poor choices, and the hotel is overpriced. One night they forgot to provide two sets of towels, and after asked frontdesk it took them 30 minutes and during that time receptionist didnt answer the phone. Really thought that high rating on booking worth the money, but i realised how they got 9 points. Staff is asking to rate 10 for the stay on booking.com , don't think it is appropriate to demand that instead of improving the service.

Location excellent for city walking, large deluxe room, nice view.

Breakfast hall is too small with only 6 tables. You are asked to sit outside, basically without service, not convenient. Breakfast management not friendly. When checking out the reception wanted to charge us for Pistachios from the minibar which never was there. Did not make us feel comfortable.

The receptionist speaks english well and friendly. The whole hotel not only the rooms are well maintained and cleaned. The bathroom is big enough and really clean. Great variety of food for breakfast. Right across the hotel is dosyk mall where you can choose different variety of restaurants.

The hotel room is a little bit small but overall its good. We stayed 3 nights and 4 days and we requested housekeeping but im pretty sure they did not change our bedsheets and blanket. Jacuzzi isn't working but sauna and steam bath works well. Maybe next time to separate men and women for swimming pool.

The location is excellent... opp is the Dostyk mall and plaza where you can find plenty of restaurants.. no need to eat in the hotel restaurant VERDE... the suite is very night and comfortable... soft bed and pillows.. Ms. Anel is very nice and polite and helpful to assist with the yandex, tourist spots, and many more... KokTobe is 15 min away by walk and many restaurants nearby.... I would recommend this hotel for the location...

Very less amenities in the bathroom and feels dark... restaurant manager is not nice and impolite....no spa and didn't like the pool and sauna room... unfortunately missed it...

The location is very good - restaurants, big mall, transportation means and so on. Easy check-in and easy check-out, very polite staff at the registration desk.

The SPA was awful. Not recommended at all. Basement of the hotel is used for SPA. The massage room is for several guests, dark and uncomfortable. The masters from Indonesia or somewhere else are not well trained, language barrier, very rude and the prices are high.