The whole experience was so great. The shower has hot water 24 hours a day. The reception would happily assist you whenever needed. And the cleaning service is outstanding. Down the hall, the Jerusalem restaurant is serving the best breakfast with loads of varieties. So make sure you take the room with breakfast. It is really worth it And the best of the hotel is "Josefina". She is an outstanding and hospitable receiprionist. No matter the time you would report an issue that you confront, she is always there to help and take an immediate action to tackle it. She is priceless and so valuable asset to the Staff of hotel Carol.

The room is a bit tight. It matches the description but it is indeed not what I am used to.

The hotel is located in a nice area of Prague. The rooms are spacious and clean. Good breakfasts. There is paid parking, but you can also park your car on the street near the hotel, it's cheaper on weekends. Prague city center is 10 minutes away by taxi. If you use the bolt app, it's only 8 euros.

If you are traveling with a dog, prepare 31 euro per day! It's ok to pay for a dog, because it requires additional cleaning because of the fur - but 31 euros per day is definitely too much.

I had a wonderful experience at Hotel Carol. From the moment I arrived, I felt warmly welcomed and well taken care of. The facilities are clean, comfortable, and perfect for relaxing. What truly made my stay special was the staff’s attention, especially Julia. Her kindness and thoughtful recommendations really enhanced my visit. Thank you so much! I would definitely come back.

I booked a room in this hotel to be close to the O2 Arena. 5 minutes walk from the hotel to the concert hall. The staff are very competent and attentive. The room was spacious and well appointed. The area where the hotel is located is quiet. Access to public transport is close to the hotel. You can reach the city centre and the castle without changing. I took advantage of this time on the tram to discover the city, sightseeing tour for 40 Czech crowns :-). Translated with DeepL.com (free version)

I loved this place, the decor of the reception area and the dinning area was exceptional. The rooms were always clean and the cleaners were always the friendliest. It’s not your mod cons hotel but it’s brilliant and the area is quiet if you prefer to venture into the craziness. Ceskomoravska station is a 5 min walk.

Only things that stopped this from being a 10 is the lack of a room kettle (coffee in reception area) also the breakfast is a little basic. Your frankfurters and eggs with beans, few cereals and yoghurts. Other than that I loved my experience here

Reception staff was kind enough to allow early check-in at no extra charge. A good breakfast spread which included some hot cooked food items. Staff were kind enough to warm up some cold milk for me. Room was spacious, clean and comfortable. Location was good. A 6-min walk to Ceskomoravska metro station that brings you to city centre. Adjacent to Harfa Galleria Mall with many shops, restaurants and a supermarket. Easy access from airport by bus and metro.

No major issues. Suggest to have a microwave oven in the Breakfast Room so that guests can warm up food themselves.

Very friendly staff, and cozy rooms. The neighborhood had a great selection of all different kinds of food, where The hotels resturant were delicious too.

There isn’t aircondition in The rooms unfortunately, but only a fan. And with that on, the room was still very hot. But we also went in august, so when off the summer season, that shouldn’t be a problem. The hotel is also a little far from the city, we took the tram which took 30 minutes to centrum and costed 2,5€ both ways, but that worked great for us, and then we got to try the great food options in the area.

Very kind and friendly staff. Jerusalem Restaurant has the most delicious and freshly made food. It's so convenient having the hotel and restaurant combined like this. Breakfast was very nice with a good range of choices. I loved it there.

Nothing not to like. Except - if you would like to be in the hustle and bustle of the city center. But even from Hotel Carol it is easy, affordable and fast to get there by tram or Metro. So if you like the calm after a busy day in the center... It's even perfect!!!

Wonderful breakfast, very friendly staff, fresh up corner with coffee and tea, very nice terrace to sit down, small library :) overall a very positive atmosphere of the hotel.

Softer matrasses on the beds - the double bed was split into two and since on laminate floors, not holding well together + there was space between them.... but the staff told me, that next time I should tell them and they will give me a different room with a different bed. So that is nice :) Maybe a coffee/tea on the room would be nice...but since it's downstairs, not much of an issue to get it there.

The staff provides good service, and the housekeeping maintains a very clean environment everyday. The overall service is very comfortable.

The only thing worth noting is the absence of air conditioning in the room. However, this depends on different living habits in various countries, as most European hotels do not have air conditioning.