Well, the accommodation was great, but the welcome service was not good. I arrived at night and did not feel welcome at the hotel. The night attendants seemed to dislike working there. They were not kind when answering questions or clear. I had to go back to reception several times to ask questions, and it seemed like they were unhappy with my presence there. During the day, I had a great experience. The breakfast attendants were very kind and always smiling. Overall, it is a good hotel.

Well, the accommodation was great, but the welcome service was not good. I arrived at night and did not feel welcome at the hotel. The night attendants seemed to dislike working there. They were not kind when answering questions or clear. I had to go back to reception several times to ask questions, and it seemed like they were unhappy with my presence there. During the day, I had a great experience. The breakfast attendants were very kind and always smiling. Overall, it is a good hotel.

This was an overnight stay in transit on our way back to the USA. The shuttle service was a deciding factor on the choice. (See what we didn't like) The staff was lovely and check in was a breeze. Our room was the most pleasant surprise...it was very large and very comfortable. We ate in the restaurant, and they had a good buffet with traditional Panamanian dishes. Good wait staff.

We missed the shuttle by a few minutes and it was going to be another hour until it came back around. We ended up taking a taxi to the hotel for $20.00US. The shuttle schedule was limited. We took a taxi the following morning back to the airport.

Airport shuttle was excellent both in terms of staff and logistics. Although the dining room was closed when I decided to eat a very late lunch and not yet open for dinner, I was able to order off the menu and eat in the little cafe next to the bar. The food and hospitality manager at this hotel was wonderful and went above and beyond to make sure my dining experience was great.

The room did not have all of the towels it should have, but I was only there for one night, so I was able to make do with what was available.

(On arrival at airport, shuttle was no where to be seen after a long wait. We took a taxi to the Hotel.) If the "shuttle schedule" would be posted online, that would be helpful. We DID take the shuttle bact to the airport the next day for our flight to David, Panama. THe shuttle schedule WAS POSTED AT THE HOTEL :) Small menu at the restaurante, all was good:)

The restaurante needed one more wait-staff, as they were quite busy. Also, as noted above, the shuttle schedule should be posted online, with BOOKING.COM, so people arriving at the airport will know when the next shuttle is arriving. We asked online before, however, no reply.

The location being so close to the airport was incredibly convenient, and having a free shuttle definitely lessened my worries. My first night in Panama, I stayed in a different hotel, but I had a mishap with a taxi driver and managed to walk to Crowne Plaza - and the staff made me feel safe, 2 weeks before I even stayed.

I felt like there weren’t many options for hot breakfast items, and even though I enjoyed it - there was only one type of juice available, so it would have been nice to have more variety.

I booked this hotel to be close to the airport. My flight was severely delayed, so I stayed two nights. They were accommodating in booking an additional night at the same rate. The restaurant was AMAZING. I'm not a foodie, but the food was really exceptionally good. There is a very nice pool and outdoor area. The lobby and bar are very nice. Shuttle service is available, however I did not use due to their desire to take you to the airport 2 hours prior to your flight.

All was good, no washcloths. But this seems to be a universal issue with most hotels in Panama.

The hotel was much cleaner then the last time that I stayed there. The staff were very friendly and professional.

The shuttle bus frequency of once per hour is inadequate and a deal-breaker. If your flight arrives 5 minutes after the departure of the shuttle bus, you must wait 55 minutes for the next bus. Meanwhile, they have two buses that are sitting at the hotel 90% of the time. The buses should be operating continuosly with pickups every 15 minutes.

A clean hotel with a good dinner buffet.

The airport shuttle did not run frequently or continuously on a round-trip basis. You have to ensure you know what time the shuttle leaves the hotel just for departure guests, and the other time when it picks up just for arrivals. We waited nearly an hour at the airport and finally took a taxi, which cost $15 for a 1-mile trip. Given the proximity, it would be beneficial to run the airport shuttle more frequently,

I chose the hotel for its location close to the airport. That can’t be beat for a morning flight. The shuttle to the airport was a great perk. Excellent water pressure in the shower (really enjoyed it!). The pool is beautiful. I regret not spending more time there. It took me awhile to notice the card holder at the entrance to my room. Loved that once I did.

My room faced the street and it was pretty noisy. Fortunately, I slept fine.

Close to the airport, extremely comfortable rooms. Practical base for a stopover with early flight. We arrived at about 15:00 but still had enough time for a stress free visit to the old town and a meal at Mercado de Mariscos before returning for a shower, a good sleep and free shuttle to the airport the following day.

The shuttle only runs every hour. Pick-up service not great. Taxi to the hotel is complete rip-off.